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Residential Support Staff Jobs (NOW HIRING)

Craft Consulting LLC

Residential Support Staff

Baltimore, MD · On-site

$16 - $18.75/hr

Description We are seeking Residential Support Staff to offer aid to individuals residing in Substance Abuse Recovery Homes in Baltimore, Maryland, USA. Why This Role Matters: Because every referral ...

Advantage Behavioral Health Network

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Residential Support Staff

Scranton, PA · On-site

$20 - $22/hr

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe ...

marrakech

Residential Support Staff

Norwalk, CT

$19.28/hr

About the Role As a Residential Support Staff , you'll play a vital role in supporting individuals with developmental and physical disabilities in a residential group home setting. You'll help people ...

Salvation Army

Residential Support Staff

Honolulu, HI · On-site

$16 - $17/hr

We are looking for a Residential Support Staff who will join our Women's Way treatment program. Are you that individual? This is a rewarding position that requires a strong understanding of the ...

The Salvation Army

Residential Support Staff

Honolulu, HI · On-site

$16 - $17/hr

We are looking for a Residential Support Staff who will join our Women's Way treatment program. Are you that individual? This is a rewarding position that requires a strong understanding of the ...

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Residential Support Staff information

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How much do residential support staff jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for residential support staff in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.03 per hour, depending on experience, location, and employer.

What is a residential support staff?

Residential support staff are professionals who work in group homes, assisted living facilities, or similar residential settings to provide care and assistance to individuals with disabilities, mental health conditions, or other special needs. Their duties typically include helping residents with daily living activities, administering medication, ensuring a safe environment, and offering emotional support. Residential support staff also document residents’ progress, communicate with families, and collaborate with other healthcare professionals to support each individual’s well-being.

What are some common challenges faced by residential support staff, and how can they be managed effectively?

Residential Support Staff often encounter challenges such as managing residents’ diverse needs, handling crises, and maintaining clear boundaries while building trusting relationships. Effective communication, consistent routines, and ongoing training in de-escalation and conflict resolution are key strategies for success. Staff members also benefit from teamwork and regular supervision, which provide opportunities to debrief and receive guidance on difficult situations, helping to maintain a supportive and safe environment for both residents and staff.

What are the key skills and qualifications needed to thrive as a residential support staff, and why are they important?

To thrive as Residential Support Staff, you need a background in social services or a related field, with experience in direct care and a high school diploma or higher qualification. Familiarity with documentation systems, crisis intervention techniques, and basic computer skills is often required. Compassion, patience, and strong interpersonal communication help build trust and rapport with residents. These skills and qualities are vital to support residents' well-being, ensure safety, and foster a positive, therapeutic living environment.

What is the difference between Residential Support Staff vs Direct Support Professional?

AspectResidential Support StaffDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; certifications like CPR may be preferred
Work EnvironmentResidential facilities, group homes, or community living settingsCommunity-based settings, homes, or day programs
Employer & Industry UsageHuman services agencies, residential care providersHealthcare, social services, nonprofit organizations

Both roles involve supporting individuals with disabilities or special needs, often in similar settings. Residential Support Staff typically work directly in residential facilities, providing daily care and assistance, while Direct Support Professionals may work in a broader range of community settings. Both require similar credentials and focus on promoting independence and well-being.

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Residential Support Staff jobs near you
Infographic showing various Residential Support Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,277 per year, or $17.4 per hour.

Residential Support Staff

Genesis Women's Shelter & Support

Dallas, TX

$15 - $17.75/hr

Per diem

Re-posted 18 days ago

Job description

My Account
Job Openings >> Residential Support Staff
Residential Support Staff
Summary
Title: Residential Support Staff ID: 1066 Location: Dallas, TX (Oak Cliff) Status: PRN (As Needed) Work Environment: On-site Shift Hours: Various Shifts (PRN)
More about this job >
Description

Genesis Women's Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For years, Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.

The Residential Support Staff assists with the upkeep and maintenance of the shelter, and with meeting the needs of the shelter clients. Schedule flexibility and the ability to work with little notice are required for this position.
This is a PRN position with various hours and days.

  • Provide problem solving, safety planning, education, advocacy and referrals to callers and current clients as appropriate
  • Prepare, clean, and make ready rooms for new families coming into the shelter.
  • Assist in overall office administration and maintenance, including maintaining common areas as necessary
  • Assist with administrative duties to include data tracking; Maintain accurate and timely documentation of client services
  • Work directly with other hotline staff, and shelter support staff for the purpose of coordinating needs and services of shelter clients
  • Assist with some light cleaning, meal prep, and meal service as needed

Skills / Requirements:

  • High School Diploma or GED; some college preferred-in related field-Social Work, Sociology, Human Services etc.
  • 1 year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge if domestic violence a plus
  • Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
  • Ability to manage time and complete multiple activities within a time limited frame.
  • Experience in social services atmosphere; customer service or client facing environment
  • Strong ability to multi-task and make critical decisions without a supervisor present
  • Ability to manage time and complete multiple activities within a timeframe
  • Ability to communicate effectively, both orally and in writing
  • Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
  • Bilingual (English/Spanish) is preferred
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