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Resolution Manager Jobs in Atlanta, GA (NOW HIRING)

TriNet

Resolution Services Consultant

Dunwoody, GA · On-site

You will work closely with the Resolution Services management team to plan and oversee various tasks and deliverables required to meet committed timelines. Working on less complex escalations, and ...

TriNet

Resolution Services Consultant

Dunwoody, GA · On-site

You will work closely with the Resolution Services management team to plan and oversee various tasks and deliverables required to meet committed timelines. Working on less complex escalations, and ...

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All JobsResolution Manager JobsResolution Manager Jobs in Atlanta, GA

Resolution Manager information

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Atlanta, GA? For Resolution Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Atlanta, GA look for? The top searched job categories for Resolution Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Resolution Manager jobs? Cities near Atlanta, GA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution.
Account Resolution Coordinator-Hospital Billing

Account Resolution Coordinator-Hospital Billing

Children's Healthcare of Atlanta

Atlanta, GA • On-site

$14.25 - $19.50/hr

Full-time

Posted 10 days ago

Children's Healthcare Of Atlanta rating

7.3

Company rating: 7.3 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

295th of 870 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Shift Start Time
Shift End Time
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Meets all department collection and follow-up performance expectations. Completes assigned work in a timely fashion and reports any issues or obstacles to lead collector or patient accounts supervisor to ensure swift resolution. Identifies payor trends proactively in relation to zero payment, payment variance, billing, and denials. Works closely with other collectors and lead collectors in completing claims billing and follow-up collection activities. Completes projects as requested by patient accounts manager or patient accounts supervisor. Adheres to company and department attendance, basic work requirements, and other policies and procedures.
Experience
  • 1 year of experience in insurance billing or collections, with a general knowledge of hospital business office functions

Preferred Qualifications
  • Some college
  • 2 years of experience in insurance billing and/or collections, with a general knowledge of hospital business office functions
  • Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., Epic Resolute, Dentrix Dental, Clearinghouse, or comparable system

Education
  • High school diploma or equivalent

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Knowledge of third-party requirements and policies, including Medicaid, Managed Care, Blue Cross Blue Shield, care management organizations, health maintenance organizations, preferred provider organizations, commercial payors, and self-pay
  • Must have excellent telephone communication and customer service skills
  • Excellent written and verbal communications skills
  • Familiar with medical terminology, including diagnosis and procedure codes
  • Must be able to meet department/individual goals
  • Must be able to type 45 words per minute
  • Must be able to operate personal computer-based systems, including working knowledge of word processing, spreadsheet, and billing software

Job Responsibilities
  • Performs daily billing of claims to third-party insurance following the guidelines of the UB04 and HCFA 1500 manual.
  • Ensures that special billing needs by payor are performed to prevent denial of claims and delay in payment.
  • Prepares and submits all final bill claims, secondary claims, rebills, and late charges on a daily basis, maintaining a current status.
  • Performs routine follow-up on unpaid insurance claims, taking appropriate action to resolve problems causing delay in reimbursement.
  • Documents all telephone and correspondent communications with third-party payors and guarantors thoroughly via online activity codes.
  • Prioritizes and works proactively on accounts in assigned work queue to ensure all accounts are submitted in a timely manner.
  • Complies with department workflows and routines.
  • Contacts guarantors and other insured parties when additional information is needed and takes appropriate action to resolve any delay in reimbursement.
  • Works correspondence daily, including adding Medicaid eligibility to self-pay and commercial accounts.
  • Works returned mail on high-dollar accounts and correspondences from third-party payors.
  • Takes appropriate action to resolve all insurance, bad debt, and/or self-pay unpaid balances.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Patient Financial Services

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