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Retail Sales Operations Manager Jobs in Quebec (NOW HIRING)

Bell

Retail Sales Associate, Place Laurier

Quebec, QC · On-site

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

Retail Sales Associate, Mont-Royal

Montreal, QC

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

Retail Sales Associate, Place Bourassa

Montreal, QC

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

Seasonal Retail Sales Associate, Rawdon

Rawdon, QC · On-site

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

Retail Sales Associate, Place Vertu

Montreal, QC

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Bell

Retail Sales Associate, Mail Montenach

Beloeil, QC

CA$18 - CA$26/hr

You will work closely with your teammates to ensure the store is running at its peak operational ... Experience in Retail Sales, Customer Service or Hospitality is a definite asset * Speak another ...

Arobas Personnel Inc.

VP Operations

Montreal, QC · On-site

Manage global sourcing and manufacturing operations, ensuring quality, delivery, compliance, and ... Ensure alignment across Sales, Finance, Design, and Product teams Systems & IT Oversight * Enhance ...

White Bay

$65K - $85K/yr

Ensure operational capacity, inventory availability, and sales support are in place to enable Canadian revenue growth, including the development of the company's first formal sales team. * Manage ...

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Retail Sales Operations Manager information

What does a retail sales operations manager do?

A Retail Sales Operations Manager oversees the daily operations of retail stores to ensure smooth sales processes and optimal customer experiences. Their responsibilities typically include managing staff, monitoring inventory, implementing sales strategies, and analyzing store performance metrics. They also coordinate between different departments, handle customer issues, and ensure that company policies and standards are maintained across locations. By streamlining operations, they help increase sales efficiency and profitability. This role is essential in bridging the gap between sales teams and upper management.

What are some common challenges faced by retail sales operations managers, and how can they be addressed?

Retail Sales Operations Managers often encounter challenges such as balancing sales targets with operational efficiency, managing inventory discrepancies, and adapting to rapidly changing consumer trends. These can be addressed by implementing robust data tracking systems, fostering clear communication between sales and operational teams, and continually training staff on new technologies and customer service approaches. Proactive problem-solving and staying updated on industry best practices are key to overcoming these hurdles and ensuring both sales growth and smooth store operations.

What are the key skills and qualifications needed to thrive as a retail sales operations manager, and why are they important?

To thrive as a Retail Sales Operations Manager, you need expertise in sales management, inventory control, and retail operations, often supported by a degree in business or a related field. Familiarity with POS systems, inventory management software, and data analytics tools is crucial for optimizing store performance. Strong leadership, problem-solving abilities, and effective communication skills help you motivate teams and streamline processes. These skills are important to ensure efficient store operations, drive sales growth, and deliver a superior customer experience.

What job categories do people searching Retail Sales Operations Manager jobs in Quebec look for?

The top searched job categories for Retail Sales Operations Manager jobs in Quebec are:

What cities in Quebec are hiring for Retail Sales Operations Manager jobs?

Cities in Quebec with the most Retail Sales Operations Manager job openings:

Retail Sales Operations Manager jobs near you
Infographic showing various Retail Sales Operations Manager job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Director Retail Operations & Strategic Partnerships

PGW Auto Glass

Laval, QC

Full-time

Re-posted 20 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

412th of 429 rated retail wholesalers

Job description

Position Title

Director Retail Operations & Strategic Partnerships

Reports To

Head Of Retail Canada 

Location

Canada East — regional role based in Quebec/Eastern Canada, with travel across the region (estimated 40%)

Role Summary

Director Retail Operations & Strategic Partnerships is accountable for the operational, financial, and people performance of all retail locations within the Eastern Canada region. This role translates national retail strategy into consistent regional execution, ensures strong P&L performance at the regional level, and builds a high-performing team of Regional and Branch Managers.

As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store-level execution and national retail leadership.

Building and cultivating strategic partnerships across the Insurance, Fleet, and Dealership channels will be critical to the success of this role.
 

Key Responsibilities

 Operational Leadership

  • Lead and oversee all retail operations within the Canada East region, ensuring consistent execution of operating standards, policies, and procedures across all locations 
  • Drive performance against key operational KPIs including sales, margin, labor efficiency, customer satisfaction, and safety
  • Ensure compliance with all regulatory, safety, and company standards across the region.
  • Identify operational gaps and implement corrective actions to improve consistency and results across locations.
  • Standardize operational processes in alignment with the national strategic plan, improving documentation and strengthening communication and follow-up across the retail network
  • Support commercial retail operations in coordination with the Sr Technical Director, aligning technical and retail execution.
  • Coordinate retail initiatives and project execution by tracking timelines, deliverables, responsibilities, and required follow-ups.

Financial & P&L Accountability

  • An and manage the regional P&L, including revenue, cost control, labor management, and contribution margin.
  • Partner with Finance to review regional performance, forecasts, and corrective action plans.
  • Identify and execute productivity, cost-reduction, and margin-improvement initiatives.
  • Support budgeting and forecasting processes aligned with national retail objectives.

People Leadership & Talent Development

  • Lead, coach, and develop Regional Managers and Branch Managers to build a strong leadership pipeline.
  • Establish clear accountability, performance expectations, and succession plans within the region
  • Support recruitment, onboarding, and ongoing development of retail leadership and frontline teams.
  • Foster a culture of accountability, operational discipline, customer focus, and continuous improvement.

Customer Experience & Growth

  • Ensure an exceptional and consistent customer experience across all retail locations in the region.
  • Partner with Sales and Marketing to support customer acquisition, retention, and local growth initiatives.
  • Support new store openings, relocations, consolidations, and optimization initiatives within the region.
  • Actively monitor customer feedback and NPS results, ensuring action plans are in place where required.
  • Build and nurture strategic partnerships across the Insurance, Fleet, and Dealership channels to drive customer acquisition and long-term growth.

Health, Safety & Compliance 

  • Champion a strong health and safety culture, ensuring all locations meet occupational health and safety obligations and PGW standards.
  • Ensure adherence to provincial regulatory requirements across the Eastern Canada region.

    CrossFunctional Collaboration

    • Work closely with Supply Chain, Sales, HR, Finance, and Safety teams to ensure alignment and effective execution.
    • Serve as the regional retail liaison for national initiatives, pilots, and change management efforts
    • Ensure clear and effective communication between national retail leadership and regional/store teams.
    • Take on additional tasks and responsibilities as required to support evolving business needs and as assigned by direct management.

    Qualifications & Experience

    • 8+ years of progressive leadership experience in multi-site retail or service operations.
    • Proven experience managing regional or multi-location operations with direct P&L responsibility
    • Strong people-leadership skills with demonstrated success leading leaders.
    • Solid financial acumen with experience using data to drive decisions.
    • Hands-on, execution-focused leadership style with the ability to operate both strategically and tactically.
    • Bilingual (English and French) required, given the Quebec and Eastern Canada scope of the role.
    • Post-secondary education in Business, Operations Management, or a related field; MBA or equivalent experience an asset. 
    • Willingness and ability to travel within the assigned region (up to an estimated 40%), including a valid driver's license. 

    Success in This Role Looks Like

    • Consistent operational performance and KPI execution across all Canada East retail locations.
    • Strong regional financial results with improving margins and cost control.
    • High employee engagement, strong leadership bench, and low regretted turnover.
    • Improved customer satisfaction and NPS across the region.
    • A scalable, well-controlled regional platform that supports national retail growth.

    Working Conditions 

    • Combination of office, retail/branch, and remote work with regular regional travel.
    • Occasional exposure to retail/warehouse environments; may require standing and site walk-throughs during location visits.

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