Resolution Manager Jobs in Rome, GA (NOW HIRING)

Job Overview

The Process Improvement Manager - Project Warehouse is responsible for improving material flow reliability, operational performance, and cross-functional collaboration across Supply Chain, Warehouse Operations, and Project Teams throughout North America. This role ensures materials are delivered accurately, on time, and in line with project requirements to support successful project execution. The successful candidate will lead continuous improvement initiatives focused on material issue resolution, process adherence, operational reporting, and accountability. Acting as a key liaison between Supply Chain, Project Logistics, Warehouse Operations, and Project Managers, the role supports proactive communication, risk identification, and issue resolution. Responsibilities include monitoring KPIs and SLAs, analyzing operational performance, identifying root causes, and implementing corrective actions to improve efficiency and consistency. The role also supports change management initiatives, reinforces standard operating procedures, and drives collaboration across teams to improve material readiness and overall project delivery performance.

Key Responsibilities

• Material Issue Management & Feedback Loops

Optimize and reinforce a standardized process for project sites to report material issues (quantity, quality, timing, damage, etc.).
Provide support to ensure resolution of issues reported on site in collaboration with the Supply Chain Coordinator, Project Site Team, and Supply Chain Quality function to ensure ownership is clear and appropriate parties are engaged.
Establish and maintain a closedloop feedback mechanism between project sites and the teams responsible for resolution (Supply Chain Coordinator, Physical Distribution, Site Logistics, and Project Management).
Identify recurring issues or process breakdowns and implement solutions to mitigate systemic risks with datadriven insights.
Support change management efforts by reinforcing agreedupon processes and helping teams align on expectations.

• Material Tracking, Audits & Performance Management

Establish and monitor adherence to KPIs and Service Level Agreements (SLAs) related to material accuracy, timeliness, and issue resolution.
Maintain clear documentation of audit findings, trends, and performance gaps.
Partner with crossfunctional stakeholders to address performance shortfalls and reinforce accountability when SLAs are not met.
Support continuous improvement by identifying root causes and proposing corrective actions.

• CrossFunctional Liaison & Project Support

Act as the daytoday liaison between Supply Chain, Project Logistics teams, Project Managers, and Warehouse Operations for assigned projects.
Facilitate clear, consistent communication regarding material status, risks, constraints, and issue resolution progress.
Support Project Managers by proactively flagging risks to material availability, delivery timing, or process nonadherence.
Help ensure project teams understand and follow defined material workflows and escalation paths.

• Process Adherence & Change Management Support

Reinforce standard operating procedures related to material flow, issue reporting, and resolution across all stakeholder groups.
Support rollout of new or updated processes through training, documentation, and ontheground reinforcement.
Provide feedback to process owners on where processes are breaking down or require refinement based on execution realities.
Support consistency across supply chain, project, and site teams, reduce recurring material delays, and improve overall confidence in material readiness for projects.

• Reporting & Leadership Alignment

Own overall material flow status reporting for assigned projects, consolidating inputs from Supply Chain, Project Logistics, Warehouse Operations, and Project Teams into a clear, consistent view.
Lead a weekly cross-functional leadership discussion to centralize updates on key material flow workstreams within Supply Chain / NADC
Review progress, risks, and upcoming constraints
Clearly identify issues and blockers requiring escalation

• Continuous Improvement & Cross-Functional Action Leadership

Continuously identify opportunities to improve material flow reliability, issue resolution effectiveness, and cross-functional ways of working.
Proactively bring the right people together across Supply Chain, Project Logistics, Warehouse Operations, and Project Teams to align on problems, clarify ownership, and drive action.
Facilitate focused working sessions to move issues from discussion to execution, ensuring actions are clearly defined, assigned, and followed through.
Use data, audits, and operational insight to prioritize improvement opportunities and drive measurable results.

Qualifications

Required:

• Minimum 3-5 years of experience in supply chain, warehouse operations, or project delivery environments.
• Proven ability to analyze data, identify improvement opportunities, and implement solutions.
• Strong stakeholder management and cross-functional communication skills.
• Ability to travel up to 30% within North America.
• Based in Marietta/White, GA.
• Office Monday to Friday

Preferred:

• Prior experience in the material handling systems industry or similar project-based environment.
• Knowledge of project execution cycles, including construction or engineering material flows.
• Proficiency with ERP/WMS systems, reporting tools, and data visualization (e.g., Power BI, Tableau).
• Experience working in international or matrixed organizations.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills, with the ability to convert data into actionable insights.
• Excellent written and verbal communication, able to simplify complex issues for diverse audiences.
• Entrepreneurial mindset with a strong sense of ownership, initiative, and accountability.
• Ability to influence across functions without direct authority.
• Highly organized, with strong prioritization and time management skills.