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Retail Call Center Jobs in Michigan (NOW HIRING)

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

The care solutions agent applies care center standards in real time, using knowledge tools ... Minimum one-year experience as a service representative in the retail or service industry or ...

orsa credit union

call center specialist

Novi, MI · On-site

$20.48/hr

Partner Across the Care Center Collaborate with inbound care, outreach, digital, lending, and ... Minimum two years' experience as a service representative in the retail or service industry or ...

Hilbgroup

Account Manager

Cheboygan, MI · On-site

... retail, call center, or customer service). * Working knowledge of CMS rules, SOA, enrollment processes, and compliant marketing practices. * Strong customer service and communication skills; ability ...

Hilb Group

Account Manager

Cheboygan, MI · On-site

... retail, call center, or customer service). * Working knowledge of CMS rules, SOA, enrollment processes, and compliant marketing practices. * Strong customer service and communication skills; ability ...

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All JobsRetail Call Center JobsRetail Call Center Jobs in Michigan

Retail Call Center information

See Michigan salary details

$9

$14

$19

How much do retail call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for retail call center in Michigan is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a Retail Call Center Representative, and why are they important?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

What are popular job titles related to Retail Call Center jobs in Michigan? For Retail Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retail Call Center jobs in Michigan look for? The top searched job categories for Retail Call Center jobs in Michigan are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,706 per year, or $14.8 per hour.
Call Center Representative

Call Center Representative

All Weather Seal of West Michigan Inc

Grand Rapids, MI • On-site

$15 - $50/hr

Full-time, Part-time

Posted 25 days ago

Job description

Description:

Call Center Representative

Location: Wyoming, MI
Job Type: Full-Time & Part-Time
Pay: $15–$50/hour (Base Pay + Uncapped Performance Bonuses)


Award Winning: 2026 Best and Brightest Company to Work For


All Weather Seal of West Michigan is hiring motivated Call Center Representatives to join our growing outbound call center. This is NOT a cold-calling position. You'll speak with homeowners who have already expressed interest in our products and services, helping qualify leads and schedule appointments for our in-home sales team.

If you're outgoing, energetic, and enjoy helping people, we'd love to meet you!

Why Join All Weather Seal?

  • Earn $15–$50/hour (Hourly Base Pay + Uncapped Performance Bonuses)
  • Paid Training – No experience required
  • Performance-Based Bonuses with Unlimited Earning Potential
  • Flexible Full-Time & Part-Time Schedules
  • Evening and Weekend Shifts Available
  • Career Advancement: Marketing, Customer Service, Recruiting, Sales, and Leadership
  • Fun, Positive, Team-Oriented Work Environment
  • Ongoing Coaching and Professional Development
  • Employee Benefits Available for Full-Time Team Members
  • Established Company with Over 40 Years of Success

What You'll Do

As a Call Center Representative, you'll help connect homeowners with our home improvement specialists by scheduling qualified appointments.

Responsibilities include:

  • Contact homeowners who have previously requested information about our services
  • Schedule appointments for free in-home consultations
  • Answer customer questions and provide excellent service
  • Build rapport and create positive customer experiences
  • Accurately document customer conversations in our CRM
  • Meet individual and team performance goals
  • Participate in ongoing training and coaching
  • Work collaboratively in a fast-paced call center environment

What We're Looking For

  • Positive attitude and strong work ethic
  • Excellent communication and listening skills
  • Friendly, outgoing personality
  • Customer service or call center experience is helpful but not required
  • Comfortable speaking on the phone throughout the day
  • Basic computer skills
  • Coachable and eager to learn
  • Reliable attendance
  • Ability to work evening and/or weekend shifts

About All Weather Seal

For over 40 years, All Weather Seal of West Michigan has helped homeowners improve their homes with premium replacement windows, metal roofing, bathroom remodeling, and other energy-efficient home improvement solutions.

Our success is built on exceptional customer service, outstanding employees, and a commitment to helping our team members build rewarding, long-term careers.



Call Center Representative, Customer Service Representative, Appointment Setter, Appointment Scheduler, Outbound Call Center, Customer Support, Inside Sales, Telemarketing, Lead Generation, Customer Care Representative, Phone Representative, Contact Center Representative, Marketing Representative, Sales Support, Call Center Agent, Customer Experience Representative, Entry-Level Customer Service, Entry-Level Marketing, Administrative Assistant, Receptionist, Retail Associate, Brand Ambassador.

#ZR

Requirements: