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Resolution Manager Jobs in Indiana (NOW HIRING)

Radial Inc.

Order Resolution Specialist

Brownsburg, IN · On-site

$34K - $55K/yr

Order Resolution Specialist Job Number: JO-2607-11342 Location (City, State): Brownsburg, IN ... Support and maintain the company quality management system and programs. * Responsible for auditing ...

Trice Healthcare

Coding Payment Resolution Spec

Elkhart, IN · On-site

$18 - $23.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

GIA Legacy Planning

$1.5K - $1.7K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

The Pittsburgh Paints Co

Store Manager

Hammond, IN

Deliver an exceptional customer experience through strong service standards, customer engagement, and issue resolution * Manage inventory levels, product availability, ordering, and inventory ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Indiana

Resolution Manager information

See Indiana salary details

$23K

$63.3K

$120.9K

How much do resolution manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for resolution manager in Indiana is $63,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,434.00 and $76,869.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Indiana? For Resolution Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Indiana look for? The top searched job categories for Resolution Manager jobs in Indiana are:
What cities in Indiana are hiring for Resolution Manager jobs? Cities in Indiana with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,276 per year, or $30.4 per hour.

Account Resolution Specialist

United Fidelity Bank

Evansville, IN • On-site

$13.75 - $19/hr

Full-time

Posted 5 days ago

Job description

It's fun to work at a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Job Summary:
The Account Resolution Specialist is responsible for contacting customers regarding delinquent accounts and overdraft demand deposit accounts (DDA) through approved communication channels, including telephone, email, and written correspondence. This role focuses on resolving account delinquencies by providing payment options, sending required notices, maintaining accurate documentation, and ensuring all collection activities comply with applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Essential Job Functions include, but are not limited to:
  • Contact customers regarding delinquent and overdraft accounts via phone, email, and mail to resolve account balances and to respond to account-related guidelines.
  • Negotiate repayment arrangements and establish payment plans in accordance with customers' financial situations and bank guidelines.
  • Send required collection and overdraft correspondence to customers in compliance with established procedures and regulatory requirements.
  • Ensure all collection activities are performed in accordance with FDCPA guidelines, bank policies, and applicable federal and state regulations.
  • Research, monitor, and evaluate delinquent accounts using internal systems to determine appropriate resolution acts.
  • Accurately document all customer interactions, payment arrangements, and account activity; upload and maintain supporting documentation in collections systems and Web Director.
  • Prepare, process, and retain account related documentation, correspondence, and reports in accordance with record retention records.
  • Perform clerical and administrative duties related to collections, including filing, record maintenance, and document management.
  • Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:
Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results.
  • Strong verbal and written communication skills.
  • Attention to detail with the ability to maintain accurate records and documentation.
  • Ability to apply FDCPA guidelines and exercise sound judgement during customer interactions.
  • Strong organizational and time management skills.
  • Analytical and problem-solving abilities.
  • Ability to handle sensitive information with professionalism and confidentiality.
  • Proficiency with computer systems, including collections software and document management platforms.

Education, Experience and Qualifications:
  • High School Graduate or General Education Degree (GED).
  • Minimum one to two years equivalent experience preferred.
  • Knowledge of FDCPA and regulatory compliance standards is preferred.

Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.
Working Conditions:
  • Typical office environment.
  • Extended viewing of computer screens.
  • Regular office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional weekend and evening work may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

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