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Resident Services Manager Jobs in Rochester, NY (NOW HIRING)

Hilton East

CASE MANAGER

Hilton, NY · On-site

$25 - $30/hr

The Case Manager in an Assisted Living community is responsible for coordinating resident care and ensuring residents receive appropriate services that promote safety, independence, and quality of ...

HenPen, Inc.

MDS Manager - RN

Farmington, NY · On-site

  • Medical

  • Life

  • Retirement

  • PTO

MDS Manager (RN) Location: Watertown, New York Schedule: Full-time, Day shift Compensation: $85K ... Coordinate resident care conferences to ensure appropriate services and care planning.

Morgan Properties

Assistant Service Manager

Farmington, NY · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

If you have strong HVAC knowledge, enjoy mentoring others, and take pride in delivering quality work and exceptional resident service, we'd love to hear from you. As an Assistant Service Manager, you ...

Cirrus Manor

Administrative Assistant

Rochester, NY · On-site

$22 - $25/hr

RESIDENT SERVICES CASE MANAGEMENT SUPPORT: ● Assist Case Manager in developing, maintaining, and organizing service plans. ● Coordinate appointments, services, and follow-up communications. ● ...

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All JobsResident Services JobsResident Services Manager JobsResident Services Manager Jobs in Rochester, NY

Resident Services Manager information

See Rochester, NY salary details

$26.1K

$62.5K

$103.1K

How much do resident services manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for resident services manager in Rochester, NY is $62,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What are the duties of a Resident Services Manager?

A Resident Services Manager oversees the daily operations of a residential property, including coordinating maintenance, addressing resident concerns, managing lease agreements, and ensuring compliance with housing regulations. They often serve as the primary point of contact for residents and may handle community events and administrative tasks to maintain a positive living environment.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.
More about Resident Services Manager jobs
What are the most commonly searched types of Resident Services jobs in Rochester, NY? The most popular types of Resident Services jobs in Rochester, NY are:
What are popular job titles related to Resident Services Manager jobs in Rochester, NY? For Resident Services Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Resident Services Manager jobs in Rochester, NY look for? The top searched job categories for Resident Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Resident Services Manager jobs? Cities near Rochester, NY with the most Resident Services Manager job openings:
Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,495 per year, or $30 per hour.

Resident Services Rep

Rochester Regional Health

Rochester, NY • On-site

$17.25 - $19.88/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

STATUS: Full time
JOB TITLE: Resident Services Rep
DEPARTMENT: PRLC Nursing Admin
LOCATION: Park Ridge Living Center - 1555 Long Pond Road
Rochester, NY 14626
SCHEDULE: M-F shifts varies depending on day/evening shift, weekend rotation requirement roughly every 3 weeks
SUMMARY
Provides general clerical support and organization to the unit's staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.
RESPONSIBILITIES
  • Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.
  • Responsible for organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.
  • Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.
  • Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.
  • Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
  • Oversees the clerical process of resident's admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.
  • Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.
  • Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS
  • NA

PREFERRED QUALIFICATIONS
  • High School Diploma or equivalent
  • Associates degree and knowledge of medical terminology
  • One year of clerical experience, preferably in Health Care.

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.25 - $19.88
CITY:
Rochester
POSTAL CODE:
14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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