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Resolution Manager Jobs in Rome, GA (NOW HIRING)

Wendy's

Shift Manager

Cedartown, GA · On-site

$13.75 - $17.50/hr

... ensure resolution of VOC issues as needed * Onboard new hires in Workday What you can expect We ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...

Wendy's

Shift Manager

Cedartown, GA · On-site

$13.75 - $17.50/hr

... resolution of VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...

Sonic Drive-In

General Manager

La Fayette, GA · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

Walgreens

Pharmacy Manager

Cedartown, GA

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

Walgreens

Pharmacy Manager

Cedartown, GA

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

Walgreens

Pharmacy Manager

Cedartown, GA · On-site

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

Walgreens

Pharmacy Manager

Cedartown, GA · On-site

$59.75 - $70.25/hr

Partners with centralized support for patient registration, exception resolution, and assists with ... Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs ...

Wingstop

General Manager

Dalton, GA

Strong interpersonal skills and conflict resolution skills * Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged * Passionate about ...

Toyo Tire Corporation

Accounting Manager

White, GA · On-site

... resolution • Oversee accounting policies and procedures to ensure timely and complete policy documentation Accounts Payable: • Manages and supports the Accounts Payable Supervisor in the day-to ...

Toyo Tires North America

Accounting Manager

White, GA · On-site

... resolution • Oversee accounting policies and procedures to ensure timely and complete policy documentation Accounts Payable: • Manages and supports the Accounts Payable Supervisor in the day-to ...

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Resolution Manager information

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Rome, GA look for? The top searched job categories for Resolution Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Resolution Manager jobs? Cities near Rome, GA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rome, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Shift Manager

Shift Manager

Wendy's

Cedartown, GA • On-site

$13.75 - $17.50/hr

Full-time

Medical, Vision, Retirement

Posted 16 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,277 frontline employees who took The Breakroom Quiz

77th of 103 rated fast food restaurants

Job description

Why Wendy's
Position Overview
The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
Key Responsibilities
  • Train, monitor, and reinforce food safety procedures to crew members
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
  • Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
  • Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
  • Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
  • Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Follow up and ensure resolution of VOC issues as needed
  • Onboard new hires in Workday

What you can expect
We also offer 401k (with company match), medical and vision insurance, and other great perks for those who qualify based on hours worked!
What we expect from you
Qualifications
  • High School Diploma, GED or equivalent preferred
  • Must be at least 18 years of age
  • 6 months or more of restaurant, retail, customer service focused, or equivalent experience
  • Available for full time and close/ shifts
  • Certification for Open/Close Shift Manager
  • Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
  • Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
  • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
  • Must have or be willing to obtain ServSafe certification by end of training

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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