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Resorts In Concierge Jobs in Springfield, VA (NOW HIRING)

NFC Amenity Management

Doorperson

Washington, DC

$18.75/hr

Versed in basic knowledge of concierge duties for desk coverage when the concierge steps away ... resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to ...

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Resorts In Concierge information

See Springfield, VA salary details

$11

$18

$26

How much do resorts in concierge jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for resorts in concierge in Springfield, VA is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.10 per hour, depending on experience, location, and employer.

How much do hotel concierges earn?

Hotel concierges typically earn an average annual salary ranging from $25,000 to $50,000, depending on experience, location, and the level of the hotel. Experienced concierges or those working in luxury resorts can earn higher wages and may receive tips that significantly supplement their income.

How to get a job as a hotel concierge?

To become a hotel concierge, candidates typically need customer service experience, strong communication skills, and knowledge of local attractions and services. Many employers prefer candidates with a high school diploma or equivalent, and some may require or prefer certifications in hospitality or tourism. Gaining experience in hospitality roles and demonstrating professionalism can improve chances of securing a concierge position.

What are the main challenges faced by a Resorts Concierge, and how can they be effectively managed?

A Resorts Concierge often encounters challenges such as handling multiple guest requests simultaneously, managing last-minute changes, and ensuring personalized service in a fast-paced environment. To manage these effectively, strong organizational skills, attention to detail, and clear communication with both guests and other resort departments are essential. Building strong relationships with local vendors and staying informed about resort amenities also helps concierges provide swift, accurate recommendations and solutions. Regular team meetings and ongoing training can further support concierges in delivering exceptional guest experiences.

How much is the salary of a concierge?

The salary of a resort concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the level of service provided. Concierge roles often include tips and bonuses, which can increase overall earnings, and strong customer service skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Resorts Concierge, and why are they important?

To thrive as a Resorts Concierge, you need excellent customer service skills, local area knowledge, and typically a high school diploma or equivalent. Familiarity with reservation systems, property management software, and common office applications is important for daily operations. Outstanding communication, problem-solving abilities, and cultural sensitivity help create personalized and memorable guest experiences. These skills are crucial to ensuring guest satisfaction, repeat business, and the seamless operation of resort services.

What does a resort concierge do?

A resort concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication skills and local knowledge.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Springfield, VA? For Resorts In Concierge jobs in Springfield, VA, the most frequently searched job titles are:
What cities near Springfield, VA are hiring for Resorts In Concierge jobs? Cities near Springfield, VA with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you
Casino Concierge - MGM National Harbor

Casino Concierge - MGM National Harbor

MGM Resorts International

National Harbor, MD • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

MGM Resorts rating

7.1

Company rating: 7.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

10th of 48 rated entertainment

Job description

National Harbor, Maryland
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our team as a Casino Concierge and become the ultimate ambassador for unforgettable guest experiences! In this dynamic role, you'll be the mastermind behind building and nurturing relationships with our guests, ensuring their visits are filled with excitement and satisfaction. Your efforts will directly contribute to boosting revenue while safeguarding company assets through precise comp procedures and carded play evaluations. If you're ready to take the lead in creating memorable experiences and making every guest feel like a VIP, this is the perfect fit for you!
THE DAY-TO-DAY:
  • Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
  • Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
  • Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
  • Prepare, maintain and submit monthly slot and pit expense and comp reports
  • Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
  • Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
  • Generate incremental carded play from existing hosted guests
  • May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:
  • At least 21 years of age
  • High school diploma or GED
  • Two years of experience in casino marketing or related field

THE PERKS & BENEFITS:
  • Health & Income Protection benefits (for eligible employees)
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646
Pay Rate:
The rate for this role is:
$22.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!

What MGM Resorts employees say

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About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

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