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Retail Call Center Jobs in California (NOW HIRING)

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Experience in customer service, retail, or sales is preferred, along with the ability to multitask ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Experience in customer service, retail, or sales is preferred, along with the ability to multitask ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Experience in customer service, retail, or sales is preferred, along with the ability to multitask ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

This mission is expressed through our retail stores and collection sites which create an accessible ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

This mission is expressed through our retail stores and collection sites which create an accessible ... Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ...

Big Brand Tire

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing--comfortable in a goal/metric environment.

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing-comfortable in a goal/metric environment.

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Retail Call Center information

See California salary details

$10

$16

$22

How much do retail call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for retail call center in California is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a retail call center representative?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

How do I become a retail call center agent?

To become a retail call center agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require training or certification in customer service or product knowledge.
What are popular job titles related to Retail Call Center jobs in California? For Retail Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Retail Call Center jobs in California look for? The top searched job categories for Retail Call Center jobs in California are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,768 per year, or $16.7 per hour.

Call center agent

Global Channel Management, Inc.

Fresno, CA

$14/hr

Contractor

Re-posted 6 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F



Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.


Call center requires:

  • Must also be bilingual in any of the following languages:

Cantonese

Mandarin

Tagalog

Korean

Japanese

Vietnamese

  • GED or equivalent


Additional Information

$14hr

4 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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