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Resolution Coordinator Jobs in Racine, WI (NOW HIRING)

WillScot

Branch Coordinator

Milwaukee, WI · On-site

$17.75 - $24.25/hr

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and ... resolution. * Oversee the end-to-end Customer Service process, ensuring exceptional service ...

WillScot

Branch Coordinator

Milwaukee, WI · On-site

$17.75 - $24.25/hr

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and ... resolution. * Oversee the end-to-end Customer Service process, ensuring exceptional service ...

WillScot

Branch Coordinator

Milwaukee, WI

$17.75 - $24.50/hr

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and ... resolution. * Oversee the end-to-end Customer Service process, ensuring exceptional service ...

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Resolution Coordinator information

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How much do resolution coordinator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for resolution coordinator in Racine, WI is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.33 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What job categories do people searching Resolution Coordinator jobs in Racine, WI look for?

The top searched job categories for Resolution Coordinator jobs in Racine, WI are:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Racine, WI as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,480 per year, or $21.9 per hour.

Customer Service Coordinator

Jacksons Food Company

Muskego, WI

$17 - $22.25/hr

Full-time

Posted 27 days ago

Job description

MISSION: 

Jackson’s Food Company is the Snack Super™ brand powered by heroic employees and premium avocado oil.  We stand poised to upset the snacking status quo forever. All employees support our mission of delivering a safe and quality product. 

POSITION SUMMARY:  

The Customer Service Coordinator manages the full order lifecycle from purchase order entry through shipment, serving as the primary point of contact for customer accounts. Coordinates closely with logistics, operations, and supply chain teams to ensure accurate documentation, compliance, and on-time, in-full delivery. Oversees customer-specific requirements such as labeling, routing, and timelines, while proactively resolving issues, expediting orders, and maintaining high levels of accuracy, organization, and customer satisfaction across all accounts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required. Other duties may be assigned. Individual will work a varied schedule based on client needs. 

  • Own the end-to-end order management process, including accurate and timely entry of all customer purchase orders in Business Central and SPS 

  • Serve as the primary point of contact for assigned customer accounts, managing all communication related to orders, timelines, changes, and issue resolution 

  • Prepare and manage all required domestic and international shipping documentation to ensure compliance and on-time delivery 

  • Coordinate routing, scheduling, and shipping requirements with the logistics team in alignment with customer-specific guidelines 

  • Oversee labeling and sticker requirements for customer-specific programs 

  • Monitor customer timelines and proactively ensure orders ship on time and in full (OTIF) 

  • Follow up on MOQs, expedite requests, and order discrepancies to prevent delays and maintain customer satisfaction 

  • Process and manage eCommerce orders and shipments within Business Central 

  • Complete and maintain all customer-required paperwork, forms, and documentation 

  • Communicate customer priorities, risks, and issues to internal partners across Operations, Supply Chain/Planning, and Logistics 

  • Direct customers to the appropriate internal teams for inquiries outside of order management 

  • Support ASN (Advance Ship Notice) processes as required 

  • Maintain high levels of accuracy, organization, and responsiveness across all customer accounts 

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Company Description

Founded out of a parent's love and a mission to find better snacks for their son Jackson, we are a family-first company dedicated to revolutionizing the snack aisle. From our humble kitchen beginnings to our state-of-the-art facility in Muskego, Wisconsin, we craft delicious, high-quality kettle chips and veggie straws cooked exclusively in premium avocado oil. Free from the top 9 allergens and made with simple, real-food ingredients, Jackson's honors a brave legacy by bringing pure joy and superior, seed-oil-free snacking to families nationwide.

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