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Resolution Manager Jobs in Rome, GA (NOW HIRING)

Sonic Drive-In

General Manager

La Fayette, GA · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Jefferson Southern

Stamping Manager

Rockmart, GA · On-site

Manage all S-Q-C-D-M activities, improving and stabilizing key areas. * Report monthly and annually ... resolution. * Exercise proactive best supervisory practices in hiring, training, discipline ...

Walgreens

Pharmacy Manager

Cedartown, GA

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

Walgreens

Pharmacy Manager

Cedartown, GA · On-site

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

MRCO - Taco Bell

Shift Manager

Summerville, GA

$13.50 - $17.25/hr

Handles conflicts constructively and works with RGM to achieve resolution. Act Like an Owner * Assists in Profit and Loss management by following cash control/security procedures, maintaining ...

Planet Fitness

Assistant Manager

Rome, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Planet Fitness

Assistant Manager

Dalton, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Planet Fitness

Assistant Manager

Cedartown, GA · On-site

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...

Wingstop

Assistant Manager

Dallas, GA · On-site

$15 - $17/hr

Internal career growth opportunities We are looking for excellent assistant manager candidates to ... a resolution. * * Help fill in a position while daily/ weekly cleaning schedules are met so the ...

Qcells

Logistics Assistant Manager

White, GA · Hybrid

Logistics Assistant Manager Department: SCM Location: White, GA & Adairsville, GA (On-site ... Report warehouse incidents and operational concerns to leadership in a timely manner for resolution

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Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Rome, GA? For Resolution Manager jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Rome, GA look for? The top searched job categories for Resolution Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Resolution Manager jobs? Cities near Rome, GA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rome, GA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
General Manager

General Manager

Sonic Drive-In

La Fayette, GA • On-site

Full-time

Posted 16 days ago

Sonic Drive-In rating

4.6

Company rating: 4.6 out of 10

Based on 1,616 frontline employees who took The Breakroom Quiz

85th of 104 rated fast food restaurants

Job description

Description:
It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform.
As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.
Essential General Manager restaurant job duties are listed below:
• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan
Requirements:
Additional General Manager Requirements:
• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Additional Info:
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!!
All that's missing is you, so APPLY TODAY!
SONIC and its independent franchise owners are Equal Opportunity Employers.

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