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Resident Services Associate Jobs in Rochester, NY

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps ... San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for ...

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Showing results 21-40

All JobsResident Services Associate JobsResident Services Associate Jobs in Rochester, NY

Resident Services Associate information

See Rochester, NY salary details

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How much do resident services associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for resident services associate in Rochester, NY is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.07 per hour, depending on experience, location, and employer.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What are the most commonly searched types of Resident Services jobs in Rochester, NY?

The most popular types of Resident Services jobs in Rochester, NY are:

What are popular job titles related to Resident Services Associate jobs in Rochester, NY?

For Resident Services Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Resident Services Associate jobs in Rochester, NY look for?

The top searched job categories for Resident Services Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Resident Services Associate jobs?

Cities near Rochester, NY with the most Resident Services Associate job openings:

Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $32,489 per year, or $15.6 per hour.

Guest Experience Associate

Rochester, NY • On-site

SSA Group
Traveler Accommodation • 1 - 5K employees
Learn more about SSA Groupexternal

$14.50 - $17.75/hr

Other

Re-posted 20 days ago

SSA Group rating

6.0

Company rating: 6.0 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

375th of 740 rated retailers

Job description

Guest Experience Associate
Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Guest Experience Associate
Reports to: Guest Services Manager and Assistant Guest Services Manager.
Responsibilities
  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Day-to-day functions of admissions and membership windows.
  • Drive ticket packages and membership growth through daily goals.
  • Maintain compliance with cash-handling procedures.
  • Perform their duties to the best of their abilities and promote an overall best guest experience.
  • Perform other tasks deemed necessary.
  • Maintain a clean, safe, and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
Requirements
  • Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
  • Driven by cultural attractions and the environment they support.
  • People-person that is guest service oriented.
  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
  • Individual who brings excitement and opportunity to engage with the team and guests.
  • Cashier and cash handling experience a plus.
  • Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience
  • None Required
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits
  • Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
  • Employee Assistance Program
  • Get Paid Early
  • Tuition Discount through Partnership College
  • Parental Leave
  • Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
OFFICE USE ONLY:
#LI-DNI

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