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Resolution Manager Jobs in Atlanta, GA (NOW HIRING)

ApolloMD

Payer Dispute Analyst (57547)

Atlanta, GA

Manage designated aspects of the No Surprises Act IDR and state dispute resolution processes, from case initiation through final payer determination. * Prepare and submit Final Offers through the CMS ...

RELX

Technical Account Manager

Alpharetta, GA

$78K - $130K/yr

Validate defect corrections and confirm resolution with customers * Escalate unresolved issues or confirmed defects to the Support Manager and Product Managers as needed * Collaborate closely with ...

Delta Group

Field Operations Manager

Buford, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. * Manage ...

Delta Group

Field Operations Manager

Buford, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. * Manage ...

Delta Group

Field Operations Manager

Buford, GA · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. * Manage ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Atlanta, GA?

The most popular types of Resolution jobs in Atlanta, GA are:

What are popular job titles related to Resolution Manager jobs in Atlanta, GA?

For Resolution Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Atlanta, GA look for?

The top searched job categories for Resolution Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Resolution Manager jobs?

Cities near Atlanta, GA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution.

Support and Resolution Specialist - Part-Time to Full-Time

Vatic Outsourcing

Atlanta, GA • Hybrid

$20/hr

Part-time

Re-posted 11 days ago

Job description

Position:Support and Resolution Specialist


Organization:Help Desk Support & Resolution


Classification: Non-Exempt


Reports to:Manager- HelpDesk Support and Resolution


Summary:Vatic Outsourcing, agrowing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include - follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium- to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry.


Preferred Skills:


  • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
  • Ability to diagnose, articulate, and provide solutions for client's technical issues
  • General customer service experience


Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.


Work Environment:This position operates in a professional office environment with some remote flexibility.


Position Type: This position will start as part-time working up to 29 hours with the goal to move to full-time once trained in the role for 3-6 months.Must be willing to work varying schedules including some evenings and weekends.


Training would be Monday - Thursday 9:00am - 4:00pm.


Education and Experience:


  • College Degree Preferred


Additional Eligibility Qualifications


  • Work Authorization/Security Clearance (if applicable)
  • Job contingent upon a background check


EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.


Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.


Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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