General Manager
Rome, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Rome, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Adairsville, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
Quick apply
General Manager
Adairsville, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
General Manager
Adairsville, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Adairsville, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Calhoun, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
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General Manager
Calhoun, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
General Manager
Rome, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Rome, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Rome, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
Quick apply
General Manager
Rome, GA · On-site
... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...
General Manager
Calhoun, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
General Manager
Calhoun, GA · On-site
... resolution skills. • High sense of urgency. • Self-motivated. • Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? • Competitive Salary and aggressive ...
Manager of Technical Services
Rockmart, GA · On-site
$103K - $103K/yr
Primary point for customer complaints and complaint resolution * Lead corrective action and ... Manage risk by identifying potential quality or safety issues and implementing corrective actions.
Manager of Technical Services
Rockmart, GA · On-site
$103K - $103K/yr
Primary point for customer complaints and complaint resolution * Lead corrective action and ... Manage risk by identifying potential quality or safety issues and implementing corrective actions.
Shift Manager
Cedartown, GA · On-site
$13.75 - $17.50/hr
... resolution of VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...
Shift Manager
Cedartown, GA · On-site
$13.75 - $17.50/hr
... resolution of VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...
Shift Manager
Cedartown, GA · On-site
$13.75 - $17.50/hr
... ensure resolution of VOC issues as needed * Onboard new hires in Workday What you can expect We ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...
Shift Manager
Cedartown, GA · On-site
$13.75 - $17.50/hr
... ensure resolution of VOC issues as needed * Onboard new hires in Workday What you can expect We ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...
General Manager
La Fayette, GA · On-site
As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...
General Manager
La Fayette, GA · On-site
As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...
Restaurant General Manager - 8876 Dallas/Acworth Hwy, Ste 106
Dallas, GA · On-site
$48K - $66K/yr
Ensure communication channels and problem resolution is available on all shifts. Develop a strong management team to provide all shift access and problem resolution. Escalates applicable matters to ...
Restaurant General Manager - 8876 Dallas/Acworth Hwy, Ste 106
Dallas, GA · On-site
$48K - $66K/yr
Ensure communication channels and problem resolution is available on all shifts. Develop a strong management team to provide all shift access and problem resolution. Escalates applicable matters to ...
Account Manager - State Farm Agent Team Member
Rome, GA · On-site
$70K - $104K/yr
As Account Manager - State Farm Agent Team Member for Matt Medley - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Account Manager - State Farm Agent Team Member
Rome, GA · On-site
$70K - $104K/yr
As Account Manager - State Farm Agent Team Member for Matt Medley - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Account Manager - State Farm Agent Team Member
Rockmart, GA · On-site
$17/hr
As Account Manager - State Farm Agent Team Member for Mary Miller - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Account Manager - State Farm Agent Team Member
Rockmart, GA · On-site
$17/hr
As Account Manager - State Farm Agent Team Member for Mary Miller - State Farm Agent, you are vital ... Oversee the resolution of complex customer issues. * Use your knowledge of our insurance products ...
Assistant Manager
Cedartown, GA · On-site
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...
Quick apply
Assistant Manager
Cedartown, GA · On-site
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...
Case Manager
La Fayette, GA · On-site
$31 - $45/hr
Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or ...
Case Manager
La Fayette, GA · On-site
$31 - $45/hr
Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or ...
Case Manager
Chickamauga, GA · On-site
$31 - $45/hr
Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or ...
Case Manager
Chickamauga, GA · On-site
$31 - $45/hr
Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or ...
Accounting Manager
White, GA · On-site
... resolution • Oversee accounting policies and procedures to ensure timely and complete policy documentation Accounts Payable: • Manages and supports the Accounts Payable Supervisor in the day-to ...
Accounting Manager
White, GA · On-site
... resolution • Oversee accounting policies and procedures to ensure timely and complete policy documentation Accounts Payable: • Manages and supports the Accounts Payable Supervisor in the day-to ...
Shift Manager
Summerville, GA · On-site
$13.50 - $17.25/hr
Handles conflicts constructively and works with RGM to achieve resolution. Act Like an Owner * Assists in Profit and Loss management by following cash control/security procedures, maintaining ...
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Shift Manager
Summerville, GA · On-site
$13.50 - $17.25/hr
Handles conflicts constructively and works with RGM to achieve resolution. Act Like an Owner * Assists in Profit and Loss management by following cash control/security procedures, maintaining ...
