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Resident Services Director Jobs in Rochester, NY

DePaul

Resident Care Supervisor

North Chili, NY · On-site

$18 - $18.30/hr

Monitors residents' needs and makes appropriate referrals to outside service providers utilizing ... Performs all other duties as directed by the Resident Care Director. SPECIAL DEMANDS: Warmth ...

Cirrus Manor

Administrative Assistant

Rochester, NY · On-site

$22 - $25/hr

... as directed. ● Maintain awareness of resident needs and help track service timelines and compliance requirements. ● Support care coordination, community outreach, and discharge planning ...

DePaul

Resident Care Assistant 1

North Chili, NY · On-site

$16.25 - $16.55/hr

... provides direct personal care and assistance to residents as needed. The pay range for this ... Attends staff meetings and in-services when requested. * Keeps scheduled shifts and plans time off ...

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Resident Services Director information

See Rochester, NY salary details

$31.9K

$63.3K

$101.6K

How much do resident services director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for resident services director in Rochester, NY is $63,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $68,700.00 per year, depending on experience, location, and employer.

What is a resident services director?

Resident Services Directors are professionals who oversee and coordinate services and programs designed to enhance the quality of life for residents in settings such as senior living communities, assisted living facilities, or apartment complexes. They are responsible for managing resident support services, addressing concerns, and ensuring a safe and supportive living environment. Their duties often include supervising staff, planning activities, and serving as the main point of contact between residents and management.

What skills and qualifications are needed to be a resident services director?

To thrive as a Resident Services Director, you need a background in social work, gerontology, or healthcare administration, often supported by a relevant degree and experience in senior living or residential care. Familiarity with care management software, knowledge of regulatory compliance, and certifications like Assisted Living Administrator are commonly required. Strong leadership, interpersonal communication, and problem-solving skills help you effectively coordinate care and support teams. These skills ensure the well-being of residents, regulatory compliance, and efficient operations in a residential community setting.

What are common challenges a resident services director faces in coordinating care for residents?

A Resident Services Director often manages the delicate balance between residents’ individual needs and organizational policies, which can be challenging when care requirements change suddenly. Coordinating with nursing staff, families, and external healthcare providers requires strong communication and organizational skills. Additionally, the director must ensure compliance with regulations while fostering a supportive environment for both residents and staff. Navigating these complexities is essential for maintaining high quality of care and resident satisfaction.

What is the difference between Resident Services Director vs Leasing Consultant?

AspectResident Services DirectorLeasing Consultant
CredentialsExperience in property management, customer service, and often a certification in property managementReal estate license or leasing certification often preferred
Work EnvironmentOversees resident relations, community programs, and staff management in multifamily communitiesFocuses on showing units, processing leases, and assisting prospective tenants
Employer & Industry UsageProperty management companies, senior living communities, multifamily housingApartment communities, leasing offices, real estate agencies

The Resident Services Director manages resident relations and community programs, while the Leasing Consultant primarily handles leasing activities and prospective tenant interactions. The former has broader responsibilities in resident retention and community management, whereas the latter focuses on leasing transactions and customer service during the leasing process.

What are the most commonly searched types of Resident Services jobs in Rochester, NY?

The most popular types of Resident Services jobs in Rochester, NY are:

What are popular job titles related to Resident Services Director jobs in Rochester, NY?

For Resident Services Director jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Resident Services Director jobs in Rochester, NY look for?

The top searched job categories for Resident Services Director jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Resident Services Director jobs?

Cities near Rochester, NY with the most Resident Services Director job openings:

Resident Services Director jobs near you
Infographic showing various Resident Services Director job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,542 per year, or $31 per hour.

Resident Care Assistant

Pittsford, NY • On-site

Friendly Senior Living
Health Care and Social Assistance • 201 - 500 employees
Learn more about Friendly Senior Livingexternal

$18 - $22/hr

Full-time

PTO

Re-posted 6 days ago

Job description

Friendly Senior Living is a highly rated Senior Care Community, - we embrace and live our values every day: Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus. Because Friends Care Always!
Must be available to work every other weekend!
Position Summary
The primary purpose of your job position is to foster independence and promote socialization for each resident of the Enriched Housing Program. Assist residents with activities of daily living and housekeeping duties as indicated by the Resident's Individual Service Plan.
Essential Job Functions:
  • Assist residents with Activities of Daily Living at all levels including Assisted, Enhanced, and Special Needs Levels of Care.
  • Prepare and maintain documentation/records of services performed.
  • Perform light housekeeping duties i.e. trash removal, laundry, bed making.
  • Consult/report to nurse supervisor Resident's needs and any changes in Resident's status.
  • Attend and participate in any mandatory meetings, in-services and additional training.
  • Serve between meal and bed time snacks as needed.
  • Assist the LPN Supervisor, Shift Supervisor, Case Manager/Nurse Manager, and/or Assistant Executive Director in planning, developing, organizing, implementing, and evaluating resident care services, in accordance with the current rules, regulations and guidelines that govern the Community.
  • Participates in and receives the shift report upon reporting for duty.
  • Weighs and measures residents as instructed.
  • Assists with dining service during mealtime.
  • Assists with Life Enrichment Activities as directed

Other Job Functions
Job Requirements:
  • Requires ability to relate and be respectful to a wide variety of people and provide superior customer service to all including Residents, co-workers, vendors, family members and visitors.
  • Must wear employee badge at all times while on-the-job.
  • Must report to work on time, adhere to attendance policy and punch in and out for all meal breaks.
  • Must be able to maintain a high level of confidentiality regarding information about Resident, co-workers, vendors, family members and visitors.
  • Meets with other Nurse Manager/Case Manager/Assistant Executive Director on a regularly scheduled basis, to assist in identifying and correcting problem areas, and the improvement of services.
  • Reports all complaints and grievances made by the resident to the LPN Supervisor, and/or Shift Supervisor.
  • Reports occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals to the nurse supervisor.
  • Responds to resident calls promptly and calls from the Personal Emergency Response System (PERS).
  • Cleans, disinfects, and returns all resident care equipment to its designated storage area after each use.
  • Wears and uses safety equipment and supplies as required.
  • Immediately notifies the LPN Supervisor, Shift Supervisor, Nurse Manager, Case Manager and/or Assistant Executive Director of any resident eloping/missing from the community.
  • Operates all equipment in a safe manner and reports defective equipment to supervisor.
  • Ensures that all Resident's rights are upheld.
  • Other duties as deemed necessary and appropriate, or as may be directed by your supervisor.
  • Must have reliable transportation.

Expectations of the Position:
  • Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO), which includes personal and vacation.
  • Willing and able to work overtime and weekends as required by the position and/or approved by management.
  • Have reliable transportation to and from work.
  • Must be clean and neat in appearance and have a "friendly," hospitality-oriented, and service-oriented demeanor.
  • Abide by work-related/job procedures and organization policies; (refer to the Employee Handbook).

Qualifications of the Position
  • A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills:
  • Must be at least 18 years old at time of hire.
  • Education: High School graduate or equivalent
  • Experience: At least 1 year experience working in assisted living facility assisting residents with daily living activities.
  • Skills:
  • Licenses/Certifications: HHA or PCA certification preferred

Conditions of Employment
Work is performed in a clean, well lit, Community setting.
Employee must be able to perform essential job functions (reasonable accommodation may apply).
Physical Requirements
Refer to attached Physical Requirements form.
Must meet the general health requirements set forth by Cloverwood.
May be requested to assist in the evacuation of Residents or perform other procedures to protect the safety of Residents, visitors and team members during emergency situations.
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
Pay Range: $18 - $22 per hour

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