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Resolution Manager Jobs in Indiana (NOW HIRING)

Linde

Branch Manager

Terre Haute, IN · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Terre Haute, IN · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Trice Healthcare

Coding Payment Resolution Spec

Elkhart, IN · On-site

$18 - $23.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

The Pittsburgh Paints Co

Store Manager

Hammond, IN

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

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Resolution Manager information

See Indiana salary details

$23K

$63.3K

$120.9K

How much do resolution manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for resolution manager in Indiana is $63,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,434.00 and $76,869.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Indiana?

For Resolution Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Indiana look for?

The top searched job categories for Resolution Manager jobs in Indiana are:

What cities in Indiana are hiring for Resolution Manager jobs?

Cities in Indiana with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,276 per year, or $30.4 per hour.

Consumer Loan Resolution Specialist - Credit Resolution

WesBanco Bank Inc.

New Albany, IN • On-site

Other

Posted 5 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

108th of 175 rated banks

Job description

SUMMARY:

Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections andensurethat the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses indelinquency andmake recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.

Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.

Determinesreason for non-payment.

Completes SkipTrace onaccounts tolocatecustomers for which you have notestablishedphone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.

Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) todeterminethe scope of the customer relationship as well asfacilitatein the collection of the account.

Prepares necessary documentation for modifications,extensions,and file evaluation.

Negotiates paymentarrangementwith borrower(s).

Maintains detailed trackinglogon all accounts as you work through the collection process.

Processes GL and Payment Tickets as applicable when payment is received.

Researchesand resolve billing and/or payment disputes on assigned accounts.

Verifies "Proof of Insurance" for collateralized loans as needed.

Ordersappraisals whenappropriate.

Analyzes loan/collateralfileto makerecommendationfor appropriate action.

Reviews personal credit and asset reports to make recommendationsas toappropriate strategy.

Organizes andpreparefiles to be referred for repossession and/or foreclosure.

Makes appropriate file notations for all correspondence and any other events toIntellectsystem.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank'spolicies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional appearance and demeanor, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Possess effective organizational skills and ability to handle detail-oriented work with promptness.

Ability to work in a fast-paced environment.

Ability to research problem situations and recommendappropriate action.

High school diploma or General Education Degree (GED).

One year of related experience or training preferred.

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