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Retail Call Center Jobs (NOW HIRING)

Dabella

Call Center

Boise, ID

$20 - $21/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

Dabella

Call Center

Call, TX · On-site

$20.50/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Experience in customer service, retail, or sales is preferred, along with the ability to multitask ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Experience in customer service, retail, or sales is preferred, along with the ability to multitask ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

DaBella Exteriors Careers

Call Center

Boise, ID

$20 - $21/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

DaBella Exteriors Careers

Call Center

Nampa, ID

$20 - $21/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

Intralot

Call Center Operator

Strongsville, OH

One (1) year prior related customer service experience, preferably in a technical call center ... Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

DaBella

Call Center

Boise, ID · On-site

$20 - $21/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

DaBella Exteriors Careers

Call Center

Meridian, ID

$20 - $21/hr

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

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All JobsRetail Call Center Jobs

Retail Call Center information

See salary details

$10

$16

$22

How much do retail call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for retail call center in the United States is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a Retail Call Center Representative, and why are they important?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

More about Retail Call Center jobs
What cities are hiring for Retail Call Center jobs? Cities with the most Retail Call Center job openings:
What states have the most Retail Call Center jobs? States with the most job openings for Retail Call Center jobs include:
What job categories do people searching Retail Call Center jobs look for? The top searched job categories for Retail Call Center jobs are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 25% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,230 per year, or $16.9 per hour.

Call Center Representative - Customer Support

Enterprise Call Center

Oklahoma City, OK • On-site

$14.50 - $18.50/hr

Other

PTO

Posted 8 days ago

Job description

Call Center Representative – Customer Support

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications
  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments
Additional Information
  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles
  • All applicant information is kept confidential under EEO guidelines

Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Apply