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Reservations Agent Jobs in Raleigh, NC (NOW HIRING)

New York Life

Insurance Agent

Raleigh, NC

$69K - $130K/yr

The New York Life Insurance Agent's role is all about building relationships with and providing the right products and services that can best meet the needs of their clients. Adding up to a rewarding ...

HealthMarkets, Inc.

Insurance Agent

Raleigh, NC

Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and support they need to grow their businesses and succeed in ...

New York Life

Insurance Agent

Raleigh, NC

$69K - $130K/yr

The New York Life Insurance Agent's role is all about building relationships with and providing the right products and services that can best meet the needs of their clients. Adding up to a rewarding ...

Courtyard by Marriott

Hotel Front Desk

Chapel Hill, NC · On-site

$15/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and ... Reservations made yesterday C. Rate check / Rate variance D. Housekeeping status reports • Run ...

The Mayton

Night Auditor (Part Time)

Cary, NC · On-site

... reservations. Ultimately, you will provide excellent customer service to guests and keep the front ... Carries out responsibilities of Guest Service Agent. * Greets and welcomes every guest upon arrival ...

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All JobsReservations Agent JobsReservations Agent Jobs in Raleigh, NC

Reservations Agent information

See Raleigh, NC salary details

$10

$16

$21

How much do reservations agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for reservations agent in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Raleigh, NC? The most popular types of Reservations Agent jobs in Raleigh, NC are:
What are popular job titles related to Reservations Agent jobs in Raleigh, NC? For Reservations Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Raleigh, NC look for? The top searched job categories for Reservations Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Reservations Agent jobs? Cities near Raleigh, NC with the most Reservations Agent job openings:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Raleigh, NC as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,271 per year, or $17 per hour.
Insurance Agent

Insurance Agent

New York Life

Raleigh, NC

$69K - $130K/yr

Full-time

Posted 25 days ago

Job description

The New York Life Insurance Agent’s role is all about building relationships with and providing the right products and services that can best meet the needs of their clients. Adding up to a rewarding career with a company that insists on doing right by their customers is simply part of who we are. What is expected of our Agents?
  • Ability to understand the needs and financial concerns of clients.
  • Ability to educate clients on how to plan ahead for the future financially so that they are prepared for unfortunate life events/ circumstances they may encounter.
  • Promote customized ways for clients to achieve their long-term financial goals.
  • Cultivating relationships, with a view to helping every family member or individual pursue financial security
  • Ability to build an insurance and financial practice through establishing professional networks and prospecting for new clients.
  • Providing compassion and guidance to clients when unfortunate life circumstances arise.
  • Having a clear focus on developing and maintaining long-term bonds with clients, resulting in trust and continuity of client relationship over time.
Qualities that we look for in our Agents:
  • Sales experience preferred, but not required.
  • Entrepreneurial mindset.
  • Strong communication skills both written and verbal.
  • Desire to help families and businesses to address their financial needs.
  • Strong business acumen.
  • Professional business demeanor.
  • Perseverance in the face of a challenge
  • Ability to engage your community and leverage personal networks/contacts
How we will compensate you: You have the power to determine your own income with our commission-based compensation. In 2022, the average income of our agents under the N8 and N9 Agent’s Contract who met annual minimum sales production requirements was $115,917.1 Individual agent performance will determine your income. Benefits include medical, dental, vision, life, and disability insurance, as well as a 401(k) and pension.2 New York Life has been helping generations of Americans attaining their financial goals through our nation-wide agent force for more than 175 years. Our agents’ abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing. New York Life innovatively strides the cutting edge in client servicing, systematically paves the way for success with tested processes and is actively immersed with you in achieving your desired career objectives. Build relationships with clients and help them achieve their financial goals, while building a great career for yourselves in the process. Utilizing our expansive product lines, our Agents work to guide individuals, families and businesses towards the financial goals that they envision. That is no easy task, but for the right person it can be a truly rewarding career with the potential for growth opportunities.
  1. Based on 2022 company data for 7,603 agents operating under our N9 and N8 Agent’s Contracts in all states, without persistency bonus, who were active as of December 31, 2022. N9 is the current contract for new financial professionals. N8 contracts were issued to new financial professionals prior to April 2004. Contracts determine your compensation and benefits. Sales production requirements are determined annually by the company. Historical agent incomes are provided for informational purposes only. Agent income is not guaranteed. Income is dependent upon the sales of each agent. Agent compensation is commission-based and determined through the ledger process. Overall compensation includes positive income credits for commissions based on actual sales and certain allowances or incentives, if eligible, based upon persistency and production, as well as debits associated with commission reversals, authorized expenses, and other items. Each credit and debit posted to the Agent’s Ledger is part of determining the agent’s compensation and no individual credit posted to the ledger is earned until the ledger reconciliation process is complete. Agents receive payments equal to the positive balance on the Agent’s Ledger after the credits and debits are applied.
  2. This is necessarily brief and provides only general descriptions of the benefits available to eligible agents under the applicable plans. Specific terms, such as eligibility and benefits, are determined only by the terms and conditions contained in the relevant plan documents. In the event of any conflict between the information herein and the provisions of the plan documents, the plan documents will govern. The company reserves the right to amend or terminate the benefit plans described herein at any time for any reason.
New York Life Insurance Company is an equal opportunity employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity SMRU 5058863.2 Exp. 04/30/2024
NorCal Orange logo

About NorCal Orange

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

11 - 50 Employees

Headquarters location

Syracuse, NY, US

View All NorCal Orange Jobs