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Resolution Manager Jobs in Rome, GA (NOW HIRING)

Jefferson Southern

Stamping Manager

Rockmart, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage all S-Q-C-D-M activities, improving and stabilizing key areas. * Report monthly and annually ... resolution. * Exercise proactive best supervisory practices in hiring, training, discipline ...

State Farm

Account Manager - State Farm Agent Team Member

Rome, GA · On-site

$35K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Account Manager - State Farm Agent Team Member for Matt Medley - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...

Toyo Tire Corporation

Accounting Manager

White, GA · On-site

... resolution • Oversee accounting policies and procedures to ensure timely and complete policy documentation Accounts Payable: • Manages and supports the Accounts Payable Supervisor in the day-to ...

MRCO - Taco Bell

Shift Manager

Summerville, GA

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Handles conflicts constructively and works with RGM to achieve resolution. Act Like an Owner * Assists in Profit and Loss management by following cash control/security procedures, maintaining ...

Planet Fitness

Assistant Manager

Rome, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Planet Fitness

Assistant Manager

Cedartown, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Planet Fitness

Assistant Manager

Dalton, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Wingstop

Assistant Manager

Dallas, GA · On-site

$15 - $17/hr

Internal career growth opportunities We are looking for excellent assistant manager candidates to ... a resolution. * * Help fill in a position while daily/ weekly cleaning schedules are met so the ...

Wingstop

Assistant Manager

Dallas, GA · On-site

$15 - $17/hr

Internal career growth opportunities We are looking for excellent assistant manager candidates to ... a resolution. * * Help fill in a position while daily/ weekly cleaning schedules are met so the ...

Walgreens

Emerging Store Manager

Cartersville, GA · On-site

Empowers team members to find the most impactful resolution for customers; seeks solutions that ... Supports Store Manager in leveraging data, analysis, and team member input to make fact-based ...

Walgreens

Emerging Store Manager

Cartersville, GA · On-site

Empowers team members to find the most impactful resolution for customers; seeks solutions that ... Supports Store Manager in leveraging data, analysis, and team member input to make fact-based ...

Bridgestone

Service Manager

Centre, AL · On-site

$21.63 - $32.45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Rome, GA look for?

The top searched job categories for Resolution Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Resolution Manager jobs?

Cities near Rome, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rome, GA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Stamping Manager

Jefferson Southern

Rockmart, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Role & Responsibilities:
  • Oversee safety, quality, cost, delivery and management activities, including daily operations as well as continuous improvement
  • Manage all S-Q-C-D-M activities, improving and stabilizing key areas.
  • Report monthly and annually (as needed) results in a timely, professional, and comprehensive manner, taking corrective action when required.
  • Monitor the production floor and assist with manpower, equipment, quality, and production issues.
  • Insure that all production activities are run as efficiently as possible. This includes running presses through breaks/lunch as necessary, re-assigning associates, training all associates on the most efficient method, and following up as necessary to evaluate their ongoing performance.
  • Responsible for effective utilization of labor and equipment, maximization of quality, safety and productivity within cost and delivery parameters.
  • Act as a change agent in the utilization of lean manufacturing techniques.
  • Analyze and act on all quality concerns with staff.
  • Promptly identify and analyze manufacturing process related problems and take prompt action for problem resolution.
  • Exercise proactive best supervisory practices in hiring, training, discipline, coaching, development and termination with all staff within department.
  • Mentor salaried and hourly personnel to develop with the company.
  • Preparation of all production reports for department on daily, weekly, monthly and quarterly basis.
  • Creation of Standard Work Instructions and Visual Factory.
  • Active participation in daily and weekly production and management meetings.
  • Manage technical and non-technical issues.
  • Other duties as required by Management.

Qualifications:
  • BS/BA Degree or Equivalent Experience
  • ISO/TS 16949 Implementation Experience
  • High Volume Metal Stamping Experience
  • Lean Manufacturing/JIT Environment Experience
  • Automotive Industry Experience Preferred
  • Project Management experience
  • 3-5 Years of Management Experience

Environmental & Physical Demands:
The environmental conditions and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the essential duties of this job the employee is regularly exposed to moving mechanical parts, sharp objects and constant loud noise. The employee is regularly required to: use their hands to touch and handle objects; hear; see, including close vision; stand for long hours; stoop; kneel; sit; climb; balance; and occasionally lift up to 30 pounds.
About JSC:
Jefferson Southern Corporation, or JSC, is a Tier One automotive supplier. This means that we produce and sell parts that are ready to be installed in automobiles. Our parts are stamped out of steel and then welded. We produce several parts that are part of the "white body" or interior shell of the car. These parts are not very visible after the vehicle is completed, but they are vital to the strength, safety and performance of the car.
Jefferson Southern Corporation offers our employees a variety of benefit programs to meet their needs. Jefferson Southern Corporation provides Medical, Dental, Vision, Basic Life Insurance and AD&D, Short Term Disability, Long Term Disability, Telemedicine coverage, and 401K for all employees and some benefits are at no cost.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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