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Reservations Agent Jobs in Raleigh, NC (NOW HIRING)

Fairmont

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Job Title Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Job Title Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Job Title Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Doubletree By Hilton

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Guest Service Agent Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To ... Make guest reservations when applicable. * Consistently update front desk communication/guest ...

Hyatt Place

Front Desk Agent

Chapel Hill, NC

$15/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... outs, handling reservations, and resolving inquiries efficiently. If you have a passion for ...

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All JobsReservations Agent JobsReservations Agent Jobs in Raleigh, NC

Reservations Agent information

See Raleigh, NC salary details

$9

$15

$19

How much do reservations agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reservations agent in Raleigh, NC is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.78 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Raleigh, NC?

The most popular types of Reservations Agent jobs in Raleigh, NC are:

What are popular job titles related to Reservations Agent jobs in Raleigh, NC?

For Reservations Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Raleigh, NC look for?

The top searched job categories for Reservations Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Reservations Agent jobs?

Cities near Raleigh, NC with the most Reservations Agent job openings:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,702 per year, or $15.2 per hour.

Extension Agent, Ag

NCSU

Raleigh, NC • On-site

$14 - $17.50/hr

Full-time

Re-posted 28 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

458th of 618 rated colleges and universities

Job description

Position Information
Posting Number PG190756CE Position Number W-00062268-0525 Position Type NC Cooperative Extension
Department Information
Job City & State Shelby, NC Department NC Cooperative Extension - Cleveland
System Information
Working Title Extension Agent, Ag Appointment 12 Month Recurring Job Type Full-Time - Permanent FTE 1.00

What North Carolina State University employees say

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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