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Resident Services Manager Jobs in Rochester, NY (NOW HIRING)

Morgan Properties

Assistant Service Manager

Webster, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicate professionally with residents, office team members, and maintenance staff regarding ... Partner with the Service Manager on special projects, team development, and operational needs that ...

Morgan Properties

Assistant Service Manager

Rochester, NY · On-site

$23 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're Hiring an Assistant Service Manager! - Lead with PRIDE at Morgan Properties NOW HIRING ... Play an important role in driving resident satisfaction, property appearance, and team success What ...

DePaul

SRO Residential Services Coordinator 3

East Rochester, NY · On-site

$23.75 - $24.35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education ... Works with the Management staff to provide perspective residents with tours and lunch visits and ...

Morgan Properties

Service Manager

West Henrietta, NY · On-site

$30 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... resident experience, we'd love to meet you. At Morgan Properties, our **PRIDE values-People First ... As a Service Manager, you'll lead by example, support your team, and ensure the community is ...

The Landing of Brighton

Care Manager (Memory Care)

Rochester, NY · On-site

$18.65 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compassionate, resident-focused approach with superior customer service skills * Ability to manage multiple priorities effectively * Sound judgment, problem-solving, and decision-making abilities ...

The Landing Of Brighton

Care Manager (Memory Care)

Rochester, NY · On-site

$18.65 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compassionate, resident-focused approach with superior customer service skills * Ability to manage multiple priorities effectively * Sound judgment, problem-solving, and decision-making abilities ...

Discovery Senior Living

Care Manager (Memory Care)

Rochester, NY · On-site

$18.65 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compassionate, resident-focused approach with superior customer service skills * Ability to manage multiple priorities effectively * Sound judgment, problem-solving, and decision-making abilities ...

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All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Rochester, NY

Resident Services Manager information

See Rochester, NY salary details

$26.1K

$62.5K

$103.1K

How much do resident services manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for resident services manager in Rochester, NY is $62,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What are the duties of a Resident Services Manager?

A Resident Services Manager oversees the daily operations of a residential property, including coordinating maintenance, addressing resident concerns, managing lease agreements, and ensuring compliance with housing regulations. They often serve as the primary point of contact for residents and may handle community events and administrative tasks to maintain a positive living environment.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.
More about Resident Services Manager jobs
What are the most commonly searched types of Resident Services jobs in Rochester, NY? The most popular types of Resident Services jobs in Rochester, NY are:
What are popular job titles related to Resident Services Manager jobs in Rochester, NY? For Resident Services Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Resident Services Manager jobs in Rochester, NY look for? The top searched job categories for Resident Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Resident Services Manager jobs? Cities near Rochester, NY with the most Resident Services Manager job openings:
Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,495 per year, or $30 per hour.

Assistant Service Manager

Morgan Properties

Webster, NY • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Morgan Properties rating

7.8

Company rating: 7.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

85th of 202 rated real estate companies

Job description

Advance Your Maintenance Career as an Assistant Service Manager
Morgan Properties is looking for an experienced maintenance professional who is ready to take the next step into leadership. Join our 623-unit Waverlywood apartment community in Webster, NY as an Assistant Service Manager, where you'll have the opportunity to lead by example, strengthen your technical expertise, and help drive the success of a high-performing maintenance team.
If you're a hands-on problem solver who takes pride in quality work, enjoys helping others succeed, and is ready to grow your leadership skills, this could be the opportunity you've been looking for.
What You'll Be Doing
As an Assistant Service Manager, you'll work alongside the Service Manager to help lead daily maintenance operations and ensure our residents receive the responsive, high-quality service they deserve. Your responsibilities will include:
  • Assist in leading, coaching, and supporting Maintenance Technicians while helping create a positive, accountable, and team-focused environment.
  • Help coordinate daily maintenance operations, including service requests, apartment turns, preventative maintenance, technician workflow, and scheduling priorities.
  • Lead by example with hands-on troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and general building maintenance.
  • Help identify maintenance priorities and keep work moving efficiently in a fast-paced, high-volume community.
  • Support inventory management by helping maintain appropriate levels of maintenance supplies, tools, equipment, and materials.
  • Conduct inspections of buildings, grounds, vacant apartments, and completed work to help ensure quality and company standards are consistently met.
  • Communicate professionally with residents, office team members, and maintenance staff regarding service needs, priorities, and project updates.
  • Participate in the rotating on-call schedule and respond to after-hours maintenance emergencies when required.
  • Partner with the Service Manager on special projects, team development, and operational needs that contribute to the overall success of the community.

Compensation & Incentives
  • Base Pay: $25.00 - $27.00 per hour
  • Up to 50% Rent Discount
  • Property Staff Shared Renewal Commissions
  • Morgan Essentials: $300 quarterly
  • On-Call Appreciation: $15/day for holding the on-call phone
  • Medical, Dental & Vision Benefits
  • 401(k) with Company Match
  • Generous Paid Time Off, including 10 paid holidays and sick leave

Hours & Schedule
  • Monday - Friday: 8:00 AM - 4:30 PM
  • Rotating paid on-call schedule required
  • Availability for weather-related and property emergencies required
  • Schedule may vary based on business needs.

What We're Looking For
  • Active, valid driver's license and reliable transportation.
  • At least 3 years of maintenance experience, preferably in multifamily housing, residential maintenance, facilities maintenance, or a related field.
  • Previous experience supporting team leadership, mentoring technicians, coordinating workflow, or helping oversee daily maintenance operations preferred.
  • Strong hands-on knowledge of HVAC, plumbing, electrical, appliances, carpentry, drywall, and general building maintenance.
  • Strong troubleshooting and problem-solving skills with the ability to prioritize multiple maintenance needs in a fast-paced environment.
  • Comfortable using smartphones, mobile maintenance applications, email, and other technology platforms.
  • Dependable, organized, and willing to take ownership while supporting the success of the entire team.
  • Strong communication skills and a commitment to providing exceptional experience for residents.
  • A positive, team-first approach with the desire to continue developing as a maintenance leader.

#AC6287
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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