Assistant Manager
Rome, GA · On-site
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...
Assistant Manager
Rome, GA · On-site
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym ... Strong problem resolution skills. * Current CPR Certification required. * High school diploma/GED ...
Resolution Manager information
What are the key skills and qualifications needed to thrive as a resolution manager?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
How does a resolution manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What does a senior resolution manager do?
A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.
What job categories do people searching Resolution Manager jobs in Rome, GA look for?
The top searched job categories for Resolution Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Resolution Manager jobs?
Cities near Rome, GA with the most Resolution Manager job openings:
General Manager
Rome, GA • On-site
Hardee's •
Food Services and Drinking Places • 10K+ employees10,000+ employees
Part-time
Medical, Dental, Vision, Life, PTO
Re-posted 7 days ago
Hardee's rating
4.6
Based on 498 frontline employees who took The Breakroom Quiz
88th of 108 rated fast food restaurants
Job description
SUMMARY OF POSITION: The General Manager is accountable for the management and operations of the restaurant, ensuring that team members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description. The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant consistent with and supportive of the business plan set forth for their restaurant, while displaying the Capstone Restaurant Group values: People, Hospitality and Integrity.
ESSENTIAL DUTIES:
• Recruit and hire staff, as well as to maintain a bench for future growth.
• Ensure all marketing plans are executed, including proper installation of POP and menu board elements.
• Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.
• Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
• Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.
• Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
• Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
• Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.
• Review preliminary P/L's and forward all questions to your District Manager.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
REQUIREMENTS:
• Stand for long periods of time.
• Work around high temperatures.
• Work around others in close quarters.
• Able to lift 50 pounds comfortably.
• Work with various cleaning products.
• Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.
EXPERIENCE:
• 3-5 years management experience in a quick service dining concept.
• Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.
KNOWLEDGE, SKILLS AND ABILITY:
• Valid driver's license
• Excellent communication, interpersonal and leadership skills.
• Ability to operate and use all equipment necessary to run the restaurant.
• Ability to effectively make decisions under pressure, while.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Strong conflict resolution skills.
• High sense of urgency.
• Self-motivated.
• Excellent organizational, planning and time management skills.
WHAT MORE COULD YOU ASK FOR?
• Competitive Salary and aggressive bonus plan.
• Opportunity for advancement
• Health, Dental, Life, Short- and Long-term Disability and Vision Insurance
• Team Member Meal Discounts
• Paid Vacation
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer.I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer.
ESSENTIAL DUTIES:
• Recruit and hire staff, as well as to maintain a bench for future growth.
• Ensure all marketing plans are executed, including proper installation of POP and menu board elements.
• Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.
• Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
• Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.
• Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
• Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
• Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.
• Review preliminary P/L's and forward all questions to your District Manager.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
REQUIREMENTS:
• Stand for long periods of time.
• Work around high temperatures.
• Work around others in close quarters.
• Able to lift 50 pounds comfortably.
• Work with various cleaning products.
• Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.
EXPERIENCE:
• 3-5 years management experience in a quick service dining concept.
• Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.
KNOWLEDGE, SKILLS AND ABILITY:
• Valid driver's license
• Excellent communication, interpersonal and leadership skills.
• Ability to operate and use all equipment necessary to run the restaurant.
• Ability to effectively make decisions under pressure, while.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Strong conflict resolution skills.
• High sense of urgency.
• Self-motivated.
• Excellent organizational, planning and time management skills.
WHAT MORE COULD YOU ASK FOR?
• Competitive Salary and aggressive bonus plan.
• Opportunity for advancement
• Health, Dental, Life, Short- and Long-term Disability and Vision Insurance
• Team Member Meal Discounts
• Paid Vacation
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer.I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer.
About Hardee's
Sourced by ZipRecruiter
For over 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 13 countries, we are committed to the best tasting food to better serve our guests From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders. Hardee's has been known for more than 40 years for our Made From Scratch™ Biscuits. Our designated Biscuit Makers rise before the sun, and start their mornings at 4 a.m., hand-making each batch of biscuits from scratch every 15 minutes for biscuit clouds of flaky, buttery goodness.
Industry
Food services and drinking places and traveler accommodation
Company size
10,000+ Employees
Headquarters location
Saint Louis, MO, US