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The Community Manager, Build-to-Rent (BTR) is responsible for overseeing the daily operations, financial performance, leasing activities, and resident experience of an assigned Build-to-Rent community. This role manages onsite team members, operational processes, and community resources to achieve occupancy, revenue, and stabilization goals while maintaining compliance with company policies and applicable housing regulations. The Community Manager serves as the primary onsite leader, ensuring exceptional resident service, operational efficiency, and the successful execution of leasing and community management strategies. The role requires strong leadership, operational oversight, financial acumen, and the ability to manage priorities in a fast-paced environment.

Essential Job Functions

1. Functional Responsibilities

• Oversee daily operations of assigned Build-to-Rent communities to ensure operational excellence and resident satisfaction
• Ensure homes, amenity spaces, and common areas are prepared for daily leasing and resident activities
• Welcome prospective residents, conduct community and home tours, and support leasing activities
• Respond to resident and prospect inquiries, requests, and concerns through phone, email, and in-person communication
• Oversee onsite leasing performance, lease enforcement processes, resident applications, renewals, and occupancy goals
• Conduct regular property inspections to ensure community appearance, safety, cleanliness, and curb appeal standards are maintained
• Monitor and support resident retention initiatives and customer experience efforts

2. Operational / Departmental Support

• Participate in budget preparation and operational planning by analyzing financial reports, market trends, and operational performance metrics
• Monitor revenue performance, rent collections, fees, and financial reporting to ensure budget and operational goals are achieved
• Coordinate with supplier partners, contractors, and service providers to ensure services and deliverables meet contractual expectations
• Utilize property management systems and operational platforms to manage leasing activity, resident ledgers, service requests, reputation management, and reporting
• Support onboarding and training of new onsite team members assigned to the BTR community
• Facilitate community-specific operational training and reinforce company policies, procedures, and operational standards

3. Compliance & Risk Management

• Ensure compliance with Fair Housing, ADA, Fair Credit Reporting Act, and all applicable federal, state, and local regulations
• Oversee lease enforcement activities including notices, renewals, inspections, evictions, and fee assessments in accordance with lease agreements and company policies
• Maintain accurate operational records, leasing documentation, resident files, and financial reporting
• Conduct periodic inspections to identify operational, maintenance, or safety concerns and ensure timely resolution
• Escalate operational, legal, or resident issues to leadership as appropriate

4. Financial / Performance Accountability

• Support achievement of NOI, occupancy, stabilization, and revenue performance goals
• Monitor property expenses and control expenditures within approved budget parameters
• Analyze market conditions, rent trends, and competitor data to support leasing and pricing strategies
• Prepare and review weekly, monthly, and quarterly operational and financial performance reports
• Support leasing performance initiatives and operational strategies to maximize community profitability and resident retention

5. Leadership / Collaboration

• Lead, mentor, and support onsite team members to ensure operational consistency and high performance
• Collaborate cross-functionally with Operations, Maintenance, Leasing, Marketing, Construction, and centralized support teams
• Promote company culture, operational standards, and customer-focused service throughout the community
• Support hiring, interviewing, onboarding, and training of leasing and onsite operational staff
• Foster strong relationships with residents, vendors, contractors, and internal business partners

6. Additional Responsibilities

• Serve as the onsite representative for assigned Build-to-Rent communities
• Support lease-up and stabilization initiatives for new or transitioning communities as needed
• Maintain organized operational records and reporting documentation
• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• NOI, occupancy, and stabilization performance metrics
• Resident satisfaction and online reputation management scores
• Lease-up and retention performance goals
• Timeliness and accuracy of operational and financial reporting
• Compliance with company policies and housing regulations
• Property appearance, inspection results, and curb appeal standards
• Timely completion of assigned training by direct reports
• Effectiveness of team leadership, operational execution, and resident issue resolution

Required Qualifications

Education

• Associate degree preferred
• Equivalent work experience may be considered in lieu of degree

Experience

• Minimum 3 years of experience managing onsite operations in Build-to-Rent, multifamily property management, hospitality, retail, or new home sales environments required
• Lease-up and/or new construction property management experience preferred
• Prior experience leading onsite operational teams preferred

Skills & Competencies

• Strong leadership, customer service, and operational management skills
• Excellent written and verbal communication abilities
• Strong financial and analytical skills related to property operations and budgeting
• Ability to manage multiple priorities in a deadline-driven environment
• Detail-oriented with strong organizational and problem-solving abilities
• Advanced proficiency in property management systems, CRM platforms, and Microsoft Office Suite
• Ability to thrive in high-volume operational and customer-facing environments
• Strong understanding of leasing operations, resident relations, and property management processes

Preferred Qualifications

• CAM, NALP, CPM, or other property management certifications preferred
• Experience in Build-to-Rent (BTR) or multifamily lease-up communities
• Advanced experience with property management and leasing platforms
• Experience with reputation management, resident engagement, and operational reporting tools
• Knowledge of market analysis, pricing strategy, and occupancy management
• Active Real Estate, Property Manager, or Property Manager in Charge license in applicable state preferred

Why work for Maymont Homes?

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT