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Residential Program Manager Jobs in Chester, VA (NOW HIRING)

Heart Havens Inc

Regional Program Manager

Richmond, VA · Hybrid

$65K - $80K/yr

The Regional Program Manager oversees the daily operations of Heart Havens' residential programs, ensuring compliance with policies and procedures. This role directly supervises House Managers ...

Oakland Manor LLC

Program Director

Petersburg, VA

Oakland Manor Residential is seeking a full time position as a Program Manager. The candidate will be responsible for the providing supervision to individuals with intellectual and developmental ...

Oakland Manor LLC

Program Director

Petersburg, VA · On-site

Oakland Manor Residential is seeking a full time position as a Program Manager. The candidate will be responsible for the providing supervision to individuals with intellectual and developmental ...

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All JobsResidential Program JobsResidential Program Manager JobsResidential Program Manager Jobs in Chester, VA

Residential Program Manager information

See Chester, VA salary details

$32.7K

$63.3K

$105.4K

How much do residential program manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for residential program manager in Chester, VA is $63,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $63,500.00 per year, depending on experience, location, and employer.

What does a residential program manager do?

A Residential Program Manager oversees the daily operations of residential facilities, such as group homes or assisted living centers, ensuring that residents receive appropriate care and support. They supervise staff, develop and implement program policies, manage budgets, and ensure compliance with regulations. Residential Program Managers also work closely with residents and their families to address concerns and promote a safe, supportive environment.

What does a residential program manager do?

A residential program manager is responsible for the oversight of a residential services program. In this role, your responsibilities are to manage the execution of the program, hire and supervise the employees for the program, and ensure that the treatment of the members of the program is excellent. Additionally, your duties may require you to evaluate and review the plan and employees and recommend ways to improve employee services or the program in general. You coordinate the development and implementation of the program, manage the responsibilities of the employees, and monitor program participant reactions and outlook.

What are the key skills and qualifications needed to thrive as a residential program manager, and why are they important?

To thrive as a Residential Program Manager, you need a background in social services or related fields, experience in program management, and often a relevant degree such as social work or psychology. Familiarity with case management software, regulatory compliance systems, and incident reporting tools is typically required. Strong leadership, conflict resolution, and communication skills help foster a positive environment for both staff and residents. These skills and qualities are crucial for ensuring effective program delivery, regulatory adherence, and the well-being of residents in residential settings.

What are some common challenges faced by residential program managers, and how can they be addressed?

Residential Program Managers often navigate challenges such as balancing administrative duties with direct support to residents, managing diverse staff teams, and ensuring compliance with regulatory standards. Effective communication, strong organizational skills, and ongoing staff training are key to overcoming these obstacles. Building a supportive team culture and staying current on industry best practices can also help foster a positive environment for both residents and staff.

What is the difference between Residential Program Manager vs Case Manager?

AspectResidential Program ManagerCase Manager
CredentialsRelevant certifications (e.g., CPR, first aid), sometimes a degree in social work or related fieldSimilar certifications, often with a degree in social work, counseling, or related fields
Work EnvironmentOversees residential facilities, manages staff, and ensures program complianceWorks directly with clients to coordinate services and support
Employer & Industry UsageUsed in residential treatment centers, group homes, and community programsCommon in healthcare, social services, and community agencies

While both roles focus on supporting individuals in care settings, the Residential Program Manager oversees the entire residential program and staff, ensuring operational success. The Case Manager works directly with clients to coordinate services and support their individual needs.

What is the average salary for a residential program manager?

The average salary for a residential program manager typically ranges from $45,000 to $70,000 per year, depending on experience, location, and the size of the organization. Salaries may also include benefits such as health insurance and paid time off, and the role often requires strong leadership and case management skills.
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For Residential Program Manager jobs in Chester, VA, the most frequently searched job titles are:

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The top searched job categories for Residential Program Manager jobs in Chester, VA are:

What cities near Chester, VA are hiring for Residential Program Manager jobs?

Cities near Chester, VA with the most Residential Program Manager job openings:

Residential Program Manager jobs near you
Infographic showing various Residential Program Manager job openings in Chester, VA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $63,273 per year, or $30.4 per hour.

House Manager - Residential Group Home

Heart Havens, Inc.

Richmond, VA • On-site

$50K - $65K/yr

Full-time

PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
  • Salary Position
  • 13 Paid Holidays
  • Benefits
  • Vacation and Sick Leave Accrued Immediately
  • Ability to earn additional hours if covering DSP House

Position(s) Supervised: Lead Direct Support Professional and Direct Support Professional
Position Summary: The House Manager oversees assigned residential programs by directly supervising Lead DSPs and DSPs, conducting on-site observations, and ensuring compliance with organizational processes and procedures. This role ensures that resident support needs are met and that residential programs operate in alignment with federal and state regulations, Heart Havens' mission and core values, and internal policies. A passion for supporting adults with developmental disabilities is essential for success in this position.
Essential Functions:
  • Oversee daily operations of the residential program, ensuring compliance with Heart Havens' policies, procedures, and regulatory requirements.
  • Ensure the home remains in a safe condition, promptly reporting maintenance issues and monitoring their resolution.
  • Collaborate with the Regional Program Manager to evaluate and improve program performance, focusing on resident care, satisfaction, and regulatory compliance.
  • Develop and submit monthly staff schedules to the Regional Manager to ensure adequate coverage while effectively managing staff hours.
  • Provide direct support to residents as needed, including medication administration, assistance with Activities of Daily Living, engagement in meaningful activities, and completion of required documentation.
  • Communicate hiring needs and staffing concerns to the Regional Program Manager.
  • Supervise and provide guidance to Lead DSPs and DSPs in daily operations.
  • Conduct supervision meetings, complete performance evaluations, and provide remedial training as needed.
  • Address staff performance concerns, seek guidance from the Regional Program Manager, and implement approved corrective actions.
  • Maintain effective communication with the Regional Program Manager to ensure clarity of expectations and proper implementation of processes.
  • Serve as the primary contact for Support Coordinators, family members, substitute decision-makers, healthcare providers, and vocational staff.
  • Recommend residential staffing plans to the Regional Program Manager for approval.
  • Facilitate monthly staff meetings, incorporating training on staff competencies, resident support needs, and organizational policies.
  • Review and ensure accuracy of daily resident documentation, including checklists, medication records, and shift reports.
  • Schedule and facilitate individual support team meetings as needed.
  • Participate in the development of Individual Support Plans (ISP), complete required documentation, and communicate critical updates.
  • Monitor and support implementation of resident support plans, retraining staff as needed.
  • Advocate for residents in SIS meetings, ensuring support levels accurately reflect their needs.
  • Ensure documentation is completed per policy, and provide staff with constructive feedback, as needed.
  • File and maintain records in OneDrive, Therap, and program binders.
  • Supervise medication management, including monitoring the QuickMAR system, ensuring medication availability, and verifying pharmacy records.
  • Conduct routine medication audits to ensure compliance with regulations and policies.
  • Enter and review incident reports (GERs), implement immediate follow-up actions, and escalate serious incidents to the Regional Program Manager.
  • Conduct interviews for vacant staff positions and provide hiring recommendations to HR.
  • Oversee and conduct staff orientation, ensuring training on resident needs, medication administration, and competency requirements.
  • Respond to residents' changing health and behavioral needs by obtaining necessary referrals and communicating updates to the support team.
  • Manage resident health records, ensuring accuracy in diagnoses, medications, and medical history.
  • Schedule and attend medical appointments, document outcomes, complete follow-ups, and communicate critical health information.
  • Support resident intake and discharge processes as directed by leadership.
  • Participate in the organization's on-call rotation to address urgent issues and incidents.
  • Maintain compliance with DBHDS serious incident reporting guidelines.
  • Address staff scheduling issues and provide direct care coverage when necessary, including overnights and weekends.
  • Enter individual attendance records to ensure accurate financial billing.
  • Approve timesheets, time-off requests, and expense reports in accordance with company policies.
  • Manage house petty cash, Heart Havens credit cards, and resident spending money, ensuring accurate recordkeeping and reconciliation.
  • Approve meal menus that incorporate resident preferences and dietary needs, and ensure staff document any modifications.
  • Review activity calendars for residents, verifying incorporation of individual and group activities based on preferences and ISP goals.
  • Oversee grocery shopping, including list preparation and purchasing within budgetary guidelines.
  • Ensure resident adaptive equipment is obtained, maintained, and in working order as outlined in ISPs.
  • Adhere to organizational budgetary guidelines when utilizing Heart Havens funds.
  • Respond to individual and program site emergencies as needed.
  • Perform other job-related duties as assigned.

Requirements
Education and Experience:
  • 2-year degree in Human Services or related field with a minimum of 3 years related leadership experience; or an equivalent combination of education, training, and experience. Must have 5 years of related leadership experience if using experience to replace degree requirement.

Qualifications and Expectations:
  • Valid Virginia driver's license

Required Knowledge, Skills, and Abilities:
  • Demonstrate Heart Havens' mission and values through daily actions and leadership.
  • Work independently with minimal supervision.
  • Strong knowledge of person-centered planning and residential program management.
  • Excellent supervisory skills, including the ability to provide recognition and constructive feedback.
  • Strong written communication skills for report preparation and cross-departmental collaboration.
  • Effective verbal communication skills to build and maintain relationships with internal and external stakeholders.
  • Foster a welcoming, motivating, and team-oriented work environment.
  • Effectively manage responsibilities and prioritize conflicting deadlines.
  • Implement and adhere to Heart Havens' policies and procedures, as well as state and federal regulations.
  • Proficiency in Microsoft Word and Excel.
  • Maintain required certifications, including Therapeutic Options, Medication Administration, and First Aid/CPR/AED.
  • Ability to provide direct support, which:
  • Requires cross training at group home locations within region
  • May require behavior management interventions
  • May require supporting individuals with Activities of Daily Living (ADLs)
  • May require driving up to 8 hours
  • May require frequent bending, stooping, squatting, reaching and walking
  • May require standing up for up to 8 hours
  • May require lifting at times, up to 25 pounds

Salary Description
50,000 - 65,000

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