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Reservations Manager Jobs in Wisconsin (NOW HIRING)

U-Haul

Reservation Manager

Green Bay, WI · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul is an equal opportunity ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

The Edgewater Hotel

Reservations Agent

Madison, WI · On-site

$16 - $20.25/hr

What We Accomplish Together A Reservations Agent is responsible for providing quality service to ... You will apply your strategic and organizational skills to effectively manage all guest and ...

The Edgewater Hotel

Reservations Agent

Madison, WI · On-site

$16.25 - $20.25/hr

What We Accomplish Together A Reservations Agent is responsible for providing quality service to ... You will apply your strategic and organizational skills to effectively manage all guest and ...

U-Haul

U-Haul Moving Center General Manager

Madison, WI · On-site

$50K/yr

As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of inventory and managing equipment. You will be solving problems ...

Troon Golf

Host/Hostess

Brown Deer, WI · On-site

The Hostess is responsible for greeting guests, managing reservations and wait lists, coordinating seating arrangements, and assisting the service team to ensure an exceptional dining experience. The ...

Troon

Host/Hostess

Brown Deer, WI

The Hostess is responsible for greeting guests, managing reservations and wait lists, coordinating seating arrangements, and assisting the service team to ensure an exceptional dining experience. The ...

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Reservations Manager information

See Wisconsin salary details

$29.3K

$60.3K

$110K

How much do reservations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for reservations manager in Wisconsin is $60,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $70,700.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What are the most commonly searched types of Reservations jobs in Wisconsin?

The most popular types of Reservations jobs in Wisconsin are:

What job categories do people searching Reservations Manager jobs in Wisconsin look for?

The top searched job categories for Reservations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Reservations Manager jobs?

Cities in Wisconsin with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,333 per year, or $29 per hour.

Reservations Supervisor and Owner Liaison

The Abbey Resort

Fontana, WI • On-site

$18/hr

Full-time

Posted 23 days ago

Job description

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.
BASIC FUNCTION: The Reservations & Owner Liaison Supervisor is responsible for overseeing the daily operations of the Reservations Department while serving as the primary liaison for condominium and villa owners participating in the Abbey Resort rental program. This working supervisory role provides leadership, coaching, and operational support to the Reservations team while ensuring exceptional guest service, reservation accuracy, and owner satisfaction. The position works closely with the Director of Front Office and other resort departments to support revenue goals, owner communications and support, and the overall guest experience.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
  • High school graduate or equivalent.
  • Two years reservations experience preferred.
  • Knowledge of basic computer programs.
  • One-year supervisory experience in reservations or front desk preferred.
  • Must have the ability to maintain confidentiality and exercise sound judgment when handling owner information
  • Must be able to organize time effectively and work flexible and extended hours if necessary
  • Must have basic mathematical skills for simple calculations
  • Must be able to work with minimal supervision
  • Able to sit for extended periods of time, able to lift supplies, packages, etc.
  • Able to perform several tasks simultaneously
  • Must be able to proofread

ESSENTIAL FUNCTIONS:
  • Assist the Director of Front Office, Director of Rooms, General Manager as needed.
  • Assists Reservations Team with reservations reports and produces the reports based on business needs.
  • Upsell the property to future and past guests by making reservations daily.
  • Monitor booking patterns and call volume to assist in proper staffing.
  • Maintain knowledge of resort amenities, promotions, packages, and special events
  • Support cross-functional communication with Front Office, Sales, Accounting, Housekeeping, and Revenue Management.
  • Shift coverage in the event of staff absence.
  • Coach, mentor, and train Reservations Agents
  • Resolve reservation discrepancies involving guests and third party booking partners
  • Check Reservations booked for accuracy.
  • Cancellations are processed and charged appropriately if applicable.
  • Make certain that all daily functions are executed.
  • Assist with input on all employee reviews.
  • Be able to explain the rental program to current owners.
  • Maintain information on the owner's website and set new owners up with id's and passwords.
  • Transcribe the meeting recordings and agendas.
  • Keep record of written minutes from all board meetings.
  • Serve as the primary point of contact for owners that have units on the rental program and possible new rental unit owners
  • Making of all Owner reservations
  • Tracking owner stays to ensure that they are complying with the condo declaration and not over the allotted amount of stays.
  • Maintain confidential owner information with discretion

MARGINAL FUNCTIONS:
  • Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Perform other tasks and duties as assigned
  • Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours
  • Become familiar with Group Rooms functions so questions can be answered when Group Rooms Coordinator or Manager is not present
  • Supervise all employees and exercise decision making when Manager is not present

Rectify Housekeeping and Engineering charges.
  • Provide support to the Front Desk or Bell/Valet/Transportation.

ENVIRONMENT: Indoor shared office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Comfortable ventilation with little circulation of air.
We are an Equal Opportunity Employer
M/F/D/V

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