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Reservations Agent Jobs in Raleigh, NC (NOW HIRING)

The Umstead Hotel and Spa

Reservations Agent

Cary, NC · On-site

$16.25 - $20.50/hr

Reservations Agent NC The Umstead Hotel and Spa - Cary, NC 27513 Overview Salary Range $18.00 Base+Commission/month Position Type Full Time Job Shift PM/Evening Description The Reservations Agent ...

THE UMSTEAD HOTEL & SPA

Reservations Agent

Cary, NC · On-site

$18/mo

The Reservations Agent provides exceptional service while booking rooms, spa, and dining for leisure, corporate, and group guests. This role requires professionalism, attention to detail, and a ...

Daly Seven Inc

Guest Service Agent

Morrisville, NC · On-site

$14 - $17.75/hr

Guest Service Agent The for this position is only a general summary of the duties a GuestService ... Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire ...

Daly Seven Inc

Guest Service Agent

Durham, NC · On-site

$14.50 - $18.25/hr

Guest Service Agent The for this position is only a general summary of the duties a GuestService ... Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire ...

Daly Seven Inc

Guest Service Agent

Morrisville, NC · On-site

$14 - $17.75/hr

Guest Service Agent The for this position is only a general summary of the duties a GuestService ... Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire ...

JO&JOE

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Agent If you love saying YES and enjoy engaging with the community by leading with ART ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Raleigh, NC · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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All JobsReservations Agent JobsReservations Agent Jobs in Raleigh, NC

Reservations Agent information

See Raleigh, NC salary details

$10

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How much do reservations agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservations agent in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Raleigh, NC? The most popular types of Reservations Agent jobs in Raleigh, NC are:
What are popular job titles related to Reservations Agent jobs in Raleigh, NC? For Reservations Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Raleigh, NC look for? The top searched job categories for Reservations Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Reservations Agent jobs? Cities near Raleigh, NC with the most Reservations Agent job openings:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $35,271 per year, or $17 per hour.
Reservations Agent

Reservations Agent

The Umstead Hotel and Spa

Cary, NC • On-site

$16.25 - $20.50/hr

Other

Posted 21 days ago

Job description

Reservations Agent

NC The Umstead Hotel and Spa - Cary, NC 27513

Overview

Salary Range $18.00 Base+Commission/month Position Type Full Time Job Shift PM/Evening

Description

The Reservations Agent provides exceptional service while booking rooms, spa, and dining for leisure, corporate, and group guests. This role requires professionalism, attention to detail, and a commitment to personalized service. The agent collaborates with all departments and supports the Revenue Director and Reservations Manager to align bookings with the hotel's financial strategy.

This is a full-time position, and candidates must have open availability to work 40 or more hours per week, including evenings, weekends, and holidays.

Key Responsibilities

• Answer reservation calls for the hotel, restaurant, and spa in a professional and courteous manner. • Accurately enter and maintain reservations in OPERA, OpenTable, SpaSoft, and TravelClick systems. • Check department email regularly and respond promptly and appropriately. • Process gift card purchases via phone and through the online purchasing platform. • Communicate guest preferences and pertinent information to the appropriate departments clearly and efficiently. • Provide clear and detailed descriptions of hotel features, amenities, services, and local offerings. • Maintain Forbes Five-Star and AAA Five Diamond standards in all phone interactions, including verbiage and etiquette. • Ensure accuracy of all reservations, including special requests, room types, rates, and packages. • Coordinate with Front Office, Housekeeping, Spa, and Food & Beverage teams to ensure seamless service delivery. • Handle reservation modifications, cancellations, and billing inquiries in a timely and professional manner. • Monitor room inventory and availability to support revenue management goals. • Assist with group blocks, rooming lists, and special events reservations as needed. • Document guest interactions and preferences accurately across all systems. • Maintain confidentiality of guest information and adhere to all data privacy standards. • Participate in daily briefings and remain informed of occupancy levels, VIP arrivals, and special events. • Resolve guest concerns or escalate issues to management when appropriate

Qualifications

• Previous experience in luxury hospitality, reservations, or a call center environment preferred. • Strong communication and interpersonal skills with a polished and professional phone presence. • Experience with reservation systems such as OPERA, OpenTable, and SpaSoft preferred. • Ability to multitask, stay organized, and remain detail-oriented in a fast-paced environment. • Proficiency in computer systems and standard office software. • Flexible schedule, including availability for evenings, weekends, and holidays.

  1. Bachelor's degree preferred, but not required.
  2. Experience in a call center setting, hotel reservations preferred.
  3. Excellent communication skills & etiquette both written and by phone.
  4. Experience with OPERA and OpenTable preferred.
  5. Knowledge of Microsoft Word, Excel, and Outlook is needed, as well as the ability to type faster than 50WPM.

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