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Resident Services Manager Jobs in Rochester, NY (NOW HIRING)

Cirrus Manor

Administrative Assistant

Rochester, NY · On-site

$22 - $25/hr

RESIDENT SERVICES CASE MANAGEMENT SUPPORT: ● Assist Case Manager in developing, maintaining, and organizing service plans. ● Coordinate appointments, services, and follow-up communications. ● ...

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Resident Services Manager information

See Rochester, NY salary details

$26.1K

$62.5K

$103.1K

How much do resident services manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for resident services manager in Rochester, NY is $62,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a resident services manager?

Resident Services Managers are professionals who oversee and coordinate programs, services, and support for residents within a housing community, such as apartments, assisted living facilities, or public housing. They act as a liaison between residents and property management, assisting with social services, conflict resolution, and community-building activities. Their goal is to enhance residents’ quality of life by addressing their needs, organizing events, and connecting them to relevant resources.

What does a resident services manager do?

A resident services manager oversees the day-to-day operations of an assisted living facility. As a resident services manager, your job duties include providing tours of the facility to families with prospective residents, helping with the lease application and move-in process, making sure that clients receive the correct services, and managing staff scheduling and training. You must stay in touch with families and provide updates on residents’ statuses. Your responsibilities also include conflict resolution and administrative business functions such as maintaining the budget, ordering supplies, negotiating vendor contracts, and implementing beneficial health, entertainment, and spiritual programs for residents.

What are the key skills and qualifications needed to thrive as a resident services manager, and why are they important?

To thrive as a Resident Services Manager, you generally need experience in property management, strong organizational skills, and a background in customer service, often supported by a relevant degree or housing certification. Familiarity with property management software (like Yardi or AppFolio), compliance regulations, and fair housing laws is typically required. Excellent communication, problem-solving, and conflict resolution skills help build rapport with residents and handle issues effectively. These competencies are crucial for maintaining resident satisfaction, ensuring regulatory compliance, and fostering a positive community environment.

How does a resident services manager typically collaborate with property management and maintenance teams?

A Resident Services Manager works closely with property management and maintenance teams to ensure residents have a positive living experience. They often serve as a communication bridge, relaying resident concerns to the appropriate departments and following up on service requests. Regular meetings and ongoing coordination help address maintenance issues promptly, plan community events, and solve resident problems efficiently. This collaborative environment requires strong organizational and interpersonal skills, as well as a proactive approach to resolving issues and improving resident satisfaction.

What is the difference between Resident Services Manager vs Leasing Consultant?

AspectResident Services ManagerLeasing Consultant
CredentialsExperience in property management, customer service skillsReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and service qualityFocuses on showing units, processing leases, and customer inquiries
Employer & IndustryProperty management companies, apartment communitiesLeasing offices, property management firms
Search & Comparison IntentUnderstanding resident relations and management rolesLearning about leasing processes and sales roles

The Resident Services Manager and Leasing Consultant roles both operate within property management but focus on different aspects. The Resident Services Manager handles resident relations and community services, requiring management experience. The Leasing Consultant primarily focuses on leasing units and customer inquiries, often needing sales or leasing certifications. Both roles are essential in property management companies but serve distinct functions.

What are the duties of a resident services manager?

A resident services manager oversees the daily operations of a residential property, including addressing resident concerns, coordinating maintenance and repairs, and ensuring compliance with community policies. They often serve as a point of contact for residents, facilitate community events, and work to maintain high occupancy and resident satisfaction. Strong communication, organizational skills, and familiarity with property management software are essential for this role.
More about Resident Services Manager jobs

What are the most commonly searched types of Resident Services jobs in Rochester, NY?

The most popular types of Resident Services jobs in Rochester, NY are:

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For Resident Services Manager jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Resident Services Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Resident Services Manager jobs?

Cities near Rochester, NY with the most Resident Services Manager job openings:

Resident Services Manager jobs near you
Infographic showing various Resident Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,495 per year, or $30 per hour.

Resident Assistant - Guest House

Volunteers of America Upstate NY

Rochester, NY • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Complete intakes and checkouts for residents entering or leaving the facility.

  • Document shift activities, observations, and client interactions according to procedures.

  • Conduct rounds, inspections, and visual checks to ensure resident safety and presence.

Volunteers Of America rating

7.0

Company rating: 7.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

371st of 785 rated non-profit organizations

Job description

Make a difference in a family's life!
VOA Upstate New York continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives
Resident Assistant
Part Time, Multiple Schedules Available
JOB SUMMARY
The Resident Assistant is responsible for facilitating program activities, ensuring Volunteers of America of Upstate New York's philosophy and practices are carried out in all areas of client care in conformance with US Probation, DHS, OTDA, HUD, and other relevant programmatic contracts.
JOB DUTIES AND RESPONSIBIITIES
  • Complete Intakes and checkouts in accordance with program procedures for residents entering or leaving the facility
  • Thoroughly document any shift or client observations/activities as outlined per communication log procedures
  • Maintains record-keeping responsibilities including client census and database system.
  • Works closely with residents to assure effective communication between residents and program staff
  • Helps residents understand and follow policies and program rules
  • Promotes the protection and safety of residents, staff and site including ensuring rounds are completed and cameras are monitored.
  • Provides crisis intervention and conflict management to residents.
  • Conducts hourly rounds, inspections and overnight visual checks (if working the overnight shift) to ensure presence of residents.
  • Performs laundry, room preparation, and housekeeping tasks, if needed
  • Reports any issues or concerns to supervisor in accordance with divisional guidelines
  • Ensures the accuracy of records and logs in accordance with regulatory and agency guidelines.
  • Responsible for completing all duties and responsibilities of the RA role while on shift
  • Notifies Supervision of any emergency situations immediately.
  • Reports to Supervision any serious incidents or violations.
  • Visually verify presence of all clients as well as ensuring accurate documentation of the presence of all residents by completing sign in/out sheets.
  • Maintains safety and organization cleanliness of residence during shift
  • Acts as a liaison with residents, outside agencies and staff within Volunteers of America of Western New York, Inc. guidelines
  • Attend staff meetings and trainings as assigned

EXPERIENCE AND EDUCATION QUALIFICATIONS
  • High School diploma or GED equivalent required
  • One year previous experience in Human Service, Residential, Security or equivalent combination of education and experience
  • Strong interpersonal communication skills
  • Proficient in Microsoft Office
  • Current Red Cross First Aid training certificate is required within the first two weeks of hire unless otherwise indicated

VOA provides comprehensive benefits for eligible employees including:
  • Competitive Pay
  • Paid Time Off
  • Health, Dental, Vision Insurance
  • Company Paid Life & LTD Insurance
  • 403(b), & more!

All qualified applicants will be afforded equal employment opportunity and will be considered for employment without regard to race, creed, color, national origin, sex, sexual orientation, gender identity, age disability, protected veteran status, or marital status.

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