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Resolution Manager Jobs in Atlanta, GA (NOW HIRING)

Synovus

Resolution Planning Analyst

Atlanta, GA · On-site

Conducts ad hoc financial analyses to aid senior management in the decision making process impacting both the short and long term financial stability of the firm. * Participates in the development ...

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA · On-site

Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination. * Prepare and submit Final Offers through the CMS ...

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA · On-site

Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination. * Prepare and submit Final Offers through the CMS ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Position Summary The Senior Manager of Customer Support (Helpdesk) is responsible for leading and ... Resolution Time * SLA Compliance * Serve as the point of contact for high-priority customer ...

Avcend

Coffee Equipment Service Coordinator

Atlanta, GA · On-site

$30 - $35/hr

... resolution - Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers - Support master data updates from our equipment fleet and customer base

Equifax, Inc.

Senior Business Services Agent

Atlanta, GA · On-site

$18.50 - $25.50/hr

Answer customer calls and emails providing prompt issue resolution * Manage outbound calls to gain information and/or follow up to resolve customer issues * Contribute to positive metrics: First ...

AT&T

Sales Manager 1-Territory

Atlanta, GA · On-site

$85K - $128K/yr

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Atlanta, GA?

The most popular types of Resolution jobs in Atlanta, GA are:

What are popular job titles related to Resolution Manager jobs in Atlanta, GA?

For Resolution Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Atlanta, GA look for?

The top searched job categories for Resolution Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Resolution Manager jobs?

Cities near Atlanta, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution.

Resolution Planning Analyst

Synovus

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Key responsibilities

  • Conducts financial analyses and produces forecasts related to the bank's financial performance.

  • Participates in developing analyses to forecast the cost effectiveness of new products and policy changes.

  • Generates financial reports, analyzes trends, and provides findings to management.

Synovus rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

13th of 174 rated banks

Job description

Job Summary:
Conducts financial analysis of the enterprise's financial performance and produces balance sheet and income forecasting information in support of an effective accounting/finance function. Produces financial reports in one or more area of the bank. May analyze trends and make recommendations.
Job Duties and Responsibilities:
  • Conducts ad hoc financial analyses to aid senior management in the decision making process impacting both the short and long term financial stability of the firm.
  • Participates in the development and formulation of analyses that forecast the cost effectiveness of new products and policy changes that affect the financial condition of the Bank.
  • Generates forecasts and analyzes trends in sales, finance or other related areas of interest. Researches and analyzes rates of return, depreciation, investments and other financial indicators and provides findings to management.
  • Participates in performing specialized financial or planning functions such as reporting, budgeting and analysis. Prepares, maintains, analyzes and reports on organizational, business unit or departmental budgets as requested.
  • Conducts analyses and determines various input assumptions for financial forecasts, including loan and deposit portfolio analytics, non-interest income, and non-interest expense.
  • Works with business units to create financial models designed to continue the firm's transformation to an assumption based budgeting/forecasting process. Supports the transition to an assumption based budgeting/forecasting model.
  • May cross train with others within Finance, as appropriate.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
  • Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's Degree in Business Administration, Finance, Accounting, or related field.
Minimum Experience: Two years of financial analysis experience or an equivalent combination of enhanced education and experience.
Required Knowledge, Skills & Abilities:
  • Stand or Walk Regularly
  • Talk and Hear Regularly
  • Climb, Bend, Kneel, Crouch, or Crawl Regularly
  • Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
  • Use of Hands/ability to reach
  • Up to 10 pounds weight lifting/force exertion required
  • Weight/Force exertion required less than 25%
  • Travel required less than 10%.

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