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Reservations Manager Jobs in Foothill Ranch, CA (NOW HIRING)

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

Reservations: Manage bookings and room availability. * Communication: Handle phone calls and coordinate with housekeeping and maintenance teams. * Issue Resolution: Address guest concerns in a timely ...

Enry JP Corporation

HOST

Tustin, CA · On-site

$16/hr

Manages customer reservations and greets and seats customers in a warm, sincere, and helpful manner. * Follows established guidelines, procedures, and policies as prescribed by company standards.

Benchmark

Room Reservation Agent

Riverside, CA · On-site

$16.75 - $20.75/hr

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... We are looking for a highly engaging, customer focused individual to join our Reservations team as ...

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Reservations Manager information

See Foothill Ranch, CA salary details

$30K

$61.7K

$112.6K

How much do reservations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservations manager in Foothill Ranch, CA is $61,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $72,300.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What cities near Foothill Ranch, CA are hiring for Reservations Manager jobs?

Cities near Foothill Ranch, CA with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Foothill Ranch, CA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,749 per year, or $29.7 per hour.

Room Reservations Coordinator

Wincome Hospitality

Anaheim, CA • On-site

$24 - $25/hr

Full-time

Re-posted 9 hours ago

Key responsibilities

  • Answer inbound reservation calls, emails, and guest inquiries in a professional and timely manner.

  • Assist guests with hotel reservations, modifications, cancellations, and related services, ensuring reservation accuracy.

  • Maximize room revenue by upselling room categories, packages, and hotel amenities.

Job description

Compensation: $24.00 to $25.00 per hour
GENERAL DESCRIPTION:
The Reservations Coordinator serves as the first point of contact for guests seeking accommodation at Wincome Hospitality's portfolio of three hotel properties. This position is responsible for delivering exceptional customer service while handling inbound reservation calls, emails, and online inquiries, maximizing room revenue through effective selling techniques, and ensuring reservation accuracy.
Working in a fast-paced, multi-property call center environment, the Reservations Coordinator provides personalized service, identifies the best accommodation based on guest needs, promotes hotel amenities, packages, and special offers, and collaborates with hotel operations to ensure an exceptional guest experience from reservation through arrival. The position requires strong communication, problem-solving, and multitasking skills while consistently meeting quality, productivity, and service standards.
WORK REQUIREMENTS:
  • Maintain compete knowledge of reservation procedures and Property Management Systems (PMS) for all three hotel properties
  • Answer inbound reservation calls, emails, and other guest communications in a professional, courteous, and timely manner
  • Assist guests with hotel reservations, modifications, cancellations, dining, cabanas, amenities, packages, and other services
  • Recommend the most suitable hotel and room type based on guest preferences and availability
  • Maximize revenue through upselling room categories, packages, and hotel amenities
  • Ensure all reservations are entered accurately and updated promptly in the reservation system
  • Complete daily reservation checklists based on business demands
  • Review daily reservations, arrivals, special requests, and pre-arrival communications
  • Coordinate with Front Office, Sales, Revenue Management, and Accounting to ensure seamless guest arrivals
  • Maintain accurate company, negotiated, travel agent, and wholesale rate information
  • Identify and properly recognize repeat guests, VIPs, and loyalty members
  • Monitor and coordinate group reservations, including rooming lists and room blocks when required
  • Follow up on tentative reservations and update reservation status accordingly
  • Review no-shows, cancellations, deposits, and reservation discrepancies in accordance with hotel policies
  • Maintain thorough knowledge of hotel services, amenities, local attractions, and surrounding area information
  • Demonstrate exceptional telephone etiquette and professional communication at all times
  • Meet established quality assurance, call handling, productivity, and guest satisfaction standards
  • Maintain a clean, organized, and professional work area
  • Perform other reservations, administrative, and hospitality-related duties as assigned by the Corporate Reservations Manager or other members of management.

EXPERIENCE AND EDUCATION:
  • Minimum of one (1) year of experience in hotel reservations, hospitality, call center, or guest services
  • Degree from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience.
  • Bachelor's Degree Preferred

PHYSICAL REQUIREMENTS:
  • Long hours are sometimes required.
  • Sitting for long periods of time.
  • Medium work- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

*The company's employment policy is "at-will". Under the "at-will" policy, neither you nor the company is committed to continuing the employment relationship for any specific term. (Refer to employee handbook for details).
EOE/M/F/D/V/SO
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