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Reservations Manager Jobs in Santa Rosa, CA (NOW HIRING)

Rosewood Hotel Group

Wellness Manager

Calistoga, CA · On-site

Lead daily Asaya operations across reception, reservations, guest arrival, wellness facilities, relaxation areas, and closing procedures. * Serve as a working manager, providing hands-on coverage at ...

Rosewood Hotel Group

Wellness Manager

Calistoga, CA · On-site

Lead daily Asaya operations across reception, reservations, guest arrival, wellness facilities, relaxation areas, and closing procedures. * Serve as a working manager, providing hands-on coverage at ...

Rosewood Hotel Group

Guest Experience Manager

Calistoga, CA · On-site

$20.50 - $23.25/hr

... Manager: Rosewood Calistoga OUR PURPOSE AND CULTURE We are driven to create a future where people ... Reporting to the Director of Rooms, you will collaborate closely with Front Office, Reservations ...

feg

Front Desk Guest Service Agent (part-time)

Sonoma, CA · On-site

$16 - $20.25/hr

Your responsibilities include managing reservations, check-ins and check-outs, handling guest inquiries, processing payments, and ensuring smooth front desk operations. If you thrive in a fast-paced ...

Brown Estate Vineyards

Wine Educator - Part Time

Napa, CA · On-site

$22 - $24/hr

Learn and operate e-commerce, POS, reservations, and CRM systems as well as any new systems that become relevant in the course of employment * Stay apprised of all daily tasting room visits and ...

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Reservations Manager information

See Santa Rosa, CA salary details

$31.7K

$65.4K

$119.2K

How much do reservations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservations manager in Santa Rosa, CA is $65,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What cities near Santa Rosa, CA are hiring for Reservations Manager jobs?

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Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,352 per year, or $31.4 per hour.

Senior Client Partner - BPS - Semiconductors

XCUTIVES INC.

Santa Rosa, CA • On-site

Other

Posted 10 days ago

Job description

Job Title: Senior Client Partner - BPO/BPS - Semiconductors


Location: San Francisco Bay Area, CA


Position Overview:

We are looking for an experienced Senior Client Partner to join our team, focusing on the Semiconductor vertical. The ideal candidate will have a solid understanding of these sectors along with experience in Business Process Outsourcing (BPO) services, driving business growth through identifying new opportunities, establishing strong relationships, and generating revenue. This role will require an individual capable of understanding client needs, offering tailored solutions, and expanding the client base within these industries.


Key Responsibilities:


  • Client Relationship Management:
  • Develop and maintain long-term relationships with key stakeholders within Hi-Tech (Semiconductor) organizations.
  • Understand clients’ specific needs related to BPO services such as customer support, supply chain optimization, digital marketing, reservations, and more.
  • Conduct regular meetings with clients to ensure ongoing satisfaction and opportunities for upselling or cross-selling additional services.
  • Sales Strategy & Execution:
  • Create and execute tailored sales strategies that align with the unique challenges and opportunities within Semiconductor vertical.
  • Present comprehensive BPO and technology solutions that address both the operational and customer experience needs of clients.
  • Drive revenue growth by identifying and capturing new business opportunities, while expanding existing accounts within the verticals.
  • Proposal & Negotiation:
  • Develop and deliver compelling proposals and presentations that include BPO services tailored to Semiconductor clients.
  • Negotiate contracts, ensuring alignment between client needs and company capabilities while maintaining profitability and long-term partnerships.
  • Collaboration & Coordination:
  • Collaborate with internal teams (operations, BPO service teams, and marketing) to ensure smooth execution of projects.
  • Provide regular reports on sales performance, opportunities, and forecasts to senior management.
  • Share client feedback and market insights with product teams to continuously improve service offerings.
  • Market Research & Competitor Analysis:
  • Stay informed on emerging trends and key developments in the Hi-Tech sector, particularly with regard to outsourcing and automation trends.
  • Perform competitive analysis and adjust sales tactics to differentiate offerings in the marketplace.


Required Skills & Qualifications:


  • Bachelor’s degree in Business, Sales, Marketing, or a related field.
  • 10+ years of experience in business development or sales, preferably with exposure to Semiconductor sector.
  • In-depth understanding of BPO services such as customer service outsourcing, supply chain management, IT support, contact center reservations management, and back-office operations etc.
  • Proven track record of generating new business and meeting or exceeding sales targets.
  • Exceptional communication, negotiation, and presentation skills.
  • Ability to independently manage multiple accounts and sales cycles in a fast-paced environment.
  • Proficient in CRM software and Microsoft Office Suite.
  • Strong analytical skills with the ability to identify trends, forecast, and derive actionable insights.


Preferred Qualifications:

  • Experience in managing or selling BPO services within the Hi-Tech (Semiconductor) industry.
  • Familiarity with specific outsourcing needs in these verticals, such as e-commerce support, logistics optimization, customer experience management, or reservations and ticketing.
  • Ability to work with senior-level executives and decision-makers in large organizations.
  • Additional certifications or training in sales, business development, or BPO-related fields is a plus.

Apply