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Resolution Specialist Jobs in Iowa (NOW HIRING)

Mittera

Client Service Specialist

Des Moines, IA · On-site

$45K - $52K/yr

The Client Service Specialist serves as a liaison between our customers and the various areas of ... Detail oriented; excels in problem identification and resolution * Able to work through customer ...

Mittera Group

Client Service Specialist

Des Moines, IA · On-site

$16 - $21.25/hr

The Client Service Specialist serves as a liaison between our customers and the various areas of ... Detail oriented; excels in problem identification and resolution * Able to work through customer ...

Mittera Group Inc

Client Service Specialist

Des Moines, IA

$16 - $21.25/hr

The Client Service Specialist serves as a liaison between our customers and the various areas of ... Detail oriented; excels in problem identification and resolution * Able to work through customer ...

Meduit

Insurance Specialist (Remote)

Des Moines, IA · Remote

$17 - $19/hr

Insurance Specialists are highly focused on the resolution of insurance processing errors and denials and work to resolve hospital and physician billing challenges. You will utilize your expertise in ...

Baker Group

Sr. QAQC Specialist - Industrial

Ankeny, IA · On-site

$78K - $107K/yr

Lead quality closeout reviews and coordinate resolution of documentation gaps so turnover packages ... Mentor QA/QC Specialist I and II team members, review work products, provide technical guidance ...

Clickstop

Inside Sales Specialist

Urbana, IA

Join our award-winning company and culture as an Inside Sales Specialist for our US Cargo Control ... Manage quotes, orders, follow-up, and issue resolution with accuracy, urgency, and strong attention ...

Arachas Group

Claims Intake Specialist

Cedar Falls, IA · On-site

$45K - $50K/yr

The Claims Intake Specialist will serve as the first point of contact for individuals filing ... Issue Resolution * Troubleshoot incomplete or incorrectly submitted claims. * Contact claimants or ...

New

Doll Distributing

Draught Specialist

Des Moines, IA

$19/hr

Draught Specialist Reports To: Draught Manager Status: Full-Time, Non-Exempt Direct Reports: None ... Demonstrate strong communication, customer relations, and problem resolution skills * Working ...

Baker Group

Sr. QAQC Specialist - Industrial

Ankeny, IA · On-site

$85 - $120/hr

Lead quality closeout reviews and coordinate resolution of documentation gaps so turnover packages ... Mentor QA/QC Specialist I and II team members, review work products, provide technical guidance ...

DOLL DISTRIBUTING LLC

Draught Specialist

Des Moines, IA · On-site

$19/hr

Draught Specialist Reports To: Draught Manager Status: Full-Time, Non-Exempt Direct Reports: None ... Demonstrate strong communication, customer relations, and problem resolution skills * Working ...

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Showing results 21-40

All JobsResolution Specialist JobsResolution Specialist Jobs in Iowa

Resolution Specialist information

See Iowa salary details

$12

$26

$52

How much do resolution specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for resolution specialist in Iowa is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $33.85 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are the most commonly searched types of Resolution Specialist jobs in Iowa?

The most popular types of Resolution Specialist jobs in Iowa are:

What are popular job titles related to Resolution Specialist jobs in Iowa?

For Resolution Specialist jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Iowa look for?

The top searched job categories for Resolution Specialist jobs in Iowa are:

What are popular job titles related to Resolution Specialist jobs in IA?

For Resolution Specialist jobs in IA, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,108 per year, or $27 per hour.

Client Service Specialist

Mittera

Des Moines, IA • On-site

$45K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Mittera rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

38th of 52 rated marketing agency

Job description

Job Type
Full-time
Description
Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.
Essential Duties and Responsibilities
  • Learn about and understand customer-specific program processes
  • Process orders and monitor schedules to provide on-time product delivery
  • Work as liaison between the client, management and internal production departments to track and manage orders in progress
  • Provide direction to and coordinate with production and scheduling departments
  • Communicate with Account Executive, Client Service Teammates, and clients about job statuses
  • Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
  • Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
  • Back-up other team members when necessary

Requirements
Required Skills and Abilities
  • High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
  • 1 - 3+ years of relevant experience required
  • Must be well organized, able to respond quickly to changing situations
  • Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required
  • Effective communications skills with all levels within the organization, clients, and outside vendors
  • Strong computer skills and proficient in Microsoft products
  • Detail oriented; excels in problem identification and resolution
  • Able to work through customer demands and shifting priorities
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must have the ability to work effectively in stressful situations and meet stringent deadlines
  • Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problems
  • Able to work non-traditional hours (as needed)

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 20 pounds at times.
  • Requires fine motor hand and arm movement, manual dexterity and coordination.
  • Must be able to access and navigate each department in the facility

Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:
  • Medical
  • Dental
  • Vision
  • Life and AD&D Policies
  • Short and Long-Term Disability
  • 401K with Company Match
  • Paid Time Off
  • Paid Volunteer Time Off

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Visit us today at mittera.com or stop by and fill out an application at Mittera location near you!
Salary Description
$45,000-$52,000

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