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Resolution Manager Jobs in Rome, GA (NOW HIRING)

Mannington Mills

Cust Svc Rep III

Calhoun, GA · On-site

Problem Resolution : Manage customer complaints, quality issues, and claims effectively, often coordinating with other departments to find local or internal solutions. * Additional Responsibilities

Mannington Mills, Inc.

Cust Svc Rep III

Calhoun, GA · On-site

Problem Resolution : Manage customer complaints, quality issues, and claims effectively, often coordinating with other departments to find local or internal solutions. * Additional Responsibilities

Mannington Mills, Inc.

Cust Svc Rep III

Calhoun, GA

Problem Resolution : Manage customer complaints, quality issues, and claims effectively, often coordinating with other departments to find local or internal solutions. * Additional Responsibilities

Sonic Drive-In

Assistant Manager

Adairsville, GA · On-site

Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching ...

Soar Restaurants

Assistant Manager

Adairsville, GA

Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching ...

Sonic

Assistant Manager

Adairsville, GA · On-site

Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching ...

Just Jump Bristol LLC

Park Manager

Dalton, GA · On-site

... resolution that is best for all. * Ensure all daily, weekly, monthly and annual maintenance is ... Manage cash in a secure, thorough and accurate manner. * Track and manage inventory. Qualifications ...

Taco Bell

General Manager

Adairsville, GA · On-site

$48K - $50K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

Shift Manager

Dallas, GA

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

General Manager

Adairsville, GA

$48K - $50K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

La Fayette, GA

$45K - $49K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

Shift Manager

Rome, GA

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Rome, GA

$14 - $22/hr

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Rome, GA look for?

The top searched job categories for Resolution Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Resolution Manager jobs?

Cities near Rome, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rome, GA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Floating Store Manager

The Pittsburgh Paints Co

Rome, GA

Full-time

Re-posted 8 days ago

Job description

The Opportunity

The Floating Store Manager is a key leader within the US Commercial team responsible for driving store performance, developing a high-performing team, and delivering exceptional customer experience. This role leads daily store operations with a strong focus on sales growth, profitability, operational excellence, and team development.

The Floating Store Manager empowers their team to achieve outstanding results by building strong customer relationships, improving sales performance, and ensuring the store operates efficiently and effectively.

You will work across multiple stores within the Georgia territory such as Dalton, Calhoun, and Rome.

Key Responsibilities

  • Lead daily store operations to achieve sales, profitability, customer service, and operational goals
  • Recruit, train, coach, and develop store team members to build a high-performing team and support career growth
  • Schedule employees, manage labor costs, and ensure appropriate staffing levels
  • Coach associates on selling techniques, product knowledge, and upselling strategies to drive premium product adoption
  • Partner with Sales Representatives and leadership to grow business through customer outreach, sales calls, and prospect development
  • Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution
  • Manage inventory levels, product availability, ordering, and inventory accuracy
  • Maintain merchandising standards, product presentation, and store organization
  • Oversee cash handling, POS processes, and daily financial reporting
  • Ensure compliance with company policies, safety standards, and operational procedures
  • Analyze sales performance, financial results, and store scorecards to make informed business decisions
  • Develop and execute local sales and marketing initiatives aligned with company strategies
  • Collaborate with regional and operational leaders to achieve business objectives

Qualifications

  • 1–3 years of retail store experience required
  • High school diploma or equivalent required
  • Previous retail management or outside sales experience preferred
  • Strong leadership, coaching, and customer service skills
  • Ability to analyze financial data and make business decisions
  • Paint, coatings, or related product knowledge preferred
  • Ability to work flexible hours and shifts (minimum 45 hours per week)
  • Valid driver’s license required
  • Ability to lift up to 80 pounds occasionally and 40–60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
  • Proficiency with Microsoft Office Suite and internet-based applications

Success Factors

The ideal candidate demonstrates:

  • Strong understanding of customer needs and market opportunities
  • Proven ability to drive sales results and achieve business goals
  • Ability to motivate, coach, and develop a team
  • Strong operational and financial acumen
  • Positive, energetic, and adaptable approach in a fast-paced environment
  • Ability to build trust, promote teamwork, and drive continuous improvement

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas). 

The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.