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Resolution Manager Jobs in Rome, GA (NOW HIRING)

Taco Bell

Shift Manager

Rome, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Calhoun, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Dallas, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Cartersville, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Calhoun, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Cartersville, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Cartersville, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

General Manager

La Fayette, GA · On-site

$45K - $49K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

Shift Manager

Rome, GA · On-site

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Taco Bell

Shift Manager

Cartersville, GA

$14 - $22/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Jefferson Southern

Stamping Manager

Rockmart, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage all S-Q-C-D-M activities, improving and stabilizing key areas. * Report monthly and annually ... resolution. * Exercise proactive best supervisory practices in hiring, training, discipline ...

Hardee's - Rome, GA

General Manager

Rome, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...

Hardee's - Adairsville, GA

General Manager

Adairsville, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...

Hardee's - Rome, GA

General Manager

Rome, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...

Hardee's - Calhoun, GA

General Manager

Calhoun, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... resolution skills. · High sense of urgency. · Self-motivated. · Excellent organizational, planning and time management skills. WHAT MORE COULD YOU ASK FOR? · Competitive Salary and aggressive ...

Tip top, Inc.

Manager of Technical Services

Rockmart, GA · On-site

$103K - $103K/yr

Primary point for customer complaints and complaint resolution * Lead corrective action and ... Manage risk by identifying potential quality or safety issues and implementing corrective actions.

Wendy's

Shift Manager

Cedartown, GA · On-site

$13.75 - $17.50/hr

  • Medical

  • Vision

  • Retirement

... resolution of VOC issues as needed * Onboard new hires in Workday What you can expectWe also offer ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...

Wendy's

Shift Manager

Cedartown, GA · On-site

$13.75 - $17.50/hr

  • Medical

  • Vision

  • Retirement

... ensure resolution of VOC issues as needed * Onboard new hires in Workday What you can expect We ... Certification for Open/Close Shift Manager * Ability to multi-task while maintaining composure and ...

Sonic Drive-In

General Manager

La Fayette, GA · On-site

As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a ... conflict-resolution skills • Willingness to abide by the appearance, uniform and hygiene ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Rome, GA look for?

The top searched job categories for Resolution Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Resolution Manager jobs?

Cities near Rome, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rome, GA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Shift Manager

Taco Bell

Rome, GA

$14 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 7 days ago

Taco Bell rating

5.2

Company rating: 5.2 out of 10

Based on 3,007 frontline employees who took The Breakroom Quiz

57th of 106 rated fast food restaurants

Job description

About the Job: 

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.


The Day-to-Day: 

  • Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
  • Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints quickly, maintaining positive customer relations.
  • Provide regular feedback to the GM on Team Member performance.
  • Offer ongoing constructive and positive feedback to Team Members.
  • Actively participate in training Team Members.
  • Handle conflicts constructively and work with the GM to achieve resolution.
  • Assist the GM in screening Team Member candidates.
  • Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
  • Assist the GM with facility maintenance and ensure health and safety standards are always followed.


Is this you? 

  • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
  • Adheres to cash, security, inventory, and labor policies
  • Must be at least 18 years of age 
  • Accessibility to dependable and reliable transportation 
  • Excellent communication skills, management/leadership and organizational skills. 
  • Physical dexterity required (the ability to move up to 45 lbs. from one area to another). 
  • Attendance and Punctuality a must 
  • Operating of cash register as needed and making change for other cashiers. 
  • Basic Math skills 
  • Maintains customer satisfaction and adheres to health and safety standards
  • Promotes and champions Taco Bell’s culture and values
  • Provides constructive feedback to Team Members
  • Executes shift duties accurately and efficiently
  • Promotes equity, inclusion, and belonging
  • Ensures teammates and customers enjoy a positive experience


Work-Hard, Play-Hard: 

  • Competitive pay
  • Free bachelor's degree and scholarship programs
  • Free meals
  • Flexible schedules! Day, evening, and late night
  • Vacation pay and additional Paid Time Off
  • Medical benefits
  • 401k retirement plan with 6% match
  • Health and wellness programs
  • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
  • Más earth! Commitment to a sustainable future


This offer is contingent upon a satisfactory background check and proof of your work eligibility.

The range for this role is $14-$22/hour. This is a nationwide range and is solely dependent on the geographical location where the restaurant is located.

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