ZipRecruiter

Log In

1

Resident Services Associate Jobs in Rochester, NY

next page

Showing results 1-20

All JobsResident Services Associate JobsResident Services Associate Jobs in Rochester, NY

Resident Services Associate information

See Rochester, NY salary details

$11

$15

$20

How much do resident services associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for resident services associate in Rochester, NY is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.07 per hour, depending on experience, location, and employer.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What are the most commonly searched types of Resident Services jobs in Rochester, NY?

The most popular types of Resident Services jobs in Rochester, NY are:

What are popular job titles related to Resident Services Associate jobs in Rochester, NY?

For Resident Services Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Resident Services Associate jobs in Rochester, NY look for?

The top searched job categories for Resident Services Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Resident Services Associate jobs?

Cities near Rochester, NY with the most Resident Services Associate job openings:

Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $32,489 per year, or $15.6 per hour.

Resident Services Rep

Rochester Regional Health

Rochester, NY • On-site

$17.25 - $19.88/hr

Full-time

Posted 21 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

STATUS: Full time
JOB TITLE: Resident Services Rep
DEPARTMENT: PRLC Nursing Admin
LOCATION: Park Ridge Living Center - 1555 Long Pond Road
Rochester, NY 14626
SCHEDULE: M-F shifts varies depending on day/evening shift, weekend rotation requirement roughly every 3 weeks
SUMMARY
Provides general clerical support and organization to the unit's staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.
RESPONSIBILITIES
  • Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.
  • Responsible for organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.
  • Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.
  • Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.
  • Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
  • Oversees the clerical process of resident's admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.
  • Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.
  • Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS
  • NA

PREFERRED QUALIFICATIONS
  • High School Diploma or equivalent
  • Associates degree and knowledge of medical terminology
  • One year of clerical experience, preferably in Health Care.

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.25 - $19.88
CITY:
Rochester
POSTAL CODE:
14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

What Rochester Regional Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply