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Retail Call Center Jobs in Michigan (NOW HIRING)

Hilbgroup

Account Manager

Cheboygan, MI · On-site

... retail, call center, or customer service). * Working knowledge of CMS rules, SOA, enrollment processes, and compliant marketing practices. * Strong customer service and communication skills; ability ...

Hilb Group

Account Manager

Cheboygan, MI · On-site

... retail, call center, or customer service). * Working knowledge of CMS rules, SOA, enrollment processes, and compliant marketing practices. * Strong customer service and communication skills; ability ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI · On-site

$12.75 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI · On-site

$12.75 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Troy, MI

$12.50 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Ann Arbor, MI

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Troy, MI · On-site

$12.50 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Grand Rapids, MI

$12.75 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

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All JobsRetail Call Center JobsRetail Call Center Jobs in Michigan

Retail Call Center information

See Michigan salary details

$9

$14

$19

How much do retail call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for retail call center in Michigan is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a retail call center representative?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

How do I become a retail call center agent?

To become a retail call center agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require training or certification in customer service or product knowledge.
What are popular job titles related to Retail Call Center jobs in Michigan? For Retail Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retail Call Center jobs in Michigan look for? The top searched job categories for Retail Call Center jobs in Michigan are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,706 per year, or $14.8 per hour.

Call Center Representative - Full Time

Genisys Credit Union

Pontiac, MI • On-site

$16 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Genisys Credit Union rating

6.9

Company rating: 6.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Full Time

Corporate, Auburn Hills, MI, US

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI . This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.

Position Purpose:

Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.

Job Duties (include but not limited to):

  • Interact with members via phone, e-mail, chat and other media as appropriate.

  • Answer member questions concerning their accounts and Credit Union services.

  • Promote the sale of Credit Union products and services.

  • Provide members with information necessary to make informed decisions regarding their financial transactions.

  • Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications

  • High school graduate or equivalent

  • Up to two years of customer service experience; sales/retail sales experience preferred

Skills/Abilities:

  • Strong typing abilities.

  • Good verbal public relations skills.

  • Communicate verbally and in writing.

  • Able to operate calculator, word processor, and related computer applications.

  • Well organized.

  • Strong commitment to cross selling and over coming objections when cross selling applicable products and services.

  • Maintain confidentiality of member data.

Benefits

  • Paid Time Off

  • Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available

  • Tuition Reimbursement Program

  • Holiday pay at 8 hours per observed holiday

  • Free Financial Planning Assistance

  • 401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!

EOE M/F/Disability/Veteran

What Genisys Credit Union employees say

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