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How much do entry level first citizens bank jobs pay per year?

As of Jun 6, 2026, the average yearly pay for entry level first citizens bank in the United States is $81,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What kind of training and support can I expect as an entry-level employee at First Citizens Bank?

As an entry-level employee at First Citizens Bank, you can expect a comprehensive onboarding process that includes both classroom and on-the-job training. You'll learn about bank policies, customer service standards, and the specific software systems used at the bank. Ongoing support is provided through mentorship from experienced team members and regular feedback from supervisors, ensuring you feel confident in your responsibilities. Additionally, First Citizens Bank encourages continuous learning and offers resources for career advancement within the organization.

What is the difference between Entry Level First Citizens Bank vs Customer Service Representative?

AspectEntry Level First Citizens BankCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer some collegeHigh school diploma or equivalent; customer service experience helpful
Work EnvironmentBank branches, office settings, customer interactionCall centers, bank branches, office settings
Employer & Industry UsagePrimarily banking and financial servicesFinancial institutions, retail banking
Common Search & Comparison IntentEntry level banking roles at First Citizens BankCustomer service roles in banking

Both roles involve customer interaction within banking environments. An Entry Level First Citizens Bank position typically refers to initial roles in banking at First Citizens Bank, focusing on basic banking operations. A Customer Service Representative is a similar role found across many financial institutions, emphasizing customer support and service. The main differences are the specific employer and potential job responsibilities, but both require similar credentials and work environments.

What are the key skills and qualifications needed to thrive as an Entry Level employee at First Citizens Bank, and why are they important?

To thrive as an Entry Level employee at First Citizens Bank, you generally need a bachelor’s degree in business, finance, or a related field, along with basic knowledge of banking principles. Familiarity with banking software, Microsoft Office Suite, and customer relationship management (CRM) systems is typically expected. Strong interpersonal skills, attention to detail, and a commitment to excellent customer service help individuals stand out in this role. These skills and qualities are crucial for building client trust, ensuring accurate transactions, and supporting the bank’s reputation for quality service.

What are entry level positions at First Citizens Bank?

Entry level positions at First Citizens Bank typically include roles such as teller, customer service representative, and personal banker. These jobs are designed for candidates with little to no prior banking experience and provide on-the-job training. Responsibilities may include assisting customers with transactions, opening accounts, and answering questions about bank products and services. These positions offer opportunities to learn about the banking industry and can serve as a stepping stone to more advanced roles within the bank.
More about Entry Level First Citizens Bank jobs
What cities are hiring for Entry Level First Citizens Bank jobs? Cities with the most Entry Level First Citizens Bank job openings:
What are the most commonly searched types of First Citizens Bank jobs? The most popular types of First Citizens Bank jobs are:
What states have the most Entry Level First Citizens Bank jobs? States with the most job openings for Entry Level First Citizens Bank jobs include:
What job categories do people searching Entry Level First Citizens Bank jobs look for? The top searched job categories for Entry Level First Citizens Bank jobs are:
Entry Level First Citizens Bank jobs near you
Infographic showing various Entry Level First Citizens Bank job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,910 per year, or $39.4 per hour.
Senior Financial Services Representative (Personal Banker)

Senior Financial Services Representative (Personal Banker)

First Citizens Bank

Fayetteville, NC • On-site

Full-time

Posted yesterday

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

A Senior Financial Services Representative (FSR) supports sales and service delivery in the branch. The Senior FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner.

Qualities of a successful candidate:

  • Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Builds trust and confidence with clients
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Influence: Capable of building rapport with different personalities to drive positive results
  • Agility: Able to process information and move quickly through problem resolution

Responsibilities
  • Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone sales

License or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role.

Required Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Area of Experience: Financial services sales, telephone sales

License or Certification Type: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role.

Required Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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