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Reservations Manager Jobs in Santa Rosa, CA (NOW HIRING)

Pacifichospitality

Reservation Supervisor

Napa, CA · On-site

$28/hr

Coordinate with Sales and Event Managers regarding group changes, rooming-list discrepancies, and client requests. Assist with VIP reservations, room assignments, amenities, upgrades, and special ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

KEY RESPONSIBILITIES Reservations Management * Handle incoming reservation inquiries via phone, email, and online booking platforms. * Provide information to guests regarding room availability, rates ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$19.50 - $25.25/hr

KEY RESPONSIBILITIES Reservations Management * Handle incoming reservation inquiries via phone, email, and online booking platforms. * Provide information to guests regarding room availability, rates ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ... Perform other duties as requested by management. Qualifications * At least 2 years of progressive ...

KSL Resorts

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ... Perform other duties as requested by management. Qualifications * At least 2 years of progressive ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ... Perform other duties as requested by management. Qualifications * At least 2 years of progressive ...

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Reservations Manager information

See Santa Rosa, CA salary details

$31.7K

$65.4K

$119.2K

How much do reservations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservations manager in Santa Rosa, CA is $65,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What job categories do people searching Reservations Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Reservations Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Reservations Manager jobs?

Cities near Santa Rosa, CA with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,352 per year, or $31.4 per hour.

Reservation Supervisor

Pacifichospitality

Napa, CA • On-site

$28/hr

Full-time

Posted 10 days ago

Key responsibilities

  • Supervise the daily activities and workflow of the Reservations and Guest Relations Center teams.

  • Monitor and ensure accurate entry of reservations, group blocks, and guest information, and review related reports and discrepancies.

  • Assist with resolving reservation concerns, billing issues, and guest requests, and support departmental operations and communication.

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

This position pays $28.00 hour

Supervise the daily activities and workflow of the Reservations and Guest Relations Center teams.
Provide leadership, coaching, and support to Reservations Agents and Guest Relations Center team members.
Assist with onboarding, training, and ongoing development of departmental employees.
Monitor telephone calls, emails, leads, and reservation requests to ensure timely and professional responses.
Ensure reservations are entered accurately, including dates, rates, packages, room types, guest information, payment details, routing instructions, and special requests.
Review group blocks, rooming lists, pickup reports, reservation changes, and final rooming-list reconciliations.
Monitor group cutoff dates, contracted rates, room availability, and reservation deadlines.
Assist with balancing group inventory and identifying potential oversell or room-type concerns.
Review group resumes and ensure VIPs, special accommodations, billing instructions, and pre-arrival requests are reflected accurately in reservations.
Coordinate with Sales and Event Managers regarding group changes, rooming-list discrepancies, and client requests.
Assist with VIP reservations, room assignments, amenities, upgrades, and special occasions.
Review and resolve reservation concerns, billing discrepancies, duplicate reservations, cancellations, no-shows, and early departures.
Process and review credit-card authorization forms, advance deposits, and payment information in accordance with resort policies and security standards.
Ensure guarantee, deposit, cancellation, no-show, and early-departure policies are communicated and applied correctly.
Monitor room rates, packages, promotions, restrictions, and booking channels for accuracy.
Support revenue-generating opportunities by identifying upgrades, extended stays, and additional resort experiences.
Assist with resolving escalated guest and client concerns in a professional and timely manner.
Prepare and distribute departmental reports, group pickup reports, pass-ons, and operational updates.
Maintain clear communication with the Front Office regarding arrivals, VIPs, group requirements, special requests, and last-minute changes.
Support weekend and after-hours operational coverage when required.
Assist the Reservations Manager with departmental procedures, quality standards, performance expectations, and process improvements.
Serve as the department leader in the Reservations Manager's absence.
Maintain the confidentiality and security of guest, company, and payment information.
Perform additional duties as assigned.

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