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Resorts In Concierge Jobs in Reston, VA (NOW HIRING)

Salamander Hospitality

Concierge Agent

Middleburg, VA · On-site

$12/hr

... resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and ...

Crescent

Hotel Manager | New York

Fairfax, VA · On-site

$135K/yr

... Front Office, Housekeeping, Concierge, and Guest Services, while supporting profitability ... This is an on-site position located in New York. At Crescent Hotels & Resorts, we are a team of ...

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Resorts In Concierge information

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How much do resorts in concierge jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resorts in concierge in Reston, VA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.00 per hour, depending on experience, location, and employer.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Reston, VA? For Resorts In Concierge jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Reston, VA look for? The top searched job categories for Resorts In Concierge jobs in Reston, VA are:
What cities near Reston, VA are hiring for Resorts In Concierge jobs? Cities near Reston, VA with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Concierge Agent

Salamander Hospitality

Middleburg, VA • On-site

$12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Spa Concierge (Spa Front Desk) $12 per hour + service chargeJoin the Forbes Triple Five-Star Salamander Resort & Spa Team

Nestled on 340 scenic acres in the heart of Virginia's horse and wine country, Salamander Resort & Spa is one of only a select few Forbes Triple Five-Star resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and enjoy creating memorable experiences, we invite you to join our award-winning team.

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

What You'll Do

  • Welcome every guest with warmth, professionalism, and genuine hospitality.

  • Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.

  • Schedule, modify, and confirm spa appointments.

  • Check guests in and out for spa services and process payments accurately.

  • Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.

  • Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.

  • Maintain accurate guest information and reservation records.

  • Respond promptly to guest requests and resolve concerns with professionalism and urgency.

  • Support daily spa operations while maintaining Forbes Five-Star service standards.

  • Perform other duties as assigned.

Qualifications

  • Must be at least 18 years of age.

  • High school diploma or equivalent required.

  • Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.

  • Excellent communication and interpersonal skills.

  • Strong computer skills with the ability to learn reservation and scheduling systems.

  • Exceptional organizational and multitasking abilities.

  • Professional appearance and positive attitude.

  • Flexible schedule, including weekends and holidays.

Why You'll Love Working Here

  • Compensation: $12.00 per hour plus service charge. Opportunity to earn $21–$23 per hour total compensation based on business levels and individual performance.

  • Medical, dental, and vision insurance

  • Company-paid life insurance

  • 401(k) with company match

  • Paid time off and paid holidays

  • Employee dining program

  • Resort discounts, including spa, dining, and retail

  • Career growth opportunities throughout the Salamander Collection

  • Ongoing training and development in Forbes Five-Star luxury hospitality

  • Supportive, team-oriented culture focused on excellence and service

If you're passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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