Resident Relations Associate Jobs in Virginia (NOW HIRING)

Multisite Leasing Consultant

A.J. Dwoskin & Associates is a leader in managing commercial and residential properties throughout the Northern Virginia region. With a mission to provide exceptional service to residents, commercial tenants, and support the local communities. Operating with a long-term focus through consistent improvements, which extends to their employees. We offer an enjoyable, challenging atmosphere that emphasizes training and continued education with opportunities for personal growth and development. The individual for this role thrives on variety and multi-tasking. This role is ideally suited for a well-organized and customer savvy Leasing Consultant that will be responsible for the role of two or more assigned properties. The Muti-Site Leasing Consultant (Residential) (MSLC) will have a designated Property Manager and/or Leasing Manager to coordinate schedule and priorities. The role is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The MSLC is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy, to ensure resident retention and client satisfaction by providing the highest level of customer service.

Responsibilities:

• Generates and handles prospective resident leads.
• Follows up with all prospective residents via phone, mail, or email daily and as quickly as possible.
• Converting prospective phone, email or text customer leads to scheduled appointments to tour the property.
• Qualifies prospective residents.
• Tours prospective residents and leases apartment homes.
• Assists with prospective resident applications.
• Maintains accurate and detailed records of prospective resident leads by entering applicable information into the computer.
• Prepare all lease documents and prepares move in packet according to policy.
• Aids current residents and updates communication in their resident file daily.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Orients prospective and current residents to the property.
• Daily walks apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walks exterior of property and amenities to assist with ensuring property meets Dwoskin curb appeal standards.
• Processes renewal paperwork and ensures documentation is delivered to current residents per expiration schedule.
• Completes weekly leasing reports in an accurate and timely fashion.
• Updates market survey per schedule.
• Stays engaged and maintains current knowledge and any changes of the competing communities by shopping and/or visiting the competition on regular basis.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, conduct follow up and close tickets.
• May be asked to assist with planning and implementing resident activities to increase resident retention.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Delivery of notices to resident apartments as needed.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

Qualifications:

• College degree preferred.
• High school diploma is required.
• A minimum of one year of previous sales or customer service experience is preferred.
• One year of previous residential leasing experience is preferred.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits:

• Health, Vision and Dental insurance
• Flexible Spending Program
• 401k/Roth IRA
• Short Term and Long-Term disability
• Employee Assistance Program
• Tuition Reimbursement
• Paid Time Off and Holiday Pay
• Housing Discount for those living and working on properties
• Paid Volunteer Days
• Bereavement Leave

Diversity creates a healthier atmosphere. AJ Dwoskin is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

11325 Random Hills Road, Suite 700 Fairfax, Virginia 22030.

You can reach out to our recruiters about this job and more by emailing jobs@dwoskin.com.