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Resorts In Concierge Jobs in Virginia (NOW HIRING)

Cabela's

CLUB Customer Service Outfitter

Ashland, VA · On-site

$15 - $17.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

Cabela's

CLUB Customer Service Outfitter

Richmond, VA · On-site

$15 - $17.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

Cabela's

CLUB Customer Service Outfitter

Henrico, VA · On-site

$15 - $17.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

New

Blue Water Hospitality Group, LLC

$14 - $16/hr

Dive into Blue Water! We're a fast-growing hospitality crew, bringing joy through RV resorts ... Going the extra mile for a smile is the norm in this role! Benefits eligibility: * Seasonal roles:

Blue Water Hospitality Group, LLC

$14 - $15/hr

Dive into Blue Water! We're a fast-growing hospitality crew, bringing joy through RV resorts ... Going the extra mile for a smile is the norm in this role! Benefits eligibility: * Seasonal roles ...

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Resorts In Concierge information

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Virginia? For Resorts In Concierge jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Virginia look for? The top searched job categories for Resorts In Concierge jobs in Virginia are:
What cities in Virginia are hiring for Resorts In Concierge jobs? Cities in Virginia with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Front Office Manager OEM/HM

The Inn at Virginia Tech and Skelton Conference Center

Blacksburg, VA • On-site

$45K - $55K/yr

Full-time

Posted 3 days ago

New

Job description

Now Hiring for a Full-time Hourly Night Manager
Pay Range $21.63 - $26.44 hourly ($45,000-$55,000 annually) depending upon experience. This position is that of an Hourly Manager and your hourly rate is based on a 40-hour work week. This position is eligible to participate in the position's incentive program.
Interested in a joining the only full-service hotel property located on the campus of Virginia Tech? A place where you can expand your knowledge of the hospitality industry and utilizes your unique abilities.
Our Night Manager provides friendly, efficient and hospitable service at the front desk. Providing efficient and a friendly check in and check out service. Completes the night audit process through the PMS (property management system). This is a unique and amazing opportunity for the right candidate! Come join the amazing team at the Inn at Virginia Tech and Crestline Hotels & Resorts by applying TODAY
Shift is 11:00 p.m. to 7:00 a.m. Must be able to work weekends, holidays and Virginia Tech football games.
Endless opportunities are yours to discover, when you join our team at The Inn at Virginia Tech and Skelton Conference.
Overview:
The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.
Key Duties & Responsibilities:
  • Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
  • Work collaboratively with all members of the front office team in departmental planning, development, and execution.
  • Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
  • Work closely with department managers and supervisors to develop them both personally and professionally.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Establish standards for personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Provide Leadership / Mentoring to Front Office staff.
  • Maintain complete knowledge of all Front Office department policies/service procedures.
  • Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
  • Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.
  • Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Always promote positive guest relations.
  • Conduct pre-shift meeting to review information pertinent to days business.
  • Facilitate departmental strategic planning meetings.

Education and Experience:
  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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