ZipRecruiter

Log In

1

Resolution Manager Jobs in Indiana (NOW HIRING)

Psalm 51 10 LLC

Branch Manager

Lafayette, IN · On-site

$50K - $60K/yr

Monitor and manage the branch issue resolution system * Monitor digital checklist completion * Monitor hiring platform * Train * Ensure that new team members are trained using our proven process, and ...

Psalm 51 10 LLC

Full Time Branch Manager -

Terre Haute, IN · On-site

$50K - $60K/yr

Monitor and manage the branch issue resolution system * Monitor digital checklist completion * Monitor hiring platform * Train * Ensure that new team members are trained using our proven process, and ...

Spot Inc.

Account Manager

Indianapolis, IN · On-site

$45K/yr

Our Account Managers leverage Spot's services and freight solutions to identify potential new ... Confident decision-making skills, problem-solving ability, and issue resolution skills. Additional ...

PinnaclePartners

Human Resources Manager

Indianapolis, IN · On-site

$80K - $120K/yr

Manage recruiting, onboarding, retention, and workforce planning for hourly, skilled trade, and ... Handle employee relations issues, conflict resolution, investigations, and grievances. Support ...

Utilities One

Field Project Manager

Fort Wayne, IN · On-site

Identify potential field conflicts early and coordinate resolution with engineering and management. Daily Field Coordination & Vendor Oversight * Meet with foremen/vendors daily to review work plans ...

Robert Half

Tax Manager - Public

Indianapolis, IN · On-site

$130K - $145K/yr

Support sales and use tax compliance activities through review, coordination, and issue resolution ... Ability to manage multiple engagements, communicate clearly with clients, and lead team members ...

previous page

Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Indiana

Resolution Manager information

See Indiana salary details

$23K

$63.3K

$120.9K

How much do resolution manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for resolution manager in Indiana is $63,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,434.00 and $76,869.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Indiana?

For Resolution Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Indiana look for?

The top searched job categories for Resolution Manager jobs in Indiana are:

What cities in Indiana are hiring for Resolution Manager jobs?

Cities in Indiana with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,276 per year, or $30.4 per hour.

Branch Manager

Psalm 51 10 LLC

Lafayette, IN • On-site

$50K - $60K/yr

Full-time, Other

Medical, PTO

Re-posted 24 days ago

Key responsibilities

  • Recruit, train, and direct team members including Area Managers, Specialists, Site Supervisors, and Frontline Employees.

  • Schedule jobs, monitor time reports, and ensure branch operations are efficient and profitable.

  • Manage branch operations software, conduct quality inspections, and oversee issue resolution systems.

Job description

Position Title: Branch Manager

Reports To: Director of Operations

Supervises: Area Managers, Coverage and Training Specialists, Site Supervisors and/or Frontline employees

Basic Function: Be a direct extension of the executive leadership/ownership by loving people well, serving clients with excellence, and managing processes, profitability and overall branch success.

Major Responsibilities

  • Team
    • Love People; the number one priority of leaders in our organization.  
    • Recruit, train and direct Area Managers, Coverage and Training Specialists, Site Supervisors and Frontline Employees as needed. 
    • Maintain a well-staffed team by using our proven process and your experience.
    • Conduct employee reviews with direct reports, and others as needed.
    • Maintain composure during times of chaos; be the steady leader that the team needs.
    • Work whatever hours necessary to perform all duties required to make the team and the branch successful.
  • Time
    • Schedule new and existing jobs and assign them to members of the team.
    • Monitor Budget vs Actual time reports to ensure compliance and branch profitability.
    • Use our proven process, best practices and industry standards ensure that all jobs are operating at peak efficiency while maintaining high standards of quality.
    • Respond to and maintain daily and weekly reporting accounting for time, job completion, customer satisfaction, and issue resolution.
    • Attend leadership meetings held weekly accounting for task completion, metrics, goals tracking, and group issue resolution.
  • Tech
    • Manage CleanSmarts time management and branch operations software 
    • Conduct quality inspections
    • Monitor and manage the branch issue resolution system
    • Monitor digital checklist completion
    • Monitor hiring platform
  • Train
    • Ensure that new team members are trained using our proven process, and that they are equipped with all the tools and knowledge necessary to be successful in their role.
    • Coach existing team members and branch leadership in efficiency, cleaning methods, personality conflicts, etc.
    • Be an extension of our ownership team; love people well, give grace, and hold accountability.

DNA of a Branch Manager

  • Loves People
  • Obsessed with victory, and will do whatever it takes to get there
  • Focused on solutions when faced with problems
  • Loves to say “YES” to customer requests whenever possible
  • Has a sense of realistic urgency
  • Does what they say they will do, when they say they’ll do it
  • Confidently leads their team and branch, while always looking for opportunities to learn and develop as an individual and leader

Job Type: Full time

Benefits:

  • Paid time off
  • Health Insurance

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Experience:

  • Janitorial experience: 3 years (Preferred)
  • Customer service: 1 year (Required)
  • Leadership: 3 years (Required)

Work Location: On the road within the geographic footprint of their branch. Some extended travel required for meetings, professional development, and supporting other branches when needed.

Salary: Dependent on experience, ability, and location