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Reservations Agent Jobs in Raleigh, NC (NOW HIRING)

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... outs, handling reservations, and resolving inquiries efficiently. If you have a passion for ...

Hyatt Place

Front Desk Agent

Chapel Hill, NC

$15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... outs, handling reservations, and resolving inquiries efficiently. If you have a passion for ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

Hyatt Place

Front Desk Agent

Chapel Hill, NC · On-site

$11.75 - $15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... outs, handling reservations, and resolving inquiries efficiently. If you have a passion for ...

Ennismore LLC

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

HM Alpha Hotels & Resorts

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Agent The Front Desk Agent serves as the first point of contact for guests, playing a ... Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.

HM Alpha Hotels & Resorts

Front Desk Agent

Durham, NC

$13 - $16.25/hr

The Front Desk Agent serves as the first point of contact for guests, playing a key role in ... Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.

THE UMSTEAD HOTEL & SPA

Front Office Reception Agent

Cary, NC · On-site

$15.25 - $18.75/hr

To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous ... Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and ...

sonesta

Guest Service Agent On Call

Raleigh, NC · On-site

$14.50 - $18.50/hr

Guest Services Agent The Guest Services Agent is responsible for consistently delivering results ... May routinely book guest reservations for individuals and/or groups that are requested either by ...

Home2 Suites by Hilton

Guest Service Agent

Raleigh, NC

$15 - $17/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and ... Reservations made yesterday C. Rate check / Rate variance D. Housekeeping status reports • Run ...

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Reservations Agent information

See Raleigh, NC salary details

$10

$16

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How much do reservations agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservations agent in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Raleigh, NC? The most popular types of Reservations Agent jobs in Raleigh, NC are:
What are popular job titles related to Reservations Agent jobs in Raleigh, NC? For Reservations Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Raleigh, NC look for? The top searched job categories for Reservations Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Reservations Agent jobs? Cities near Raleigh, NC with the most Reservations Agent job openings:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $35,271 per year, or $17 per hour.
Front Desk Agent

Front Desk Agent

Hyatt Place

Chapel Hill, NC • On-site

$15/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Hyatt Place rating

3.8

Company rating: 3.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

DESCRIPTION
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
  • Competitive pay
  • Flexible scheduling
  • Supportive team environment
  • Opportunity for advancement

Responsibilities:
  • Greet and assist guests during arrival and departure
  • Process payments and issue room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

REQUIREMENTS
  • High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends

Hyatt Place Chapel Hill takes pride in being a fun environment to work in with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, a 401(k) plan, and travel discounts.
We are fully committed to all team members and provide them with all the resources to make each person successful.
Our core values of Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent throughout all levels of our organization that exemplifies these important attributes in order to provide a top-notch hospitality experience for our guests.
We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v
Hyatt Place Chapel Hill is an amazing place to work! Come join us!

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