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Retail Call Center Jobs in California (NOW HIRING)

Big Brand Tire

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing--comfortable in a goal/metric environment.

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing-comfortable in a goal/metric environment.

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing-comfortable in a goal/metric environment.

Big Brand Tire Careers

Call Center Agent

Moorpark, CA · On-site

$15.50 - $20.25/hr

What You Bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required). * You're coachable, competitive, and love closing--comfortable in a goal/metric environment.

SoCal Retail Management

... and call center experience preferred. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify ...

SoCal Retail Management

... and call center experience preferred. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify ...

Socal Retail Management, Inc.

Must have a High School Diploma or equivalent and call center experience preferred. * Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get ...

Socal Retail Management, Inc.

Must have a High School Diploma or equivalent and call center experience preferred. * Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get ...

Living Spaces

Sales Specialist "Call Center"

La Mirada, CA · On-site

$83K - $83K/yr

Answer inbound guest inquiries in a high-volume call center environment. * Engage guests and build ... Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus ...

Alterra

Call Center Agent

Big Bear Lake, CA · On-site

$19 - $20.88/hr

Retail and Rental discounts * Food & Beverage discounts * Free staff ski/snowboard lessons * Exclusive employee and family events * Free local bus pass:mountaintransit.org * 401(k) savings plan

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Showing results 21-40

All JobsRetail Call Center JobsRetail Call Center Jobs in California

Retail Call Center information

See California salary details

$10

$16

$22

How much do retail call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for retail call center in California is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What are the key skills and qualifications needed to thrive as a retail call center representative?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,768 per year, or $16.7 per hour.

Call Center Agent

Big Brand Tire

Moorpark, CA • On-site

$15.50 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Big Brand Tire & Service rating

5.0

Company rating: 5.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

341st of 374 rated vehicle maintenance

Job description

Description

Inbound Sales Associate - No Cap Commissions Why this role rocks

You’ll convert inbound demand into booked appointments and revenue. If you love a scoreboard, thrive in a high-tempo environment, and want a fast track into store leadership, this is your lane. Inbound roles focus on converting warm leads quickly and professionally—perfect for competitive sellers.

What you’ll do
  • Convert inbound calls to scheduled appointments—hit weekly conversion, tire sales, and appointment/hour targets.
  • Qualify needs, recommend the right tires/services, present pricing, and overcome objections with confidence.
  • Quote accurately and document in our CRM; follow through on holds and callbacks to close.
  • Partner with 300+ stores across multiple states to fill bays and beat daily goals.
  • Upskill fast—we’ll train you on tire sizing, ratings, and brand positioning so you sell with authority.
  • Bring energy every shift and compete (top reps love the pace and the scoreboard).
What you bring
  • 1+ year in sales, call center, retail, or service (automotive a plus, not required).
  • You’re coachable, competitive, and love closing—comfortable in a goal/metric environment.
  • Clear communicator, fast typer, strong multitasker across tools and tabs.
  • Reliability and flexible availability—our customers call when they need us.
Growth & earnings
  • Real career path: many reps move into Sales/Service Advisor, Assistant Manager, and Store Leadership roles.
  • Structured incentives: transparent targets with hourly + commission/bonuses; we align pay to hitting goals (OTE philosophy).
Benefits & stability
  • Medical, Dental, Vision, Life, HRA
  • 401(k) with company match
  • Paid holidays & vacation
  • 50+ years of growth and a brand customers trust.
About Big Brand Tire & Service

We’re expanding rapidly across the West, pairing world-class service with a performance-driven culture. Join a team that promotes from within and rewards people who love to win.

How to apply: Send your resume and a quick note on your proudest sales win. If you like a fast pace, friendly competition, and clear upside, you’ll fit right in.

Big Brand Tire & Service is an Equal Opportunity Employer.

What Big Brand Tire & Service employees say

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