ZipRecruiter

Log In

1

Retail Call Center Jobs (NOW HIRING)

greenbaypackers

Retail Call Center Associate

Green Bay, WI

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Retail store shifts may be necessary for assistance. * Position requires flexibility in scheduling.

Green Bay Packers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Retail store shifts may be necessary for assistance. * Position requires flexibility in scheduling.

greenbaypackers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Retail store shifts may be necessary for assistance. * Position requires flexibility in scheduling.

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... are, retail, government, education, telecom, technology e-commerce, and financial services. Our ...

next page

Showing results 1-20

All JobsRetail Call Center Jobs

Retail Call Center information

See salary details

$10

$16

$22

How much do retail call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for retail call center in the United States is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a retail call center representative?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

How do I become a retail call center agent?

To become a retail call center agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require training or certification in customer service or product knowledge.
More about Retail Call Center jobs
What cities are hiring for Retail Call Center jobs? Cities with the most Retail Call Center job openings:
What states have the most Retail Call Center jobs? States with the most job openings for Retail Call Center jobs include:
What job categories do people searching Retail Call Center jobs look for? The top searched job categories for Retail Call Center jobs are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,230 per year, or $16.9 per hour.

Retail Call Center Associate

greenbaypackers

Green Bay, WI

$14.50 - $16/hr

Full-time

Re-posted 12 days ago

Job description

JOB SUMMARY:

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.

JOB Responsibilities:
  • Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries.
  • Responsible for customer courtesy calls through call-backs or referrals.
  • Responsible for being knowledgeable about the Green Bay Packers and other Lambeau Field businesses, as well as have an awareness of current events of the organization.
  • Responsible for other duties, such as check-in of new merchandise, picking and packing orders if the phones become slow.
  • Responsible for processing gift notes, scanning pick sheets, fulfilment of gift cards and other duties as assigned.
  • Responsible for assisting manager and supervisors with special projects as needed.
Qualifications:
  • Home game weekends and special events are required workdays. Retail store shifts may be necessary for assistance.
  • Position requires flexibility in scheduling. Availability must be at a minimum, 3 days a week including nights and weekends. Hours could range from 8 hours to 35 hours, depending on individual availability and our business needs.
  • Learn how to use Magento and NCR CounterPoint operating systems. Able to be comfortable using designated computer applications, including Word and Excel.
  • Ability to interact easily with customers, and work within time limitations during busy periods.
  • Able to have good communication and organizational skills, as well as legible handwriting.
  • Ability to work as part of a team to achieve Pro Shop goals.
  • Hours will range from 7:45am to 8:00pm, but may vary due to the Packers game schedule.

Supervised by: Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply