PR · On-site
Job Summary The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in supervision of the day-to-day activities and ...
Quick apply
PR · On-site
Job Summary The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in supervision of the day-to-day activities and ...
PR · On-site
Job Summary The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in supervision of the day-to-day activities and ...
Quick apply
PR · On-site
Job Summary The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in supervision of the day-to-day activities and ...
Reservations Agent
San Juan, PR · On-site
$15.75 - $19.50/hr
... of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the ... Summary Reservations Agent assists customers with the planning and booking aspect of their vacation ...
Reservations Agent
San Juan, PR · On-site
$15.75 - $19.50/hr
... of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the ... Summary Reservations Agent assists customers with the planning and booking aspect of their vacation ...
Reservations Agent
$15.75 - $19.50/hr
... of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the ... Summary Reservations Agent assists customers with the planning and booking aspect of their vacation ...
Reservations Agent
$15.75 - $19.50/hr
... of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the ... Summary Reservations Agent assists customers with the planning and booking aspect of their vacation ...
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager ... Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper ...
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager ... Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper ...
PR · On-site
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager ... Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper ...
PR · On-site
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager ... Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper ...
PR · On-site
$50K/yr
JOB SUMMARY The Sales Manager Level is responsible for proactively soliciting, establishing, and ... Reservations. * Master company sales policies, Standard Operating Procedures (SOPs), and ensure ...
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PR · On-site
$50K/yr
JOB SUMMARY The Sales Manager Level is responsible for proactively soliciting, establishing, and ... Reservations. * Master company sales policies, Standard Operating Procedures (SOPs), and ensure ...
Process all guest check-ins by confirming reservations in computer system, verifying guest identity ... Report accidents, injuries, and unsafe work conditions to manager; complete safety training and ...
Process all guest check-ins by confirming reservations in computer system, verifying guest identity ... Report accidents, injuries, and unsafe work conditions to manager; complete safety training and ...
Rooms Operations Supervisor (Housekeeping)
San Juan, PR · On-site
$18.90/hr
Process all guest check-ins by confirming reservations in computer system, verifying guest identity ... Report accidents, injuries, and unsafe work conditions to manager; complete safety training and ...
Rooms Operations Supervisor (Housekeeping)
San Juan, PR · On-site
$18.90/hr
Process all guest check-ins by confirming reservations in computer system, verifying guest identity ... Report accidents, injuries, and unsafe work conditions to manager; complete safety training and ...
Front Desk Agent
$13.75 - $17.50/hr
Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to ...
Front Desk Agent
$13.75 - $17.50/hr
Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to ...
PR · On-site
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
PR · On-site
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
PR · On-site
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
PR · On-site
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
Support the overall team effort by assisting with various tasks as needed. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and ...
PR · On-site
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
PR · On-site
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
PR · On-site
Maintain a professional and courteous demeanor. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and organization at the host ...
PR · On-site
Maintain a professional and courteous demeanor. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and organization at the host ...
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to ...
Front Desk Agent
San Juan, PR · On-site
$13.75 - $17.50/hr
Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to ...
Maintain a professional and courteous demeanor. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and organization at the host ...
Maintain a professional and courteous demeanor. * Assist in managing reservations, updating guest profiles, and organizing seating arrangements. * Maintain cleanliness and organization at the host ...
Spa Concierge - Condado Vanderbilt Hotel
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
Spa Concierge - Condado Vanderbilt Hotel
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
Spa Concierge - La Concha Resort
San Juan, PR · On-site
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
Spa Concierge - La Concha Resort
San Juan, PR · On-site
$13.75 - $16.75/hr
Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...
Reservations Manager information
What does a reservations manager do?
A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.
What does a reservations manager do?
A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.
What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?
To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.
What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?
As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
What is the difference between Reservations Manager vs Front Desk Agent?
| Reservations Manager | Front Desk Agent |
|---|---|
| Oversees reservation operations, manages booking systems, and coordinates with other departments. | Greets guests, handles check-ins/outs, and provides customer service at the front desk. |
The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.
How do you become a reservations manager?
To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.
How much do reservations managers make in the US?
Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs
What are the most commonly searched types of Reservations jobs in Puerto Rico?
The most popular types of Reservations jobs in Puerto Rico are:
What job categories do people searching Reservations Manager jobs in Puerto Rico look for?
The top searched job categories for Reservations Manager jobs in Puerto Rico are:
Full-time
Re-posted 14 days ago
Job description
Job Summary
The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-to-day activities and duties of the Reservations Department.
Education & Experience
• A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must be proficient in Windows and company approved spreadsheets and word processing.
Physical Requirements
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.