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Retail Call Center Jobs in Michigan (NOW HIRING)

prometric

Test Center Administrator (PT)

Troy, MI · On-site

$12.50 - $15.25/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (PT)

Ann Arbor, MI

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Ann Arbor, MI

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

prometric

Test Center Administrator (FT)

Ann Arbor, MI · On-site

$13 - $15.75/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (PT)

Ann Arbor, MI · On-site

$15/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (PT)

Grand Rapids, MI · On-site

$17/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (PT)

Troy, MI · On-site

$17/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

Prometric

Test Center Administrator (FT)

Ann Arbor, MI · On-site

$15/hr

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) * Must be 18 years of age to qualify SKILLS: * Ability to communicate professionally and ...

DSI

Retail Support Specialist

Traverse City, MI · On-site

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

DSI

Retail Support Specialist

Traverse City, MI

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

DSI

Retail Support Specialist

Traverse City, MI · On-site

$26/hr

Previous call center or retail support experience is a plus. What We Offer * Competitive starting pay of $26 per hour! * Comprehensive training and development programs * A supportive and engaging ...

FasTemps

Licensed Pharmacy Technician

Dexter, MI · On-site

$16.75 - $20.25/hr

Qualifications • Should have experience in retail or mail order pharmacy setting • High School ... Specialty Pharmacy Technicians work within either the Call Center or Distribution Operations.

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Retail Call Center information

See Michigan salary details

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$14

$19

How much do retail call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for retail call center in Michigan is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the main challenges faced by employees working in a retail call center, and how can they be overcome?

Retail call center employees often encounter high call volumes, diverse customer personalities, and the need to resolve issues quickly while maintaining excellent service. Managing stress and staying motivated can be challenging, especially during peak retail seasons. Building strong communication skills, practicing patience, and utilizing available support resources—such as team leads and knowledge bases—are key to overcoming these challenges. Additionally, most retail call centers foster a collaborative environment, allowing team members to share tips and support each other in delivering quality customer experiences.

What are the key skills and qualifications needed to thrive as a retail call center representative?

To thrive as a Retail Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and order processing platforms is essential. Active listening, patience, and effective communication are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the retail business.

What is a retail call center?

A retail call center is a centralized office where customer service representatives handle inquiries, orders, complaints, and support requests related to retail products or services. These call centers assist customers over the phone, via email, or through online chat, providing information about products, helping with returns or exchanges, and resolving issues. Retail call centers are essential for enhancing customer satisfaction and supporting the overall shopping experience, whether for brick-and-mortar stores or online retailers.

What is the difference between Retail Call Center vs Customer Service Representative?

AspectRetail Call CenterCustomer Service Representative
CredentialsHigh school diploma; some roles may require sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, often in a corporate office or remoteIn-store or call center, interacting directly with customers or via phone
Industry UsageRetail companies, e-commerce, telecommunicationRetail stores, service providers, hospitality
Job FocusHandling customer inquiries, sales, order processing over callsAssisting customers, resolving issues, providing product info

The Retail Call Center and Customer Service Representative roles both involve assisting customers, but the call center position primarily handles inquiries and sales over the phone in a call center environment, while Customer Service Representatives may work in-store or via phone, focusing on direct customer support. Both roles require strong communication skills and similar credentials, but their work settings and specific duties differ.

How do I become a retail call center agent?

To become a retail call center agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require training or certification in customer service or product knowledge.
What are popular job titles related to Retail Call Center jobs in Michigan? For Retail Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retail Call Center jobs in Michigan look for? The top searched job categories for Retail Call Center jobs in Michigan are:
Retail Call Center jobs near you
Infographic showing various Retail Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,706 per year, or $14.8 per hour.

Test Center Administrator (PT)

prometric

Troy, MI • On-site

$12.50 - $15.25/hr

Full-time, Part-time

Vision, Retirement, PTO

Re-posted 10 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

466th of 483 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Troy, MI

TEST CENTER ADDRESS:      5480 Corporate Dr. Ste 120 Troy, MI 48098

Please complete this brief questionnaire 

What To Expect On First Day(VIDEO)  

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: 

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time: 

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Part Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

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