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Resolution Specialist Jobs in Washington (NOW HIRING)

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

Customer Service Representative-AOG

Herndon, VA · On-site

$16.50 - $22.25/hr

A preferred Sparks Group partner in Ashburn is seeking a dedicated Customer Resolution Specialist for a contract to hire opportunity. This client is the leader in the aerospace industry and this role ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile.This is your opportunity to join ...

New

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join ...

There are occasions the Recovery Specialist will also have to contact an insurance company for account follow up and resolution. Tasks and Responsibilities: * Make outbound calls * Take incoming ...

Showing results 21-40

Resolution Specialist information

See Washington salary details

$15

$32

$63

How much do resolution specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for resolution specialist in Washington is $32.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $40.82 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are popular job titles related to Resolution Specialist jobs in Washington?

For Resolution Specialist jobs in Washington, the most frequently searched job titles are:

Infographic showing various Resolution Specialist job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $67,657 per year, or $32.5 per hour.

Account Specialist, Spasticity and Movement Disorder - Fairfax, VA

AbbVie

Fairfax, VA • On-site

$14.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago


AbbVie rating

8.7

Company rating: 8.7 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

14th of 86 rated pharmaceutical


Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Account Specialist role promotes a product to community practices and health systems. Customer accounts may include community/private practices, community-based hospitals, academic medical centers, and government accounts (military treatment facilities and/or Veteran's Affairs Medical Centers). The Account Specialist develops and maintains relationships with various accounts/departments such as neurology, pain medicine, physical medicine and rehabilitation, primary care, and pharmacy. Or in Urology, specialists such as urology, urogynecology, obstetrics and gynecology, female pelvic medicine, ambulatory surgical centers, and reconstructive surgery.

Responsibilities

  • Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems
  • Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets.
  • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
  • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
  • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel.
  • Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.
  • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.
Qualifications
  • Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of technical experience with three (3) or more years of experience within sales preferred and a high school diploma/GED required
  • Ability to manage a complex sell, learn procedural, technical, clinical, and anatomical information quickly and communicate/present/train to a variety of audiences
  • Experience with Buy & Bill and/or Specialty Pharmacy products is preferred, in both health systems and private practice
  • Ability to lift/pull 25-100 lb. training models and meet necessary hospital credentialing/vaccination requirements
  • Valid driver's license: Ability to pass a pre-employment drug screening test and meet safe driving requirements
  • Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings
  • Documented history of strong sales performance, preferably in a clinical/technical/consultative sales role with multiple decision makers is preferred.
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. 

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

  • This job is eligible to  participate in our short-term incentive programs.  

Note: No amount of pay is  considered to be wages or compensation until such amount isearned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a   particular employee  remains in the Company's sole and absolute discretion unless and until paid and may be  modified at the Company's sole and absolutediscretion,  consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html


What AbbVie employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom


AbbVie logo

About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013