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Retail Banker Ii Jobs (NOW HIRING)

First Financial Bank

Retail Banker II

Chisholm, MN · On-site

Individual has very frequent contact with customers, bank employees, store employees and other ... Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all ...

First Financial Bank

Retail Banker II

Eastland, TX · On-site

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires ... Must possess an in-depth knowledge of retail services and products. * Provide customer service by ...

First Financial Bancorp

Retail Banker II

Chisholm, MN · On-site

Individual has very frequent contact with customers, bank employees, store employees and other ... Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all ...

First Financial

Retail Banker II

Chisholm, MN · On-site

Individual has very frequent contact with customers, bank employees, store employees and other ... Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all ...

First Financial Bancorp

Retail Banker II

Bee Cave, TX · On-site

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires ... Must possess an in-depth knowledge of retail services and products. * Provide customer service by ...

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Retail Banker Ii information

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$10

$16

$28

How much do retail banker ii jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for retail banker ii in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $21.15 per hour, depending on experience, location, and employer.

What is a Retail Banker II?

A Retail Banker II is a mid-level banking professional who assists customers with a range of financial services, such as opening accounts, processing transactions, and providing advice on banking products. They typically have more experience than entry-level bankers and may handle more complex customer inquiries, cross-sell financial products, and assist with training junior staff. Retail Banker IIs are often expected to meet sales goals, ensure compliance with regulations, and deliver excellent customer service in a branch setting.

What are some common challenges Retail Banker II professionals face when handling customer inquiries and transactions?

Retail Banker II professionals often encounter complex customer inquiries that require balancing accuracy and efficiency, especially during peak banking hours. They need to stay current on financial products, regulations, and policies to provide accurate information and ensure compliance. Additionally, resolving issues such as account discrepancies or loan application concerns can be challenging and may require collaboration with back-office teams. Strong communication and problem-solving skills are essential to maintain customer satisfaction while managing these challenges.

What are the key skills and qualifications needed to thrive as a Retail Banker II, and why are they important?

To thrive as a Retail Banker II, you need strong knowledge of banking products, customer service skills, and typically a background in finance or a related field. Proficiency in core banking systems, CRM platforms, and cash handling procedures is important, and certifications like NMLS may be required for certain services. Excellent communication, problem-solving, and relationship-building abilities help you exceed customer expectations and build trust. These competencies ensure accurate transactions, regulatory compliance, and a positive client experience, driving both customer satisfaction and business success.

What is the difference between Retail Banker Ii vs Retail Banker I?

AspectRetail Banker IiRetail Banker I
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma; entry-level position
Work EnvironmentBranch banking, customer service, financial transactionsBranch banking, customer service, financial transactions
Employer & Industry UsageCommonly used in retail banking, financial institutionsCommonly used in retail banking, financial institutions
Typical ResponsibilitiesHandling customer accounts, processing transactions, assisting with banking productsProcessing transactions, basic customer service, supporting retail banking operations

Retail Banker Ii generally requires more experience or certifications than Retail Banker I, and may handle more complex customer needs. Both roles operate in similar environments within retail banking, focusing on customer service and financial transactions. The main difference lies in experience level and scope of responsibilities.

More about Retail Banker Ii jobs

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What job categories do people searching Retail Banker Ii jobs look for?

The top searched job categories for Retail Banker Ii jobs are:

Retail Banker Ii jobs near you
Infographic showing various Retail Banker Ii job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $33,697 per year, or $16.2 per hour.

Retail Banker II

First Financial Bank

Chisholm, MN • On-site

Full-time

Re-posted 9 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Fort Worth, Texas, United States
SCOPE/CONTACTS:
Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face-to-face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals.
ESSENTIAL FUNCTIONS:
  • Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
  • Incumbent completes sales tracking on all customers served.
  • Must complete self-directed sales training within twelve months, which includes a test.
  • Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
  • Handle check orders.
  • Other duties as assigned.
  • Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
  • Periodic travel to Abilene or other Bank Regions for training is required.
  • Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

MINIMUM QUALIFICATIONS:
  • College degree or twelve months' customer contact and sales experience required.
  • Banking experience preferred.
  • High school diploma or GED
  • This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate.
  • Courteous, professional demeanor along with ability to handle multi-tasks is essential.
  • Commitment to providing "unexpected" customer service is required.
  • Knowledge in bank regulations, policies and procedures preferred.
  • Must be able to type 45 wpm accurately,
  • Proficient with 10-key by touch,
  • Word, Excel, and Outlook experience
  • Must be able to work flexible hours and/or extended hours as business requires.
  • Periodic travel to Abilene or other Bank Regions for training is required.
  • Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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