ZipRecruiter

Log In

1

Retail Operations Supervisor Jobs in New York (NOW HIRING)

SSA Group

Retail - Operations Supervisor

Norwalk, CT · On-site

Retail Supervisor Reports to: Assistant Retail Operations Manager and Retail Operations Manager Responsibilities * Show dynamic leadership ability and motivate staff to exceed expectations of the ...

CVS Health

Operations Supervisor

Green Brook, NJ · On-site

$17.92 - $26.92/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

New York, NY · On-site

$18 - $27/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

New York, NY · On-site

$18 - $27/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

New York, NY · On-site

$18 - $27/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

Middletown, NJ · On-site

$17.92 - $26.92/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

Springfield, NJ

$17.92 - $26.92/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

CVS Health

Operations Supervisor

Bedminster, NJ · On-site

$17.92 - $26.92/hr

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team ... Experience as a retail supervisor Education High School diploma or equivalent preferred but not ...

Marriott

Operations Supervisor

Harrison, NJ · On-site

Supervise the daily operations of the Front Desk, Breakfast, Bar, Kitchen, and Gift Shop to ... Supervisory: This position oversees the Front Desk, Bar, Kitchen, and Retail/Gift Shop.

hello82

[NYC] Operations Supervisor

New York, NY · On-site

$23 - $27/hr

Local Operations Supervisor Location : hello82 NYC Work Hours : Between 10:30AM - 7:30PM Local Time ... Retail Operations to lead and grow the hello82 NYC Fan Space and oversee the team and its ...

Ana Luisa

Operations Supervisor

Garden City, NY · On-site

If you are a motivated retail professional with a passion for operational excellence and luxury service, we invite you to join Ana Luisa during an exciting period of growth and brand evolution.

Ana Luisa

Operations Supervisor

Garden City, NY · On-site

$27 - $29/hr

If you are a motivated retail professional with a passion for operational excellence and luxury service, we invite you to join Ana Luisa during an exciting period of growth and brand evolution.

PetSmart

Retail Operations Manager

NY · On-site

$20.46 - $40.06/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Supervisory responsibility * Typically oversees up to three (3) lead associates and up to forty (40 ...

PetSmart Careers

Retail Operations Manager

Greenburgh, NY

$20.46 - $40.06/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Supervisory responsibility * Typically oversees up to three (3) lead associates and up to forty (40 ...

PetSmart Careers

Retail Operations Manager

Greenburgh, NY · On-site

$20.46 - $40.06/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Supervisory responsibility * Typically oversees up to three (3) lead associates and up to forty (40 ...

PetSmart

Retail Operations Manager

Greenburgh, NY

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart ... Supervisory responsibility * Typically oversees up to three (3) lead associates and up to forty (40 ...

Aime Leon Dore

Full Time BOH Associate

New York, NY · On-site

$16.50 - $18/hr

Work closely with Operations Supervisor to ensure all retail replenishments and sendbacks are actioned on and completed in a timely manner * Ensure all retail replenishment are backstocked and ...

next page

Showing results 1-20

All JobsRetail Operations Supervisor JobsRetail Operations Supervisor Jobs in New York

Retail Operations Supervisor information

See New York salary details

$15

$24

$41

How much do retail operations supervisor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for retail operations supervisor in New York is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.54 per hour, depending on experience, location, and employer.

What is a retail operations supervisor?

Retail Operations Supervisors are responsible for overseeing the daily activities in a retail store or chain, ensuring smooth operations and excellent customer service. Their duties typically include managing staff, monitoring inventory, enforcing company policies, and supporting sales goals. They also handle customer issues, train new employees, and coordinate with upper management to implement strategies for improving store performance. This role requires strong leadership, communication, and organizational skills.

What are the key skills and qualifications needed to thrive as a retail operations supervisor?

