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Resolution Manager Jobs in Pompano Beach, FL (NOW HIRING)

5th HQ

Bilingual Front Desk

Pembroke Pines, FL · On-site

$16 - $17/hr

Conflict Resolution: Manage scheduling conflicts or issues with diplomacy and efficiency, ensuring minimal disruption to patient care. Skills and Qualifications: * Bilingual Proficiency: Fluent in ...

L7 Solutions

Account Manager

Fort Lauderdale, FL · On-site

$50K - $60K/yr

... and timely resolution of issues. * Serve as a trusted advisor to clients, understanding their ... Project Management experience. * Leadership qualities such as integrity, resilience, and the ...

L7 Solutions

Account Manager

Fort Lauderdale, FL · On-site

$50K - $60K/yr

... and timely resolution of issues. * Serve as a trusted advisor to clients, understanding their ... Project Management experience. * Leadership qualities such as integrity, resilience, and the ...

Anthony's Coal Fired Pizza

General Manager

Miami Lakes, FL · On-site

$70K - $75K/yr

As a General Manager, you will play a critical leadership role in creating an environment where ... Respond to customer complaints rapidly; ensuring a positive resolution * Ensure all guests feel ...

NRG MGMT LLC

Collections Manager

Lake Worth, FL · On-site

Collections Manager - Remedial Pro LLC -One Site Location: Boca Raton, FL Remedial Pro is seeking ... Ensure timely resolution of: * Denials * Underpayments * No-response claims * Appeals

Aprio

Senior Manager, Technology CAAS

Fort Lauderdale, FL · On-site

$104K - $142K/yr

Leads issue resolution across accounting operations, ensuring timely escalation and resolution of complex matters Internal Controls & Risk Management * Designs, implements, and maintains internal ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Pompano Beach, FL

Resolution Manager information

See Pompano Beach, FL salary details

$22.3K

$61.5K

$117.6K

How much do resolution manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for resolution manager in Pompano Beach, FL is $61,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,383.00 and $74,766.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Pompano Beach, FL?

For Resolution Manager jobs in Pompano Beach, FL, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Pompano Beach, FL look for?

The top searched job categories for Resolution Manager jobs in Pompano Beach, FL are:

What cities near Pompano Beach, FL are hiring for Resolution Manager jobs?

Cities near Pompano Beach, FL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Pompano Beach, FL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $61,544 per year, or $29.6 per hour.

Bilingual Front Desk

5th HQ

Pembroke Pines, FL • On-site

$16 - $17/hr

Full-time

Re-posted 29 days ago

Job description

Job Description: As a Bilingual Admin Assistant/office support, you will be responsible for coordinating patient appointments, managing the office schedule, and ensuring clear communication between patients and healthcare providers in both English and Spanish. Your role is vital in providing a seamless patient experience, maintaining efficient office operations, and supporting the overall functioning of the healthcare team.

Key Responsibilities:

  • Appointment Scheduling: Schedule patient appointments, procedures, and follow-up visits, ensuring that the medical office's calendar is efficiently managed.
  • Patient Communication: Communicate with patients in both English and Spanish to confirm appointments, provide instructions, and answer any questions related to their visits or medical care.
  • Coordination with Providers: Work closely with doctors, nurses, and other healthcare professionals to coordinate schedules, reschedule appointments as needed, and ensure that all parties are informed of any changes.
  • Patient Records Management: Maintain accurate and up-to-date patient records, including appointment details, contact information, and any special instructions or needs.
  • Reminder Calls: Make reminder calls to patients in both English and Spanish to confirm upcoming appointments and ensure they have all necessary information.
  • Handling Inquiries: Address patient inquiries over the phone or in person, providing assistance in both languages to ensure a clear understanding of office policies, procedures, and patient care instructions.
  • Office Support: Provide general administrative support to the medical office, including filing, data entry, and assisting with front desk duties as needed.
  • Conflict Resolution: Manage scheduling conflicts or issues with diplomacy and efficiency, ensuring minimal disruption to patient care.

Skills and Qualifications:

  • Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
  • Medical Office Experience: Prior experience in a medical office or healthcare setting, with knowledge of medical terminology and procedures.
  • Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage a busy schedule and prioritize tasks effectively.
  • Customer Service: A patient-centered approach with a focus on providing excellent customer service and ensuring a positive experience for all patients.
  • Tech-Savvy: Proficient in using scheduling software, electronic health records (EHR) systems, and standard office applications such as Microsoft Office Suite.
  • Attention to Detail: Accurate and detail-oriented, with the ability to handle sensitive information confidentially and ensure precise record-keeping.
  • Problem-Solving: Ability to anticipate scheduling issues and resolve them efficiently, maintaining a smooth workflow in the office.
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About 5th HQ

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We are a boutique Staffing & Recruiting agency that provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services.

Industry

Recruiting and staffing services

Headquarters location

Plantation, FL, US

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