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$13

$28

$55

How much do resolution technologies inc jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution technologies inc in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Solutions Consultant, and why are they important?

To thrive as a Technology Solutions Consultant, you need a solid background in IT systems, business analysis, and solution design, often supported by a relevant degree and technical certifications. Familiarity with enterprise software platforms, cloud services, and project management tools like Salesforce, AWS, and Jira is typically required. Strong communication, problem-solving abilities, and client management skills help consultants excel when addressing diverse business needs. These competencies are crucial to deliver effective technology solutions that align with organizational goals and ensure client satisfaction.

What is the difference between Resolution Technologies Inc vs Network Support Specialist?

AspectResolution Technologies IncNetwork Support Specialist
CertificationsIT certifications like CompTIA A+, Network+Same certifications often required
Work EnvironmentCorporate IT departments, tech firmsIT support teams, help desks
Industry UsageTechnology, telecommunications, service providersIT service providers, corporate tech support

Both roles require similar certifications and work in IT support environments, often within the same industries. Resolution Technologies Inc and Network Support Specialists collaborate to maintain network and system functionality, but Resolution Technologies Inc may focus more on specific client solutions, while Network Support Specialists handle ongoing support and troubleshooting.

What is Resolution Technologies Inc and what do they do?

Resolution Technologies Inc is a staffing and recruiting firm that specializes in providing IT workforce solutions for businesses. They help companies find qualified technology professionals for contract, contract-to-hire, and permanent positions. Their services include technical recruiting, talent acquisition, and consulting to support clients’ information technology needs. Resolution Technologies Inc works with a variety of industries to match skilled candidates with suitable IT roles.

What can I expect in terms of team structure and collaboration when working at Resolution Technologies Inc.?

At Resolution Technologies Inc., employees typically work in cross-functional teams that bring together talent from various disciplines such as IT, project management, and client services. Collaboration is highly encouraged, with regular meetings and open communication channels to ensure project progress and knowledge sharing. New team members are often assigned mentors or onboarding buddies to help them acclimate to the company's workflow and culture. This structure creates ample opportunities for learning and professional growth, while also fostering a supportive environment for tackling complex client projects.
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Resolution Technologies Inc jobs near you
Infographic showing various Resolution Technologies Inc job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Global Manager, IT Support Services

Global Manager, IT Support Services

Resolution Technologies, Inc.

Jersey City, NJ

Full-time

Posted 9 days ago

Job description

Global Manager, IT Support Services The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas Operational Excellence & Proactive Strategy: Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business. Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.

Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce. Professional Team Development: High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.

Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences. Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding. Innovation & Digital Transformation: Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.

Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms. Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value. Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications Bachelor's degree in information technology or a related field preferred. 8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.

Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience. Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.

Exceptional communication, leadership, and stakeholder management skills. Global Manager, IT Support Services Preferred Qualifications Experience managing follow the sun operations and supporting distributed global teams. Proven success developing or scaling executive level/VIP support programs.

Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency. #RT

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