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Retail Call Center Jobs (NOW HIRING)

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

eliteparking

Call Center Representative

Honolulu, HI · On-site

$18.25/hr

M inimum 2 years of customer service experience, preferably in a call center or retail environment * H igh school diploma or equivalent, a bachelor's degree is a plus * E ffective communication ...

BeMobile

Call Center Specialist

Grand Forks, ND

$20 - $25/hr

Required skills and qualifications * 1-2 years of Retail or Wireless experience or relevant experience * 1-2 years of call center or customer outreach experience preferred * Experience in ...

eliteparking

Call Center Representative

Honolulu, HI · On-site

$18.25/hr

M inimum 2 years of customer service experience, preferably in a call center or retail environment * H igh school diploma or equivalent, a bachelor's degree is a plus * E ffective communication ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

This mission is expressed through our retail stores and collection sites which create an accessible ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

MCI Careers

Call Center Representative

Addison, TX · Remote

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

iQuor

Call Center Representative

Charlotte, NC · On-site

$14.50/hr

Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. * Must ...

MCI Careers

Call Center Representative

Mesilla, NM · Remote

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

RemX

Be Seen First

Call Center Specialist

Alpharetta, GA · On-site

$20/hr

Call Center Specialist I (8 openings) Alpharetta, GA - Onsite (must live within 20-25 miles) $20/hr ... Banking experience preferred (open to strong retail/customer service background) * Comfortable ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

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All JobsRetail Call Center Jobs

Retail Call Center information

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How much do retail call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for retail call center in the United States is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a Retail Call Center Representative, and why are they important?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

More about Retail Call Center jobs
What cities are hiring for Retail Call Center jobs? Cities with the most Retail Call Center job openings:
What states have the most Retail Call Center jobs? States with the most job openings for Retail Call Center jobs include:
What job categories do people searching Retail Call Center jobs look for? The top searched job categories for Retail Call Center jobs are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 25% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,230 per year, or $16.9 per hour.
Call Center Representative

Call Center Representative

The University of Kansas Health System

Lenexa, KS • On-site

$15 - $18.75/hr

Full-time

Posted 26 days ago

University Of Kansas Health System rating

7.4

Company rating: 7.4 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

253rd of 872 rated healthcare providers

Job description

Position Title
Call Center Representative
Southlake Campus
Position Summary / Career Interest:
The Call Center Representative assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and other customers while maintaining confidentiality of patients.
Responsibilities and Essential Job Functions
  • Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas. Works with pharmacy administration to comply with state and federal laws.
  • Demonstrates strong telephone and written communication and etiquette skills.
  • Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls. Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
  • Demonstrates a high level of commitment, compassion, and customer service to all customers and team members.
  • Maintains compliance with HIPAA policies and regulations.
  • Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient's medications and related issues.
  • Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing.
  • Contacts patients in a timely manner using their established communication preferences (phone, email, online form, text, fax & EHR) to schedule prescription refills. Accurately documents outbound call status and follow up plan as applicable in computer systems to ensure timely and accurate processing of refills.
  • Completes callbacks, provides follow-up materials, generates faxes and electronic messages with accuracy and attention to detail.
  • Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
  • Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
  • Actively participates in continuous process improvement. If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
  • Other duties may be assigned as required.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls.
  • Experience utilizing Call Center Software to answer, transfer, page and email.
  • Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
  • Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution.

Preferred Education and Experience
  • Associates Degree Communication, business or health care administration
  • Bachelors Degree Communication, business or health care administration

Required Language Skills
  • Fluent English - Read, write and speak english.

Time Type:
Job Requisition ID:
R-47675
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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