PR · On-site
$12/hr
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
PR · On-site
$12/hr
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
PR · On-site
$10.50 - $14/hr
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations ... Other duties as assigned by supervisor and manager. Requirements: * High School Graduate required ...
$10.50 - $14/hr
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations ... Other duties as assigned by supervisor and manager. Requirements * High School Graduate required ...
$10.50 - $14/hr
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations ... Other duties as assigned by supervisor and manager. Requirements * High School Graduate required ...
PR · On-site
$10.50 - $14/hr
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations ... Other duties as assigned by supervisor and manager. Requirements * High School Graduate required ...
PR · On-site
$10.50 - $14/hr
Provide ticketing assistance, including issuing boarding passes and updating passenger reservations ... Other duties as assigned by supervisor and manager. Requirements * High School Graduate required ...
Director of Spa
Dorado, PR · On-site
... reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to ...
Director of Spa
Dorado, PR · On-site
... reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to ...
Production Planning - P2
Dorado, PR · On-site
Manage net requirements, past due production orders, past due planned orders and order reservations. * Actively participate in weekly schedule adherence meetings. * Perform data maintenance.
Production Planning - P2
Dorado, PR · On-site
Manage net requirements, past due production orders, past due planned orders and order reservations. * Actively participate in weekly schedule adherence meetings. * Perform data maintenance.
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
... reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage ...
Book reservations and help guests get vacation-ready * Use smart technology to manage appointments and guest information * Learn sales strategies that help grow your skills, and your paycheck * Hit ...
Book reservations and help guests get vacation-ready * Use smart technology to manage appointments and guest information * Learn sales strategies that help grow your skills, and your paycheck * Hit ...
Vacation Sales Agent
Rio Grande, PR · On-site
$150K/yr
Book reservations and help guests get vacation-ready * Use smart technology to manage appointments and guest information * Learn sales strategies that help grow your skills, and your paycheck * Hit ...
Vacation Sales Agent
Rio Grande, PR · On-site
$150K/yr
Book reservations and help guests get vacation-ready * Use smart technology to manage appointments and guest information * Learn sales strategies that help grow your skills, and your paycheck * Hit ...
Guest Services Agent
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Hotel Front Desk Agent
Carolina, PR · On-site
$9.50 - $12/hr
With an executive team consisting of some of the industry's most experienced hotel management ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Hotel Front Desk Agent
Carolina, PR · On-site
$9.50 - $12/hr
With an executive team consisting of some of the industry's most experienced hotel management ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent PT
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent PT
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Hotel Front Desk Agent
$9.50 - $12/hr
With an executive team consisting of some of the industry's most experienced hotel management ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Hotel Front Desk Agent
$9.50 - $12/hr
With an executive team consisting of some of the industry's most experienced hotel management ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent PT
Carolina, PR · On-site
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Guest Services Agent PT
Carolina, PR · On-site
$10 - $12.75/hr
The company utilizes industry-leading revenue management tools that efficiently identify and ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
PetsHotel Associate
Guaynabo, PR · On-site
$12.25 - $14.25/hr
Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness of guest rooms, day camp, and sales floor areas. * Manages group and individual playtime/activities ...
PetsHotel Associate
Guaynabo, PR · On-site
$12.25 - $14.25/hr
Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness of guest rooms, day camp, and sales floor areas. * Manages group and individual playtime/activities ...
Reservations Manager information
What does a reservations manager do?
A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.
What does a reservations manager do?
A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.
What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?
To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.
What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?
As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
What is the difference between Reservations Manager vs Front Desk Agent?
| Reservations Manager | Front Desk Agent |
|---|---|
| Oversees reservation operations, manages booking systems, and coordinates with other departments. | Greets guests, handles check-ins/outs, and provides customer service at the front desk. |
The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.
How do you become a reservations manager?
To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.
How much do reservations managers make in the US?
Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs
What are the most commonly searched types of Reservations jobs in Puerto Rico?
The most popular types of Reservations jobs in Puerto Rico are:
What job categories do people searching Reservations Manager jobs in Puerto Rico look for?
The top searched job categories for Reservations Manager jobs in Puerto Rico are:
$12/hr
Part-time
Posted 7 days ago
Enterprise Holdings rating
7.2
Based on 267 frontline employees who took The Breakroom Quiz
112th of 174 rated vehicle equipment hire
Job description
OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations. Opening available at the following branch location: - PR-2 Km. 14.8, Bayamon, 00957, Puerto Rico This is a Seasonal position with a starting rate of pay $12.00 based on a 25 hour workweek. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Qualifications- High school diploma or GED equivalent required - Must be fluent in English and Spanish - Must have at least 1 year prior customer service retail or administrative support experience - Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. - Apart from religious observation, must be able to work the following schedule(s): Monday to Friday 8:00 am- 5:00pm/ Saturday and Sunday 9:00 am-2:00 pm - Must be at least 18 years oldResponsibilities
We are hiring now for immediate openings. Responsibilities include:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Employment Type: OTHERWhat Enterprise Holdings employees say
Pay
Benefits
Hours and flexibility
Workplace
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