To thrive as a Retail Operations Supervisor, you need strong leadership abilities, retail management experience, and a solid understanding of store operations, typically supported by a high school diploma or associate degree. Familiarity with point-of-sale (POS) systems, inventory management software, and scheduling tools is essential. Excellent communication, problem-solving, and team-motivation skills set standout supervisors apart. These competencies ensure efficient store operations, high team performance, and exceptional customer satisfaction.

How does a retail operations supervisor typically support team performance and handle day-to-day challenges?

A Retail Operations Supervisor is responsible for overseeing staff, ensuring that daily operations run smoothly, and addressing any issues that arise on the sales floor. This often involves training team members, setting clear expectations, and providing ongoing feedback to help employees reach their targets. Common challenges include managing inventory discrepancies, resolving customer complaints, and adapting to busy periods or staffing shortages. Supervisors frequently collaborate with store management, sales associates, and other departments to maintain efficiency and achieve store goals.

What is the difference between Retail Operations Supervisor vs Retail Store Manager?

AspectRetail Operations SupervisorRetail Store Manager
ResponsibilitiesOversees daily store operations, staff scheduling, inventory management, and customer service standards.Manages overall store performance, sales targets, staff leadership, and strategic planning.
Required SkillsOperational knowledge, team coordination, customer service, problem-solving.Leadership, sales management, staff development, business acumen.
Work EnvironmentTypically supports multiple stores or a district, often in a corporate setting.Primarily in a single store, with direct interaction with staff and customers.
Common CertificationsRetail management certifications, customer service training.Retail management certifications, leadership training.

While both roles focus on store performance, the Retail Operations Supervisor primarily handles operational tasks and staff support across multiple locations, whereas the Retail Store Manager is responsible for the overall success of a single store, including sales and team leadership.

What are popular job titles related to Retail Operations Supervisor jobs in New York?

For Retail Operations Supervisor jobs in New York, the most frequently searched job titles are:

What job categories do people searching Retail Operations Supervisor jobs in New York look for?

The top searched job categories for Retail Operations Supervisor jobs in New York are:

What are popular job titles related to Retail Operations Supervisor jobs in NY?

For Retail Operations Supervisor jobs in NY, the most frequently searched job titles are:

Retail Operations Supervisor jobs near you
Infographic showing various Retail Operations Supervisor job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,598 per year, or $24.3 per hour.

Retail - Operations Supervisor

SSA Group

Norwalk, CT • On-site

Full-time

Retirement

Re-posted 11 days ago

SSA Group rating

5.5

Company rating: 5.5 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

508th of 734 rated retailers

Job description

RETAIL SUPERVISOR
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Retail Supervisor
Reports to: Assistant Retail Operations Manager and Retail Operations Manager
Responsibilities
  • Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
  • Ensure your locations' team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
  • Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Support store leadership in all inventory control programs.
  • Ensure all cash handling procedures are in effect at all times.
  • Daily oversight of floor team.
  • Promote positive attitude among teammates and guests.
  • Merchandise product to maximize sales.
  • Fulfill guest's needs quickly and efficiently.
  • Oversee cleanliness of shop and displays.
  • Resolve guest complaints and/or refunds.
  • Manage employee breaks and hours in accordance with State and Federal Labor laws.
  • Achieve sales goals and other metrics.
  • Create and implement daily check-ins, goals, and performance notes with staff.
  • Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary.
  • Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
  • Perform other tasks as deemed necessary.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Job Requirements
  • Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
  • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
  • General problem solving/decision making skills combined with the ability to be organized.
  • Demonstrates the ability to remain flexible in a fast-paced environment.
  • POS knowledge.
  • Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience
  • One to Two years Retail supervisor experience a plus.
  • Three to Five years Retail background.
  • All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The People Department reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits
  • Eligible for overtime pay.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts at applicable locations.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Tuition Discount through Partnership College.
  • Up to 8 hours of Bereavement Leave
  • Holiday pay of 1.5x the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
OFFICE USE ONLY:
#LI-DNI

What SSA Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply