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Resident Services Manager Jobs in Rochester, NY (NOW HIRING)

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

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All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Rochester, NY

Resident Services Manager information

See Rochester, NY salary details

$26.1K

$62.5K

$103.1K

How much do resident services manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for resident services manager in Rochester, NY is $62,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
More about Resident Services Manager jobs

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For Resident Services Manager jobs in Rochester, NY, the most frequently searched job titles are:

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What cities near Rochester, NY are hiring for Resident Services Manager jobs?

Cities near Rochester, NY with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,495 per year, or $30 per hour.

Shelter Worker/Resident Assistant - Men's Shelter (On-Call)

The Salvation Army Eastern Territory

Rochester, NY • On-site

$17/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

599th of 785 rated non-profit organizations

Job description

Overview
Under the direct supervision of the Program Manager, the Resident Assistant will provide support to shelter residents and create a hospitable and safe environment in the Men's shelter. This is an On-Call position, filling in for part/full time staff and open shifts. Must be able to work at least one eight hour shift per month (potential for more hours) and cover at least 3 holidays per year.
Responsibilities
  1. Provide support to shelter residents.
  2. Monitor the activities of the residents within the shelter environment. Complete daily Shift Log check-list during your shift. Review and record Communication Log each shift.
  3. Conduct security wanding upon resident admission, as well as random wand checks.
  4. Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, facility is secure and that clients are abiding by house rules.
  5. Make referrals to alternative emergency shelter providers when Program beds are unavailable.
  6. Maintain basic record keeping responsibilities. This includes performing electronic intakes in the database and completing accurate time sheets in a timely manner in ADP .
  7. Check your individual work email daily.
  8. Attend and participate in monthly Staff meetings/Resident meetings.
  9. Attend relevant In-Service training/conferences, as requested.
  10. Complete all mandatory training (in-person and online) in a timely manner.
  11. Clean linens, maintain cleanliness of facility (inside and perimeter).
  12. Other duties as assigned.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to business needs.
Qualifications
  1. Minimum of High School Diploma/GED will be reviewed. Associated Degree preferred.
  2. Crisis intervention, interpersonal and communication skills needed.
  3. Ability to work in a continually changing and challenging environment.
  4. Flexibility in personal work schedule. Must be available for relief hours as needed.
  5. Basic computer skills required for completion of intakes, time sheets, email, daily logs.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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