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Residential Program Manager Jobs in Dallas, GA (NOW HIRING)

Infor

Retention Program Execution Manager

Atlanta, GA · On-site +1

$60K - $66K/yr

Retention Program Execution Manager Department: SaaS Employment Type: Full Time Location: Atlanta Description Infor is seeking a Senior Manager, Retention Program Execution to drive customer adoption ...

ARS-Rescue Rooter

Retail Program Manager

Atlanta, GA · On-site

$60K - $65K/yr

... Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing ... Recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals

ARS

Retail Program Manager

Atlanta, GA · On-site

$60K - $65K/yr

... Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing ... Recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals

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All JobsResidential Program JobsResidential Program Manager JobsResidential Program Manager Jobs in Dallas, GA

Residential Program Manager information

See Dallas, GA salary details

$32.1K

$62.1K

$103.4K

How much do residential program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for residential program manager in Dallas, GA is $62,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by residential program managers, and how can they be addressed?

Residential Program Managers often navigate challenges such as balancing administrative duties with direct support to residents, managing diverse staff teams, and ensuring compliance with regulatory standards. Effective communication, strong organizational skills, and ongoing staff training are key to overcoming these obstacles. Building a supportive team culture and staying current on industry best practices can also help foster a positive environment for both residents and staff.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need a background in social services or related fields, experience in program management, and often a relevant degree such as social work or psychology. Familiarity with case management software, regulatory compliance systems, and incident reporting tools is typically required. Strong leadership, conflict resolution, and communication skills help foster a positive environment for both staff and residents. These skills and qualities are crucial for ensuring effective program delivery, regulatory adherence, and the well-being of residents in residential settings.

What is the difference between Residential Program Manager vs Case Manager?

AspectResidential Program ManagerCase Manager
CredentialsRelevant certifications (e.g., CPR, first aid), sometimes a degree in social work or related fieldSimilar certifications, often with a degree in social work, counseling, or related fields
Work EnvironmentOversees residential facilities, manages staff, and ensures program complianceWorks directly with clients to coordinate services and support
Employer & Industry UsageUsed in residential treatment centers, group homes, and community programsCommon in healthcare, social services, and community agencies

While both roles focus on supporting individuals in care settings, the Residential Program Manager oversees the entire residential program and staff, ensuring operational success. The Case Manager works directly with clients to coordinate services and support their individual needs.

What does a residential program manager do?

A Residential Program Manager oversees the daily operations of residential facilities, such as group homes or assisted living centers, ensuring that residents receive appropriate care and support. They supervise staff, develop and implement program policies, manage budgets, and ensure compliance with regulations. Residential Program Managers also work closely with residents and their families to address concerns and promote a safe, supportive environment.

What is the average salary for a residential program manager?

The average salary for a residential program manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and the size of the organization. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong leadership and case management skills.

What does a residential program manager do?

A residential program manager is responsible for the oversight of a residential services program. In this role, your responsibilities are to manage the execution of the program, hire and supervise the employees for the program, and ensure that the treatment of the members of the program is excellent. Additionally, your duties may require you to evaluate and review the plan and employees and recommend ways to improve employee services or the program in general. You coordinate the development and implementation of the program, manage the responsibilities of the employees, and monitor program participant reactions and outlook.

More about Residential Program Manager jobs
What are the most commonly searched types of Residential Program jobs in Dallas, GA? The most popular types of Residential Program jobs in Dallas, GA are:
What job categories do people searching Residential Program Manager jobs in Dallas, GA look for? The top searched job categories for Residential Program Manager jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Residential Program Manager jobs? Cities near Dallas, GA with the most Residential Program Manager job openings:
Residential Program Manager jobs near you
Infographic showing various Residential Program Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,118 per year, or $29.9 per hour.

Retention Program Execution Manager

Infor

Atlanta, GA • On-site, Remote

$60K - $66K/yr

Full-time

Re-posted 26 days ago

Job description

Retention Program Execution Manager
Department: SaaS
Employment Type: Full Time
Location: Atlanta
Description
Infor is seeking a Senior Manager, Retention Program Execution to drive customer adoption and retention initiatives with consistent, disciplined execution across the Customer Success organization. This role partners closely with Customer Success leadership and Retention Management & Operations to translate defined retention strategies into scalable processes, strong execution, and predictable outcomes.
The ideal candidate is a hands-on operator and executor who excels at building workflows, project-managing delivery, and driving follow-through across cross-functional teams to support customer health, renewals, and long-term value.
A Typical Day in the Life Includes:
Execute adoption and retention initiatives-including Save‑Play motions, SLAs, and RACIs-defined by the retention program leader, ensuring consistent follow‑through across the Customer Success organization.
Develop, document, and maintain scalable execution processes that support customer adoption, renewal readiness, and retention across the full customer lifecycle.
Own execution of core customer cadences, such as risk reviews, bottoms‑up and long‑term forecasting, renewal pipeline calls, and Quarterly Business Reviews (QBRs).
Project‑manage retention‑related initiatives by coordinating timelines, owners, dependencies, and deliverables across Customer Success, Sales, Support, and Services.
Coordinate day‑to‑day execution of retention processes across coverage tiers, ensuring consistency, accountability, and strong operational discipline.
Partner with Customer Success Managers and leaders to surface customer risks, track action plans, and drive timely completion of mitigation activities.
Leverage Gainsight and Salesforce data to support proactive retention execution and renewal readiness, while providing structured feedback on execution gaps and process improvements to drive continuous improvement.
Basic Qualifications:
Experience in Customer Success or Customer Experience roles within a SaaS or enterprise software environment.
Demonstrated experience executing retention or adoption initiatives with accountability for delivery.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Experience supporting forecasting, renewal readiness, and QBR execution.
Hands-on experience with Salesforce CRM and customer success platforms such as Gainsight.
Preferred Qualifications:
Experience in Customer Success Operations, Program Management, or Customer Experience roles.
Experience operating across multiple Customer Success coverage models.

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