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Resident Services Associate Jobs in Rochester, NY

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

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All JobsResident Services Associate JobsResident Services Associate Jobs in Rochester, NY

Resident Services Associate information

See Rochester, NY salary details

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How much do resident services associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for resident services associate in Rochester, NY is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.07 per hour, depending on experience, location, and employer.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What are the most commonly searched types of Resident Services jobs in Rochester, NY?

The most popular types of Resident Services jobs in Rochester, NY are:

What are popular job titles related to Resident Services Associate jobs in Rochester, NY?

For Resident Services Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Resident Services Associate jobs in Rochester, NY look for?

The top searched job categories for Resident Services Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Resident Services Associate jobs?

Cities near Rochester, NY with the most Resident Services Associate job openings:

Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $32,489 per year, or $15.6 per hour.

Relief Resident Assistant

Center for Youth Services

Rochester, NY • On-site

$17/hr

Part-time

Re-posted 9 days ago

Job description

The Center for Youth: Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice.
Overview:
The Arnett House is a transitional living program for homeless youth that identify as LGBTQ+ or trafficked youth.
The Relief Resident Assistant position provides on-site engagement and support that is strength-based and mutually respectful. The team's ultimate goal is to provide emergency and transitional care and support to families in crisis and homeless youth in a safe, respectful environment and to work with them to resolve the issues that led to their homelessness so that they can ultimately secure and maintain a stable living environment.
Schedule: Part time. Hours for this position are flexible and depend on the needs of the program.
Location: Arnett House
Responsibilities:
  • Perform client checks (health and safety) and curfew checks as needed
  • Set house alarm system by designated time as needed
  • Provide guidance and support with inter-personal issues as they arise between residents
  • Monitor resident's adherence to program rules and expectations
  • Provide participants with access to the house and their bedrooms in the event of lock-outs
  • Respond to resident emergencies at Chrysalis House as indicated by program procedures and alert Agency On-Call Supervisor when appropriate
  • Possess sound judgment, problem solving and decision-making skills
  • Is youth positive, friendly, engaging and can foster a sense of trust
  • Maintain clear professional boundaries
  • Maintain accurate and up to date records on bedroom/curfew checks and incidents

Required Qualifications:
  • Associate's Degree in Human Service/ Education or related field AND 1 year related experience OR equivalent combination

Skills:
  • Strong literacy and communication skills
  • Intermediate knowledge in Microsoft Office
  • Intermediate knowledge in Internet Explorer

Pay Rate: $17 per hour
The Center for Youth Provides Equal Employment Opportunities

Apply