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Residential Account Manager Jobs in Rochester, NY

The Fedcap Group

Quality Improvement Mgr

Rochester, NY · On-site

$62K/yr

Investigating incidents affecting clients in our residential program for individuals with ... Flexible Spending Account (FSA) * Commuter Benefits * Life/Accident insurance * Short-term ...

New

The Fedcap Group

Quality Improvement Mgr

Rochester, NY · On-site

$62K/yr

Investigating incidents affecting clients in our residential program for individuals with ... Flexible Spending Account (FSA) * Commuter Benefits * Life/Accident insurance * Short-term ...

epilepsypralid

Entitlement Coordinator

Rochester, NY · On-site

... manage entitlements, including representative payee accounts and benefits, for individuals living in Empowering People's Independence (EPI) residential homes. Hiring Range: $26.75 - $28.00 ...

EPI inc

Entitlement Coordinator

Rochester, NY · On-site

... manage entitlements, including representative payee accounts and benefits, for individuals living in Empowering People's Independence (EPI) residential homes. Hiring Range: $26.75 - $28.00 ...

Epilepsy-Pralid

Entitlement Coordinator

Rochester, NY · On-site

... manage entitlements, including representative payee accounts and benefits, for individuals living in Empowering People's Independence (EPI) residential homes. Hiring Range: $26.75 - $28.00 ...

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All JobsResidential Account JobsResidential Account Manager JobsResidential Account Manager Jobs in Rochester, NY

Residential Account Manager information

See Rochester, NY salary details

$29.1K

$64.9K

$104.6K

How much do residential account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for residential account manager in Rochester, NY is $64,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a residential account manager do?

A Residential Account Manager is responsible for managing relationships with residential clients, often within industries like telecommunications, utilities, or home services. Their duties typically include overseeing client accounts, addressing customer inquiries or concerns, renewing contracts, and identifying opportunities to upsell or cross-sell services. They act as the main point of contact for residential customers, ensuring their needs are met and service standards are maintained. Strong communication and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a residential account manager?

To thrive as a Residential Account Manager, you need strong sales acumen, customer relationship management skills, and a background in business or a related field, often supported by relevant experience in property management or residential services. Familiarity with CRM software, property management systems, and Microsoft Office is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial soft skills for building client trust and resolving issues efficiently. These competencies are vital to drive client satisfaction, retain business, and achieve sales targets in a competitive residential market.

How does a residential account manager typically collaborate with other departments to ensure client satisfaction?

Residential Account Managers regularly work alongside sales, customer service, and operations teams to address client needs and resolve issues promptly. They often coordinate with these departments to manage service delivery, handle client feedback, and develop customized solutions. Effective communication and relationship-building are essential, as Account Managers act as the main point of contact between clients and the company, ensuring that expectations are met and service standards are maintained.

What is the difference between Residential Account Manager vs Customer Service Representative?

AspectResidential Account ManagerCustomer Service Representative
CredentialsRelevant sales, account management certifications often preferredCustomer service or communication certifications optional
Work EnvironmentOffice-based, client-facing, field visitsCall centers, retail, or office settings
Employer & IndustryUtilities, telecommunications, property managementRetail, telecom, service industries
Primary FocusManaging client accounts, upselling, retentionHandling customer inquiries, resolving issues

The Residential Account Manager focuses on maintaining and growing client accounts, often involving sales and relationship management. In contrast, Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, the Account Manager typically has more responsibilities related to account growth and retention, often working in industries like utilities or property management.

What are popular job titles related to Residential Account Manager jobs in Rochester, NY?

For Residential Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Residential Account Manager jobs in Rochester, NY look for?

The top searched job categories for Residential Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Residential Account Manager jobs?

Cities near Rochester, NY with the most Residential Account Manager job openings:

Residential Account Manager jobs near you
Infographic showing various Residential Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,939 per year, or $31.2 per hour.

Quality Improvement Mgr

The Fedcap Group

Rochester, NY

$62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

What You'll Do
As Quality Improvement Manager for Easterseals New York Rochester, you will work closely with management to identify areas of improvement, create and implement quality improvement programs, develop standard operating procedures and facility policies and conduct audits to monitor their effectiveness to ensure compliance with regulatory requirements and maintain a culture of continuous improvement.
Your responsibilities will include:
  • Developing strategies in partnership with management to identify potential deficiencies in operations
  • Making recommendations to improve quality of service delivery in our residential program for individuals with development disabilities.
  • Investigating incidents affecting clients in our residential program for individuals with development disabilities.
  • Providing initial and ongoing management training to department managers.
  • Entering incidents in IRMA and WSIR for reporting to NY OPWDD.
  • Maintaining database - DSS Family Net Web and ETO software
  • Preparing the facilities for audits, making sure all documentation is in place to support and maintain accreditation.
  • Working with management team to develop strategies to assist in reducing staff turnover.
  • Generating monthly and annual data reports.
You're great a great fit for this role if you have:
  • Bachelor's degree in Human Services, Social Work or a related field.
  • Five (5) years of experience in program administration in a social service agency.
  • Experience in quality assurance (at least 2+ years), preferably in social services, public health, or workforce development.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and decision-making skills with high attention to detail.
  • Excellent investigative skills.
  • Integrity and commitment to safeguard confidential information.
  • Ability to work both independently and as part of a collaborative team.
  • Proficiency in using computer and software applications, including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Valid driver's license and reliable transportation.

Compensation & Benefits

  • Compensation:  $62,354 Per year
  • Benefits
    • Health insurance (Medical, Dental, Vision)
    • Paid time off (Vacation, Sick, Floating)
    • Retirement plan 403(b)
    • Flexible Spending Account (FSA)
    • Commuter Benefits
    • Life/Accident insurance
    • Short-term Disability Insurance
    • Long-term Disability Insurance
    • Employee Assistance Plan (EAP)
 
Who We Are
The mission of Easterseals New York is to spread help, hope, and answers.
We operate programs that enable people with special needs to achieve equality, dignity, and independence in their own communities. We provide exceptional services to ensure that app people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives everyday. In Rochester, NY we operate The Kessler Center, an approved private special education (853) school offering both residential (CRP) and day placements for students with developmental disabilities. The Kessler Center is an available option for school districts seeking an out-of-district placement for students who need an alternative educational path due to their developmental disabilities. The Kessler Center has broad expertise working with students across the entire range of developmental disabilities, including Autism Spectrum Disorders, as well as with children who struggle with behavioral challenges. In addition to The Kessler Center, we operate a dayhab program and provide respite care.
Easterseals New York joined The Fedcap Group in 2015.
Website: http://www.easterseals.com/newyork
The Fedcap Group provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.

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