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Reservations Manager Jobs in Puerto Rico (NOW HIRING)

The Condado Collection

PR · On-site

$13.75 - $16.75/hr

Coordinates and confirms all reservations in the spa. * Ensures all technology is operational and ... Follow all hotel, spa, and safety policies; report any unsafe conditions to management. * Ensure ...

The Condado Collection

PR · On-site

The Bar Manager oversees all operations and monitors compliance with all F&B policies, standards ... Proficiency in reservations systems and booking logistics. * Ensure that proper security procedures ...

Rio Mar Hospitality Management

PR · On-site

They confirm reservations and cancellations and pre-register designated guests prior to their arrival. Room's Controllers coordinate the staff and resources to accommodate the needs of the guest. The ...

COSTA MANAGEMENT LLC

PR · On-site

$12.25 - $16.25/hr

... with reservations, room assignments, directions, hotel information, and property amenities ... Prepare operational and financial reports for management review. * Maintain confidentiality ...

The Condado Collection

PR · On-site

$13.75 - $17/hr

Uphold the restaurant's standards for service excellence and hospitality. * Assist with administrative tasks such as managing reservations, updating guest profiles, and compiling seating reports.

The Condado Collection

PR · On-site

$13.50 - $17.50/hr

Manages guest requests, assisting with logistics, and enhancing the overall guest experience. * Assist with reservations, transportation, and local recommendations to enhance guests' experiences.

Wahlburgers

PR · On-site

This role involves managing reservations, coordinating seating arrangements, and ensuring smooth communication with the service team. Key Responsibilities * Understands our culture and does whatever ...

Insight Communications

PR · On-site

$14.50 - $19.75/hr

Logistics to organize meeting place, food services, equipment, etc. - Manage confidential files and documents - Coordination and administration of trips, flight reservations and lodging - Maintenance ...

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Reservations Manager information

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs

What are the most commonly searched types of Reservations jobs in Puerto Rico?

The most popular types of Reservations jobs in Puerto Rico are:

What job categories do people searching Reservations Manager jobs in Puerto Rico look for?

The top searched job categories for Reservations Manager jobs in Puerto Rico are:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Spa Concierge - Condado Vanderbilt Hotel

The Condado Collection

PR • On-site

$13.75 - $16.75/hr

Part-time

Retirement

Re-posted 16 days ago

Job description

Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
  • Welcomes and acknowledges all guests in the spa, according to company standards, anticipates and addresses guests' service needs, and thanks guests with genuine appreciation.
  • Coordinates and confirms all reservations in the spa.
  • Ensures all technology is operational and ready for use.
  • Ensures inventory levels are adequate and stock merchandise as needed.
  • Ensures that all areas of the spa such as reservations, retail, spa services, salon and maintenance consistently meet spa standards.
  • Ensures that all areas of the spa, indoor and outdoor, are kept in order throughout the day.
  • Deals with any guest requests and/or problems and satisfies their needs.
  • Handles all duties according to hotel policies, procedures, internal rules, and standards.
  • Informed about daily hotel operations, bulletin boards and is up to date with all changes, new procedures, and events.
  • Follows all company safety and security policies and procedures; reports accidents, injuries, and unsafe working conditions to the management.
  • Support retail sales by offering product knowledge and assisting with guest purchases.
  • Collaborate with team members to provide seamless service across all spa and salon areas.
  • Follow all hotel, spa, and safety policies; report any unsafe conditions to management.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Perform other duties as requested by supervisors.

Qualifications
  • Hospitality oriented
  • Previous experience in a salon or spa environment preferred.
  • Excellent communication and organization skills
  • Able to work quickly and efficiently, especially under pressure
  • Flexibility to work various shifts, including weekends and holidays
  • Fully bilingual (Spanish and English)

Benefits
  • 401(k)
  • Employer Contribution to 401(k)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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