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Retail Banker Ii Jobs (NOW HIRING)

Woodforest National Bank

Teller Retail Banker II

Joliet, IL · On-site

$16.48 - $19.81/hr

Teller Retail Banker II - 074377 Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of ...

Woodforest National Bank

Teller Retail Banker II

Decatur, IL · On-site

$15.50 - $19.50/hr

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and ...

Woodforest National Bank

Teller Retail Banker II

Oswego, IL · On-site

$16.48 - $19.81/hr

Teller Retail Banker II - 074351 Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning bank that is one of ...

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Retail Banker Ii information

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$10

$16

$28

How much do retail banker ii jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for retail banker ii in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $21.15 per hour, depending on experience, location, and employer.

What is a Retail Banker II?

A Retail Banker II is a mid-level banking professional who assists customers with a range of financial services, such as opening accounts, processing transactions, and providing advice on banking products. They typically have more experience than entry-level bankers and may handle more complex customer inquiries, cross-sell financial products, and assist with training junior staff. Retail Banker IIs are often expected to meet sales goals, ensure compliance with regulations, and deliver excellent customer service in a branch setting.

What are some common challenges Retail Banker II professionals face when handling customer inquiries and transactions?

Retail Banker II professionals often encounter complex customer inquiries that require balancing accuracy and efficiency, especially during peak banking hours. They need to stay current on financial products, regulations, and policies to provide accurate information and ensure compliance. Additionally, resolving issues such as account discrepancies or loan application concerns can be challenging and may require collaboration with back-office teams. Strong communication and problem-solving skills are essential to maintain customer satisfaction while managing these challenges.

What are the key skills and qualifications needed to thrive as a Retail Banker II, and why are they important?

To thrive as a Retail Banker II, you need strong knowledge of banking products, customer service skills, and typically a background in finance or a related field. Proficiency in core banking systems, CRM platforms, and cash handling procedures is important, and certifications like NMLS may be required for certain services. Excellent communication, problem-solving, and relationship-building abilities help you exceed customer expectations and build trust. These competencies ensure accurate transactions, regulatory compliance, and a positive client experience, driving both customer satisfaction and business success.

What is the difference between Retail Banker Ii vs Retail Banker I?

AspectRetail Banker IiRetail Banker I
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma; entry-level position
Work EnvironmentBranch banking, customer service, financial transactionsBranch banking, customer service, financial transactions
Employer & Industry UsageCommonly used in retail banking, financial institutionsCommonly used in retail banking, financial institutions
Typical ResponsibilitiesHandling customer accounts, processing transactions, assisting with banking productsProcessing transactions, basic customer service, supporting retail banking operations

Retail Banker Ii generally requires more experience or certifications than Retail Banker I, and may handle more complex customer needs. Both roles operate in similar environments within retail banking, focusing on customer service and financial transactions. The main difference lies in experience level and scope of responsibilities.

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Retail Banker Ii jobs near you
Infographic showing various Retail Banker Ii job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $33,697 per year, or $16.2 per hour.

Retail Banker II - Bilingual

First Financial Bank

Fulshear, TX • On-site

Full-time

Re-posted 20 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Fulshear, Texas, United States
SCOPE/CONTACTS:
Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.
ESSENTIAL FUNCTIONS:
  • Process deposit and withdrawal transactions based on the Bank's policies and procedures.
  • Other functions could include but are not limited to:
    • answering phone,
    • processing treasury tax and loan payments,
    • savings bonds,
    • loan payments,
    • mail deposits,
    • safe deposit boxes
    • and other financial transactions.
  • Must possess an in-depth knowledge of retail services and products.
  • Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
  • Incumbent will be cross trained in image capture processes.
  • Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
  • Periodic travel to Abilene or other Bank Regions for training is required.
  • Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

MINIMUM QUALIFICATIONS:
  • A self-starting team player with High school diploma or GED
  • College degree or twelve months' customer contact and sales experience required,
  • Banking experience preferred.
  • Requires communication and sales skills,
  • Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills.
  • Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks.
  • Commitment to providing "WOW" customer service is required.
  • Will learn to be proficient on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
  • Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.
  • Bilingual English/Spanish Preferred
  • Must be able to work flexible hours and/or extended hours as business requires.
  • Periodic travel to Abilene or other Bank Regions for training is required.
  • Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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